Freezers

(1 of 1 customers found this review helpful)

Comment:

I was holding off on writing this review in the hopes that my Electrolux Online Outreach Representative with Major Appliances, North America would take ownership of my problem and assist me with my issue.<br /><br />It is now March 26, 2013, almost three months since my freezer slowly began cooling ability and I still do not have a working unit. Purchased November 27, 2012, delivered December 3, 2012. Started losing cooling ~first week of January (after the retailer's 30 day return period). No problem I thought as I've been able to successfully navigate warranty issues with other products and appliances on the rare occasion that problems have arisen. I attempted to initiate a warranty service call request. The 800 number listed does not offer any way to speak to a live representative and has numbers for outdated/out of business service providers in my area.<br /><br />----------<br /><br />Message Sent to Anyone at Frigidaire / Electrolux willing to listen (via Facebook and E-mail):<br /><br />Since January of 2013, my Upright Frigidaire Freezer Model #FFU21F5HW & Serial ######### has not been cooling and I have been attempting to get warranty service. Each time the service rep comes out, I am being told that a new problem is happening. All my items in my freezer have now gone bad and I still to date have no idea when and if my freezer will be repaired OR replaced.<br /><br />After multiple attempts at getting an initial service call with an authorized Frigidaire repair technician, on February 4, 2013 I was told while the tech was at my home that the Board and Thermistor were bad and would be rush ordered. One entire month passed before they returned and that was only after multiple phone calls to the local warranty repair company. At that visit, I was told that the Board and Thermistor were no longer/not/never were bad and that the coolant system was bad at which point they would need to order an exterior mounted cooling system that would have to be WELDED on to the backside of my freezer. That was on March 5, 2013.<br /><br />Each time I call to inquire about the status of my repair, I am told that while a rush order has been placed for my parts, Frigidaire parts delivery and fulfillment are on a constant state of backorder and they have no control or clue when my specific parts may arrive. I did not purchase a freezer with the intention of having extra parts WELDED to my freezer in order to get it to work but was told that I have to go through multiple repair visits on this freezer before a swap out can be performed.<br /><br />I have been without a working freezer for close to three months.<br /><br />----------<br /><br />Problems happen. It is how a company responds to these problems that really sets apart the quality companies from those that should be avoided. Unfortunately given my circumstances and inability to get my current freezer repaired or replaced, Frigidaire / Electrolux does not appear to fall into the category of a company that takes ownership of problems in a speedy and efficient manner.<br /><br />Very disappointed.

How long have you owned it:

Three-to-six months

Bottom Line

No, I would not recommend this to a friend.

(3 of 3 customers found this review helpful)

Comment:

We bought this freezer brand new from a local appliance store. The day it was delivered we noticed a problem with the controls on the door. We could not set any temp, or change it. the buttons would not push. we called the store, a tech came out, and replaced the control panel. It worked. Last night I went to get something out of it and noticed the temp read 46 deg. and it was running. I checked on the contents. and it was all thawing out. I selected a different temp, and it would go back to the 46 deg. I then attempted to put it on hard freeze, thought that might work. and left it alone (it stated it can take 72 hours), when I woke up this morning. it was 55 degrees. and everything that i couldnt move to our smaller fridge/freezer was completely thawed. We have had this freezer 3 weeks today. I called the appliance store, they sent a tech out this morning ( i had to miss some work for this visit), he stated the compressor was out, and he didnt know why it would go out so fast. He will have to repair it. In the mean time. no freezer, or they would loan me one. No replacement for the food we lost. I told him to keep the replacement. I had lost everything in it.<br />Customer service was ok with this company (local), however I will not buy another frigidare product. Should have told them to keep it when the panel went out on day one.

How long have you owned it:

A month or less

Bottom Line

No, I would not recommend this to a friend.

(9 of 9 customers found this review helpful)

Comment:

I've owned this just under 2 years. I have had repairmen out 2 times before warranty expired. I had the thermostat and circuit board replaced. It's worked for a year since, and then, a freon leak. I was told to just get a new one, rather than get this one fixed and recharged. I will take that advice and not get a frigidaire.Two years and a freon leak? seriously? Use a search engine and there are plenty of people out there with similar problems.

How long have you owned it:

More than six months

Bottom Line

No, I would not recommend this to a friend.