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Our Leadership: Profiles

Jim Guest became president and chief executive officer of Consumer Reports in 2001 after heading several nonprofit organizations and government agencies and serving as chair of Consumer Reports’ Board of Directors.

Jim has transformed Consumer Reports into a multimedia consumer-information resource with a wide variety of digital and print offerings, including ConsumerReports.org, Consumer Reports and ShopSmart magazines, The Consumerist, and more.

He has overseen building a grassroots capability that has mobilized hundreds of thousands of activists to help pass landmark health and safety laws. And he is a leader in the world consumer movement, currently serving as President of Consumers International.

Jim’s public service career spans more than four decades during which he worked as legislative assistant to Senator Ted Kennedy and as Vermont’s Banking and Insurance Commissioner, Secretary of State, and Secretary of Development and Community Affairs. He headed what is now the Brady Center to Prevent Gun Violence, Planned Parenthood of Maryland, and the American Pain Foundation.

Jim credits his first job for introducing him to one of his biggest influences in consumer advocacy. He was the paperboy for Prof. Colston Warne, a founder of Consumer Reports and Consumers International and a pioneering leader in the national and international consumer movements.

Rich Gannon has been chief operating officer for Consumer Reports since June 2013. He is responsible for managing the day-to-day operations of the organization, ensuring that the organization has the appropriate resources, processes, and infrastructure to execute operating plans and build for future growth. Rich helps to enable Consumer Reports’ vision and strategies through the management of operating plans, prioritization, effective alignment, performance measurement, and accountability across the organization. He is directly responsible for product and content strategy development and the operations of various business units, including digital and print products, marketing, integrated content creation, information technology, consumer intelligence, quality & excellence programs, and communications.

Previously, Rich was the organization’s chief financial officer. Before joining Consumer Reports in 2003, Rich worked at Gartner Inc. and held various executive level positions in finance and operations. Before joining Gartner, Rich was a senior audit manager at PriceWaterhouseCoopers.

Rich is a CPA and a graduate of the University of Connecticut, where he earned his B.S. degree in accounting. He currently serves on the Board of Silver Hill Hospital.

Rahul Belani joined Consumer Reports in 2006, bringing with him a strong background in the transforming traditional print media organizations to electronic/digital organizations. He is the vice president, chief information officer at Consumer Reports and leads a world-class team of innovators, engineers, project managers, data scientists, information security, network and desktop professionals. Rahul has championed the organizations innovation efforts by launching the Technology Innovation Center and the Data Science Lab, organizing annual hackathons, and introducing Lean and Agile methods for product development.

Rahul is a results-oriented technologist and possesses the right blend of strategic and tactical skills to engineer robust technology architecture, infrastructure and processes that support consumer-centric product development. Rahul leverages technology to solve complex business issues while managing change, costs, and risks.

Before joining Consumer Reports, Rahul was a member of the executive board of Jane’s Information Group, a Thomson-Reuters Corp., company based in the U.K. During his 16 years as senior vice president and chief technology officer at Jane’s, he headed all aspects of technology including technology infrastructure operations, digital product development, content management systems, and enterprise information systems.

Rahul has a master's in computer science, from George Washington University in Washington, D.C., and a B.S. in mathematics and statistics.

JoAnne Boyd has been vice president, Corporate Finance & Business Analysis, since June 2013. She is responsible for expanding business analytics and data-driven decision-making to help in business and budgetary decisions for all of Consumer Reports. In addition, her responsibilities include preparing long-range models to support strategic planning, providing finance and strategic support to the digital and print business units, and tracking and reporting performance results.

JoAnne joined Consumer Reports in 2003 as the director of the newly created Business Planning and Analysis Department with the mandate to bring increased rigor and centralized tracking of Consumer Reports’ performance goals and objectives, providing financial and operational decision-making advice and support and overseeing the business plans for all new products and services.

Before  joining Consumer Reports, JoAnne held various positions at Reader’s Digest in accounting, marketing analysis, and finance. Her last position at Reader’s Digest was director of Finance, Books & Home Entertainment.

JoAnne graduated from Iona College with a B.B.A. in accounting and earned an MBA in finance from Pace University.

