Donate |

Government consumer offices

Last updated: July 2012

This list should help you find various resources available to Canadian consumers for resolving problems and obtaining information. For more information, look in the Canadian Consumer Handbook, available on the Industry Canada Web site of the Office of Consumer Affairs at the address below.

These listings are the principal consumer offices across the nation. They're available for help with a wide range of consumer problems.

FEDERAL
Industry Canada
Office of Consumer Affairs
235 Queen St., 9th Floor East
Ottawa, Ontario
K1A OH5
Web site: http://strategis.ic.gc.ca/oca

If you have questions or complaints about deceptive business practices:

Industry Canada
Competition Bureau
50 Victoria St.
Hull, Quebec
K1A OC9
819-997-4282 or 800-348-5358
e-mail: compbureau@ic.gc.ca
Web sites: www.competition.ic.gc.ca (English)
or www.concurrence.ic.gc.ca (French)
PROVINCIAL
We list phone numbers (and, where available, Web sites and e-mail addresses) for the principal consumer agency in each province. Call, or check the Web site, for a mailing address and other information.
Alberta
Housing and Consumer Affairs
780-427-4088
Web site: www.gov.ab.ca/gs
British Columbia
Consumer Services Head Office
250-387-3045

Manitoba
Manitoba Consumer and Corporate Affairs
204-945-3800 or 800-782-0067
e-mail: consumersbureau@cca.gov.mb.ca
Web site: www.gov.mb.ca/cca/
New Brunswick
Department of Justice
506-453-2659
e-mail: al@gov.nb.ca
Web site: www.gov.nb.ca/justice
Newfoundland and Labrador
Department of Government Services & Lands
709-729-2600






Northwest Territories
Municipal and Community Affairs
867-873-7125
Nova Scotia
Nova Scotia Department of Business and Consumer Services
902-424-5200 or 800-670-4357
Web site: www.maca.gov.nt.ca
or www.gov.ns.ca
Ontario
Ministry of Consumer Services
416-327-8300
Web site: www.sse.gov.on.ca/mcs/
Prince Edward Island
Department of Environment, Labour and Justice
902-368-4580 or 800-658-1799
Web site: www.gov.pe.ca/jps/
Quebec
Office de la Protection du Consommateur
418-643-1484
web site: www.opc.gouv.qc.ca
Saskatchewan
Saskatchewan Department of Justice
306-787-5550 or 888-374-4637
web site: www.saskjustice.gov.sk.ca
Yukon Territories
Consumer Services Branch
867-667-5111 or 800-661-0408
e-mail: consumers@gov.yk.ca
or mgagnon@maca.gov.nt.ca
web site: www.maca.gov.nt.ca
 
   

E-mail Newsletters

FREE e-mail Newsletters!
Choose from cars, safety, health, and more!
Already signed-up?
Manage your newsletters here too.

Latest From Consumer Reports

Cell phones & services Cats Electronics Smart phones Electronics & computers Apple Phones & mobile devices
SMART PHONE REVIEWS
iPhone 6 and 6 Plus gain on top Android modelsVideo But Apple's new phones can't match some Samsung and LG features.
HYBRID/EV REVIEWS
Driving the future with the BMW i8 plug-in hybridVideo It delivers stunning supercar looks with an almost Prius-like mission.
REFRIGERATOR REVIEWS
Kitchens: Best refrigerators for under $1,000Video These models combine value and performance and won't break the budget.
INVESTING CENTER
7 questions you need to ask your financial adviserVideo The answers could help you get a lot more out of your money.
WINDOW REVIEWS
How to choose the best replacement windowsVideo Find the right windows for your home and climate—and your budget.
SPACE HEATER REVIEWS
7 ways to cut your heating costs this winterVideo Fuel prices are on the rise. Use our advice to keep your utility bills in check.

Connect

and safety with
subscribers and fans

Follow us on:

Cars

Cars New Car Price Report
Find out what the dealers don't want you to know! Get dealer pricing information on a new car with the New Car Price Report.

Order Your Report

Mobile

Mobile Get Ratings on the go and compare
while you shop

Learn more