(10 of 11 customers found this review helpful)
Extremely Bad Installation Instructions
I have installed at least 6 OTR microwaves over the years without a problem, but this one, by far, has the poorest installation instructions. <br /><br />Installing the wall mount as instructed with the top of the mounting plate resting against the edge of the overhead cabinet resulted in the the unit being a half inch out of level, front to back. <br /><br />The instructions on the overhead mounting template are the posterchild for ambiguous. I tried my best to figure them out, but when I marked and drilled the holes according to the template they were one inch off! I had an assistant hold the unit in place while I marked the top of the unit with a pencil inserted through the first set of holes, then used these marks to find the correct position for redrilling the overhead mounting holes. <br /><br />Flipping the fan motor to exhaust through the front vents went easily, with the exception that, when installed in the direct vent position, it only attaches with one screw instead of the 2 screws that originally attached it in the wall vent position. Nothing in the instructions about this.<br /><br />Trying to remove the front grill to install the charcoal filter, which was included, was next to impossible. The front vent does not remove as shown in the diagram. Removing it was trial and error and it took a half hour to remove it safely. There was no mention of the long flat piece of the grill that slides invisably behind the door hinge, which could easily be broken. The instructions for installing the charcoal filter were as ambiguous as the mounting template. I can only guess as to whether it is installed properly. Replacing the vent was as difficult as removing it.<br /><br />Plan on a full afternoon of trial and error to install this. Expect to drill more than one set of mounting holes, and even (or maybe especially) if you follow the directions, expect to have to completely uninstall and reinstall it at least once!<br /><br />That said, it looks good, and matches out GE gas range perfectly. I find the display easy to read, unlike some of the other reviews. It is much, much quieter that our previous Samsung. If not for the poor installation instructions, my rating would have been at least one star higher.<br /> <br />I would recommend it to a friend, but with a strong warning about the dificulty of installing it.
How long have you owned it:
A month or less