(2 of 2 customers found this review helpful)
Doesn't Clean Thoroughly
Plastic Parts Break
Poor Oem Warranty Support
After purchasing a Samsung washer and dryer and being pleased with their performance, we purchased the top of the line DMT model in October of 2010. The only smart part of the purchase was adding the 4 year extended warranty from Lowes. Within 5 months, the plastic tabs that secure the upper rack broke off during a wash cycle and became lodged in the pump. I called Samsung service since they owned the first year of warranty. What a joke. Filed a claim online, then called, got the run-around and finally went online and bought my own parts. Same parts fail 4 months later, I just buy them myself and install. After the first year, when they fell apart, I called Lowes and they sent a repair person who did replace the upper rack adjusters and checked the pump but found nothing wrong with it, the part had been eaten again by then. After the next adjuster replacement, the repair service informed us that Samsung no longer considers them a warranty item and I now have to buy replacements. I continued to buy them on Amazon but after two more failed, I have just used nylon tie wraps to secure the upper rack. The electronics have shut the unit down for all manner of errors, over fill, failure to drain, low water pressure, etc, sometimes a trip to the circuit breaker to power cycle fixes the errors, sometimes we need to call Lowes and have the circuit board replaced. About the only parts that haven't been replaced in two years are the cabinet itself, hoses, the racks and the washer arms, everything else including pump, drain/filter, water level sensors, control board, have been replaced at least once. We now use one of the dishwasher cleaner products to strip grease and food particles that build up on the filter, pump and water level sensors to prevent fine food particles from staying on the dishes after the rinse cycle and becoming baked on by the drying. This problem plagued us for several months until the whole water handling system was replaced and we started using these expensive but necessary cleaners. Two repair visits ago the technician said all dishwashers were poorly made these days and he recommends washing by hand like he does, unfortunately if it weren't for pieces of junk like this machine, he would be out of a job. Overall, there is nothing redeeming about this product. Check the ratings and comments here and elsewhere then roll the dice, but whatever you do, buy an extended warranty. As soon as this one expires, I will be replacing this Samsung with something else.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.