As vice president of operations, Carolyn Clifford-Ferrara provides leadership to bridge strategic planning and tactical implementation, leveraging expertise in quality-management practices and statistical approaches with a focus on continuous improvement. Carolyn’s team ensures efficiency, healthy collaboration, quality and risk mitigation. Recently, Carolyn repositioned the Customer Care Department as a strategic business partner leveraging the voice of the customer to reveal opportunities for product, service, content and operational improvements—with an aim to increase retention, revenue and brand loyalty.

An electrical engineer by training, Carolyn has been at Consumer Report for 23 years, with leadership roles at the Yonkers, N.Y., headquarters managing various departments in the Technical Division, including a senior position managing content quality and planning. During her tenure at Consumer Reports, Carolyn has also overseen the Technical Division’s testing and content collaboration with the organization’s overseas partners in the International Consumer Research and Testing consortium. She’s also led Consumer Reports’ explorations into launching products in China and Latin America.

Carolyn currently leads Consumer Reports’ Diversity and Inclusion Leadership Council and is the sponsor of the Women’s Employee Resource Group.

Carolyn earned her B.S. in electrical engineering at NYU/Polytechnic University in Brooklyn.

Michael D'Alessandro serves as the president’s primary day-to-day liaison with the senior management team and the board of directors and works to manage his external and internal activities. He also is responsible for two key service divisions within the organization: Executive Office and Human Resources.

Before being promoted into this position, Michael served as vice president of Information Technology for seven years. During his tenure, the organization successfully upgraded its network infrastructure to accommodate the growth of ConsumerReports.org. Previously, Michael had been Consumer Reports’ director of Customer Relations since 1994, when he first joined the organization. During that time, he improved and modernized Customer Relations by using innovative technology to better target the needs of Consumer Reports subscribers. Michael is a member of the Finance Committee and Executive Community for the Society of Consumer Affairs Professionals (SOCAP) International, whose mission is to develop experts who add business value through customer engagement.

Before joining Consumer Reports in 1994, Michael worked for Xerox Corporation. While at Xerox, he established and managed Customer Service Operations for the New York tristate area; a model operation that was later implemented throughout the corporation. He also held the position of financial controller for Xerox's Northeast Customer Administration Center.

Michael received his Bachelors in Marketing from Iona College in New Rochelle, N.Y.

Heather Dennis heads up all aspects of Consumer Reports’ direct mail, online, grants/cy pres, planned giving and major donor operations. She has served as the vice president, Development, since 2008 and leads a team that generates over $28 million annually in contributions to support the programs and mission of the organization.

Before joining Consumer Reports, Heather served as vice president for development at Keep America Beautiful, where she secured millions in gifts to set up its first-ever endowment fund beyond the annual drive. She also served as director of development and public relations for the American Red Cross in Greenwich, Conn.; as the chief development officer for the New York State Historical Association, and director of alumni relations and annual giving at Iona College.

Heather is a graduate of Hartwick College, where she earned her B.S. in business management. She currently serves on the Greenwich Academy Alumni Association Board.

Brent Diamond oversees Consumer Reports’ print products and digital extensions. During his tenure, he’s shepherded an ambitious redesign of ShopSmart, a complete revamp of the flagship Consumer Reports magazine, and an overhaul of the marketing efforts that support those projects. All of those projects were designed to create a more consumer friendly environment and enable an open dialogue between the products and their customers.

Brent joined Consumer Reports in October 2012. He has an extensive background in consumer-enthusiast media and was previously involved in running many iconic brands, such as Powder Magazine, Surfer Magazine, The Sporting News, the Daily Racing Form, and many others. He has worked with well-known media/publishing organizations such as Primedia, Times Mirror, and Beckett Media (the bible of sports trading cards). In addition, he has worked on a gamut of magazine publishing challenges and opportunities, ranging from turnarounds of mature products to launching successful new magazines including print and digital formats.

Brent holds a B.A. in communications from Brigham Young University.

Eileen Hershenov heads the organization's legal department, providing legal advice and representation on a wide range of issues, including media, intellectual property and not-for-profit law to managing litigation. She also oversees the work of outside counsel.

Before joining Consumer Reports in 2005, Eileen spent 11 years with the Open Society Foundations network, the international group of private foundations created and funded by financier and philanthropist George Soros. For most of that time she served as the network’s general counsel, heading the legal department and advising affiliated foundations and programs in nearly 50 countries worldwide.

