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Government consumer offices

Last updated: July 2012

This list should help you find various resources available to Canadian consumers for resolving problems and obtaining information. For more information, look in the Canadian Consumer Handbook, available on the Industry Canada Web site of the Office of Consumer Affairs at the address below.

These listings are the principal consumer offices across the nation. They're available for help with a wide range of consumer problems.

FEDERAL
Industry Canada
Office of Consumer Affairs
235 Queen St., 9th Floor East
Ottawa, Ontario
K1A OH5
Web site: http://strategis.ic.gc.ca/oca

If you have questions or complaints about deceptive business practices:

Industry Canada
Competition Bureau
50 Victoria St.
Hull, Quebec
K1A OC9
819-997-4282 or 800-348-5358
e-mail: compbureau@ic.gc.ca
Web sites: www.competition.ic.gc.ca (English)
or www.concurrence.ic.gc.ca (French)
PROVINCIAL
We list phone numbers (and, where available, Web sites and e-mail addresses) for the principal consumer agency in each province. Call, or check the Web site, for a mailing address and other information.
Alberta
Housing and Consumer Affairs
780-427-4088
Web site: www.gov.ab.ca/gs
British Columbia
Consumer Services Head Office
250-387-3045

Manitoba
Manitoba Consumer and Corporate Affairs
204-945-3800 or 800-782-0067
e-mail: consumersbureau@cca.gov.mb.ca
Web site: www.gov.mb.ca/cca/
New Brunswick
Department of Justice
506-453-2659
e-mail: al@gov.nb.ca
Web site: www.gov.nb.ca/justice
Newfoundland and Labrador
Department of Government Services & Lands
709-729-2600






Northwest Territories
Municipal and Community Affairs
867-873-7125
Nova Scotia
Nova Scotia Department of Business and Consumer Services
902-424-5200 or 800-670-4357
Web site: www.maca.gov.nt.ca
or www.gov.ns.ca
Ontario
Ministry of Consumer Services
416-327-8300
Web site: www.sse.gov.on.ca/mcs/
Prince Edward Island
Department of Environment, Labour and Justice
902-368-4580 or 800-658-1799
Web site: www.gov.pe.ca/jps/
Quebec
Office de la Protection du Consommateur
418-643-1484
web site: www.opc.gouv.qc.ca
Saskatchewan
Saskatchewan Department of Justice
306-787-5550 or 888-374-4637
web site: www.saskjustice.gov.sk.ca
Yukon Territories
Consumer Services Branch
867-667-5111 or 800-661-0408
e-mail: consumers@gov.yk.ca
or mgagnon@maca.gov.nt.ca
web site: www.maca.gov.nt.ca
 
   

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