Vice-President, Executive Operations & Chief of Staff
Consumers Union, Publisher of Consumer Reports
Mike D'Alessandro is Vice President, Executive Operations and the President's Chief of Staff at Consumers Union, an expert,
independent, nonprofit organization whose mission is to work for a fair, just and safe marketplace for consumers. CU publishes
Consumer Reports and ConsumerReports.org. In his role, Mr. D'Alessandro serves as the President's primary day-to-day liaison with the senior management team and the
Board of Directors and works to coordinate his external and internal activities. He also is responsible for two key service
divisions within the organization-Human Resources and Customer Relations in addition to the President's staff in the Executive
Office.
Prior to being promoted into this position, he served as Vice-President, Information Technology for seven years. During his
tenure, the organization successfully upgraded its network infrastructure to accommodate the growth of ConsumerReports.org, which is the fastest growing paid Web site of its kind. Previously, Mr. D'Alessandro had been Consumers Union's Director
of Customer Relations since 1994, when he first joined the organization. During that time, he improved and modernized Customer
Relations by using innovative technology to better target the needs of Consumer Reports subscribers; last year alone, Customer Relations handled more than 800,000 inquiries.
Before joining CU in 1994, Mr. D'Alessandro worked for Xerox Corporation. While at Xerox, he established and managed the Customer
Service Operations for the New York tri-state area a model operation that was later implemented throughout the corporation.
He also held the position of Financial Controller for Xerox's Northeast Customer Administration Center.
Mike received his Bachelors in Marketing from Iona College in New Rochelle, NY.
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