Eileen began her legal career clerking for United States District Court Judge Jack B. Weinstein in Brooklyn, New York; worked at the ACLU litigating civil rights and civil liberties cases as a Karpatkin Fellow; and focused on antitrust and IP litigation as an associate at the firm of Morrison & Foerster in New York City. Before law school, Eileen worked as an organizer and advocate for the New York Public Interest Research Group, where she led a statewide campaign to change the state’s statute of limitations law so that victims of toxic substances such as asbestos or the drug DES could sue manufacturers in instances where injury manifested many years after the last exposure

A member of the New York State Bar, Eileen is a graduate of Yale College and Yale Law School.

As vice president of Integrated Content Creation, Liam McCormack is responsible for the strategy, creation, and delivery of digital and print content in Consumer Reports’ five key consumer focus areas: cars, electronics, health and food, home, and appliances and money.

The 200-member team that Liam oversees comprises writers, editors, and market analysts working on those topics, survey experts, food and product safety specialists, and all Consumer Reports product testers who work in Consumer Reports’ more than 50 specialized labs in Yonkers, N.Y., and at Consumer Reports’ 327-acre Auto Test Center in East Haddam Conn., the largest independent car testing center in the world.

Before joining Consumer Reports, Liam spent an 18-year tenure at Which?, the U.K.’s pre-eminent consumer organization, where he was the organization’s head of research responsible for the creation and delivery of content for all digital and print platforms.

Before Which?, Liam served in the U.K.’s Office of Fair Trading, a government department established to improve the welfare of consumers. Liam received his Bachelor of Science in Biophysical Science from the University of East London. He has served on the Management Committee of International Consumer Research and Testing, an organization that creates and supplies comparative product testing information to consumer organizations globally, for 20 years.

Chris Meyer is the Vice President for External Affairs, responsible for overseeing Advocacy and Public Policy (through Consumers Union, the policy and advocacy arm of Consumer Reports); External Relations; Health Impact; and Development. He manages teams in Washington D.C.,  Austin, and San Francisco, in addition to staff in the Yonkers N.Y.,  headquarters. Chris serves on several senior management teams, including the Executive Leadership Team and the Operating Leadership Team.

External Affairs works in close collaboration with other departments to deliver meaningful results for consumers in health care; financial regulation; food, product and auto safety; telecommunications; and environmental sustainability issues. Chris and his team have built an e-activist community of more than 1 million consumers who have joined a diverse campaign portfolio, including persuading retailers to sell only antibiotic-free meat and poultry; preserving an Open Internet by fighting the proposed Comcast-Time Warner Cable merger; and convincing manufacturers of hip and knee replacements to offer a meaningful warranty.

Chris has worked for Consumer Reports since 2004. Before that, he served as executive director of the New York Public Interest Research Group (NYPIRG), New York State’s leading consumer, environmental and government reform group (1997-2004).

Chris is a graduate of Haverford College and the New York University School of Law.

Christian Nimsky oversees the Consumer Reports digital consumer destinations portfolio, including ConsumerReports.org and Consumerist.com, mobile applications, and Consumer Reports Video, which is distributed to an audience of several hundred million consumers each year online and through a network of local television affiliates in the U.S. and Canada. In his role as general manager, he is responsible for revenue generation, user experience, content, and marketing across the digital products and video portfolio. He is a member of the Operating Leadership Team.

Christian joined Consumer Reports in September 2012. Previously he was responsible for Kelley Blue Book's consumer-facing digital business and was one of the early creators of Edmunds.com’s web presence, where he and his team worked on a number of consumer and industry facing products during Edmunds’ ascendancy to major automotive media player in the mid-2000’s. Christian has held other operational leadership roles in product marketing and has also served in turn-around and advisory capacities for various organizations. Before his "digital" career, he worked in health care as a management consultant specializing in M&A integration and technology planning.

Christian has a B.S. in engineering from Arizona State University.

Eric Wayne has been the chief financial officer for Consumer Reports since June 2013. He is responsible for the oversight of Consumer Reports’ financial affairs, providing insights to help make better decisions about formulating and executing strategy. Eric is directly responsible for the financial functions of accounting, business planning and analysis, and treasury, and the procurement and facilities functions.

Previously, Eric was the organization’s senior director, treasurer, responsible for investments, debt, cash management, and risk management. Before joining Consumer Reports in 1996, Eric spent 10 years working at Mutual of America in various positions, including contracts, marketing, and consulting services.

Eric is a graduate of SUNY-Oswego, where he earned a B.S. degree in business administration. He also holds a master’s in business administration from Baruch College.