(1 of 1 customers found this review helpful)
Cover Up Counter Hole
The dish racks emit a strong petro-chemical odor. This smell is amplified by the heated water of the wash cycles, and during the DRY cycle, this horrible petro chemical odor is further amplified by the SANITIZE option and is vented into the kitchen. Cannot remain in the kitchen during this DRY cycle.<br /><br />None of the operating in the user manual are correct (the QUICK+ cycle published @ 59 minutes, takes up to 110 minutes +/-.......all cycles need to have 50 +/- minutes added to them)<br /><br />Customer Service is of no use. One service technician stated that the Sanitize option was only used to clean the dishwasher with no dishes in the unit. He also stated that the extra detergent required in the HEAVY cycle was supposed to be put into the rinse aid dispenser. And I was going to allow him to take the machine apart?<br /><br />The one, and only one, tier 2 tech that I wasa allowed to talk to, and that was even only by mistake, agreed that the user manual is extremely poorly written, and provides minimal help to the user!<br /><br />And every time you call into customer service, it is a new experience. No one talks to anybody else within Samsung, and you can never talk to the same person again, even thopugh the give you a name, location, and even an extension!<br /><br />This is not a good product! It literally stinks, and there is no customer support!
How long have you owned it:
No, I would not recommend this to a friend.