Consumer Reports' annual car owner satisfaction survey
Last updated: December 2014
Our subscribers know what they want: everything. They want fun cars with a touch of luxury that do what’s expected.
That’s what we found in Consumer Reports’ annual owner-satisfaction survey, covering 350,000 vehicles from one to three years old.
We asked subscribers whether they would get the same car all over again, and to consider attributes such as styling, comfort, features, cargo space, fuel economy, maintenance and repair costs, overall value, and driving dynamics. Owners of a sporty, luxurious, or fuel-efficient hybrid or electric- or diesel-powered vehicle were most likely to answer “definitely yes.”
With a single model that checks all of those boxes, Tesla Motors has built a rabid following since the car’s 2012 launch, reflected in 98 percent of Model S owners saying they would definitely purchase it again. Not only is the Tesla roomy, comfortable, and a lot of fun to drive, but it also has low operating costs—returning the equivalent of 84 mpg (a consolation, of sorts, for the car’s $90,000-plus price).
The unhappy car owner is rarer than you might think: Of the 280-plus models that we rated in the survey, only four vehicles had less than 50 percent of owners who would “definitely” purchase the car again.
Across all vehicles, the average satisfaction rate was about 70 percent.
And it seems our subscribers agree with our recommendations: All but two of the top 10 vehicles are “recommended” in Consumer Reports’ overall Ratings of cars we tested.