Easy To Clean
Easy To Use
We purchase Bunn My Café MCU as a family Christmas gift. We use it for coffee, tea, and hot water, making three to four servings or uses every day. There is no longer a pot of wasted or stale old coffee. The microwave required a lot of wasted energy to heat a cup of water. My wife makes tea placing the square shaped tea bag into the tea drawer. Hot water makes Rahman noodles, hot chocolate, and oatmeal. I make coffee using either the ground coffee drawer or the K-Cup drawer. Bunn used the KISS method when designing this machine, making it multifunctional yet simple.<br /> The machine is simple to use, load the proper drawer with product of preference, pour in the chosen amount of water equal to the final beverage size (4 to 14 oz.), Place empty (size appropriate) cup in position, activate or deactivate the Pulse button, and press the brew button. In an instant, out it comes.<br /> The speed at which this machine functions is fast, but after it goes to sleep it needs wake up time of maybe 30 seconds to a minute. Start the wakeup ahead of time by just cycling a drawer in and out or toggling the Pulse button. By the time it takes to add coffee to a drawer, it will be ready.<br /> This machine provides limitless volume choices for making any beverage between 4 oz. and 14 oz. While other machines may have a set amount, small or large, 6 oz. 8 oz. My Café beverage volume choice is simply by the amount of water poured into the top.<br /> I use the Ground Coffee Drawer and add my own coffee; K-cups are very convenient but I found they have a price for the convenience. I also think the K-Cups are a bit weak or make too small a cup regardless of the brand. The Ground Coffee Drawer incorporates its own reusable mesh filter. A disposable filter would make empting the grounds from the Ground Coffee Drawer easier. The mesh filter does pop out for easy cleaning but empting the grounds requires a bit of rapping the Ground Coffee Drawer on the edge of the trash can sink and then running water to dislodge the rest.<br /> Service support is just absolute. I did not expect it to rise to this level. One morning I made coffee using the Ground Coffee Drawer as normal and it overflowed coffee and grounds all over. A clogged mesh filter would produce such an event. I thoroughly cleaned the Ground Coffee Drawer and mesh filter with a soaking in vinegar and washed in dish soap until it looked brand new. It still overflowed and I tested all the other drawers checking if they too overflowed but they did not. I reduced the amount of coffee and once again, the Ground Coffee Drawer overflowed. Reading the included manual, I discovered there is an o-ring/seal on the lid of the Ground Coffee Drawer. After inspection of my Ground Coffee Drawer, I discovered there was no longer an o-ring/seal on my drawer. I concluded it must have fallen off during the rapping process used to empty the grounds and landed into the garbage can, which is now gone from the curb. A search for the o-ring/seal on line was fruitless. I called Bunn customer support (1-800-325-2866) and after about two rings, they answered. The answered with a normal business type greeting and then asked for the model number. I provided the model as MCU and they then asked what I required. I responded indicating the subject was the Ground Coffee Drawer and that I need the o-ring/seal. Before I further could explain further, the agent asked for my mailing address so they could send me the seal free of charge. Afterward, I explained what I believe happened to the o-ring/seal. I recommended adding an additional note under item ten of the Ground Coffee Drawer instruction referencing loss of the seal. <br /> There is only one thing I find the slightest bit annoying is the splatter. When the water, coffee, or tea exits into the cup, it splatters a bit out of the cup.<br /> This machine produces what it says, a very good and hot cup of coffee, tea, or water with no waiting and no pot of waste or old coffee. I am so glad nothing serious happened as I really like this machine. Customer support turned out to be great. Functionality is simple leaving to the thought of what more would one really need to produce a cup of coffee.
How long have you owned it:
More than six months
Yes, I would recommend this to a friend.