|

Fisher & Paykel DD24DCTX7 dishwasher

 
Approximate retail price:
$1,299.00
Price it button
Summary: This Fisher & Paykel dishwasher drawer has
  • A soil sensor.
  • A plastic interior.
  • Some hidden controls.
  • Adjustable tines.
  • Ample flatware slots.
  • Time-remaining display.
Dividing line
Community icon35 people have reviewed this model.
Type: Dishwasher drawers
About - Fisher & Paykel DD24DCTX7

The Fisher & Paykel DD24DCTX7 is part of the dishwasher test program at Consumer Reports. In our lab tests, dishwasher models like the DD24DCTX7 are rated on multiple criteria, such as those listed below.


Washing:
Assessed by running the normal or equivalent cycle to clean a full load--10 place settings of very dirty dishes that were scraped but not rinsed. We examine the dishes and glassware for residual food after cleaning.

Energy use:
For a normal cycle. The largest portion is needed for heating water, both at the water heater and in the machine.

Noise:
Judged during fill, wash, and drain, mainly by a listening panel.
About This Brand

This maker is known for having introduced the dishwasher drawer to the U.S. market.

Read our Brand Reliability
Features & Specs - Fisher & Paykel DD24DCTX7
info Ample flatware slots Yes
info Adjustable upper rack No
info Sensor Yes
info Self-cleaning filter No
info Hidden controls Some
info Interior material plastic
info Stainless/SS-look option Yes
More features and specs
User Reviews - Fisher & Paykel DD24DCTX7
User Reviews
Already own it? Write a review
 
2.0
Would never buy another
2/28/2015
Pros
Flexible Racks
Great cleaning power
Quiet
Cons
Continual Service Problem
Best Uses
Comment:
We bought the F&P because we liked the convenience of the high drawer and also being able to do a small load, and rotate loads (or run different cycles) in each drawer. We liked the flexibility and the cleaning power, but after about nine months, the electronic motherboard (service technician's term) shorted out. We replaced it (under warranty) and the technician recommended we get two motherboards while under warranty, as the replacement was sure to short out again. He was right, it did--two more times--making that drawer unusable until it was fixed. By this time, we realized we had a lemon (although neither our retailer nor F&P would admit it. When it broke down again recently, we threw ourselves on the mercy of the retailer. They went up the chain to F&P and they eventually agreed to a full refund. Grateful for that, but could not imagine taking the risk on this product again.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
 
4.0
Ours works perfectly fine after 12 years
2/8/2015
Pros
2 Drawer Convenience
Capacity
excellent wash
Failure Redundancy
Ingenious Motor Design
Many Fixes Are Easy
Cons
Learning curve
On the expensive side
Best Uses
Large families
Comment:
With a family of 6, there are always a lot of dishes to cleanup and the 2 drawer capacity is perfect for that. The 2 drawers helped keep our counter free of dirty dishes, as one drawer is available while the other is washing. Experienced some of the problems described here but these resulted mostly from not following best practices - keep out tall objects that prevent proper lid closure; pre-rinse extra grimy dishes; scrupulously keep bones, broken glass out; don't overload. After following the best practices, we found the filter rarely needed cleaning, maybe once a month.<br /><br />In the first couple of weeks, tall objects prevented the lid from properly closing, causing water to leak to the bottom pan, setting off the spill alarm. The alarm shut down operation to prevent serious spillage onto the kitchen floor. The fix required removing the bottom drawer and wiping dry the pan below. A nuisance to be sure, but not that big a deal once you know how to do it. After a couple of these episodes, clued onto the cause and have never had this problem again.<br /><br />Another problem occurred when water would not drain and dishes came out less than clean. This was caused by broken glass and sharp bones making their way into the motor cavity and grinding away at the hard plastic impeller attached to the motor. The same motor/impeller cleans the dishes and drains the water, depending the direction of the motor's spin. The impaired impeller reduced efficiency of both these cycles. This was fixed easily by pulling out the defective motor from it's cavity under the cover and replacing with a new $56 motor, no tools required. An ingenious design that made it very simple to fix. The other drawer continued to operate normally while we waited for the motor to arrive and always had cleaning power. Some unscrupulous repairmen may make this process appear exceedingly complex and charge $275 to fix, as one of the reviewers here experienced. If you live in an upscale neighborhood, this can happen a lot. <br /><br />Overall, we're very happy with the performance and continuing reliability. We will keep it for as long it can be easily fixed. After that, will probably buy the latest model. <br /><br />Would have given it 5 stars if better documentation were available. I spent a fair amount of time searching the internet for solutions. I would recommend these machines to anyone who will take the time to learn the washer's needs to prevent common problems or anyone who knows a reliable serviceman.
How long have you owned it:
More than six months
Bottom Line
Yes, I would recommend this to a friend.
(1 of 2 customers found this review helpful)
 
1.0
Horrible Horrible Dishwasher
2/4/2015
Pros
Easy loading
Huge Capacity
Less bending
Cons
Bad For Glassware
Doesn't clean dishes
Drawer Glides Bendbreak
Drawer Glides Bend Break
Filter Difficult To Clean
Filter Impossible To Clea
Handles break
Handles Loosen Easily
Hinges Bend
Hinges Break
Leaks
Loud
Plastic Accessories Break
Pump Goes Out
Seal Breaks
Best Uses
Comment:
We bought the pair of drawers as a family of eight. These are EXPENSIVE units, and I expected a lot of them. They are convenient because with six kids in the family I need to run a lot of loads and I can pick and choose my times to run a full dishwasher. Sadly, the drawers have been a MAINTENANCE NIGHTMARE! and Fisher-Paykel has not helped or stood by their product from the very first time. I have had to pay for every repair and have spent well over the original cost of the unit to keep it limping along for the last six years. I've replaced pumps, hoses, clips, drawer glides, seals, racks, soap doors, filters and filter guards. The unit has gotten louder and louder as time has passed. It doesn't now and never has been great at cleaning the dishes. It leaves oil, streaks, clouds, grit, and clumps on everything and I pre-rinse and NEVER put in pans or casserole dishes. It makes me laugh hysterically to see the promotions of those items being loaded into these hunks of junk. The filter must be hand-washd and I have to use toothbrushes and toothpicks to get into the tiny openings to clean it thoroughly. Keeping the filter spotless doesn't help. I could blame it on my family and having too many people using it, but sadly, I am the one who loads and unloads the unit 90% of the time. I DEEPLY REGRET the purchase and now that the bottom unit drawer glides have fallen off, and the top unit makes horrible clacking and grinding noises and stops seconds into the cycle 2-3 times before it will wash I am finally replacing. DON'T DON'T BUY!!!
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
See all Models
Nobody Tests Like
We Do
Our testers put 100s of products through their paces at our National Testing and Research Center. Learn more about how we test for:
Performance
Safety
Reliability
Learn more