21 people have reviewed this model.
| About - Kenmore Elite 8852[2] |
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The Kenmore Elite 8852[2] is part of the microwave oven test program at Consumer Reports. In our lab tests, over-the-range microwave oven models like the Elite 8852[2] are rated on multiple criteria, such as those listed below.
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| About This Brand |
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This brand, sold at Sears, offers a wide number of countertop microwave ovens, with prices ranging from $70 to $350. Capacities are from 1 to 2 cubic feet, and some models provide convection cooking. Kenmore over-the-range models measure about 1.5 to 2.0 cubic feet and have wattage ratings of 900 to 1,200; they cost $200 to $800. Sears offers a wide range of OTR ovens and sells a model with GE's Advantium speed-cook technology. |
| Read our Brand Reliability |
| Features & Specs - Kenmore Elite 8852[2] | |
|---|---|
Claimed capacity (cu. ft.) |
2.0 |
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Watts |
1000 |
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Convection mode |
No |
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Sensor |
Yes |
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Detailed prompts |
Yes |
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Stainless/SS-look option |
Yes |
| More features and specs | |
Consumer Reports User Reviews
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(3 of 3 customers found this review helpful)
Buy This MW, Buy The Warranty
4/1/2013
Pros
Attractive Design
Heats Evenly
Powerful
Cons
Noisy
Plastic Trim Cracks
Unreliable
Best Uses
Leftovers
Quick Meals
Re-heating Beverages
Comment:
Bought the extended warranty on this unit due to the useful comments from CR members. MW plastic trim was cracked when received. Was quite a chore to install - best for a professional. Great look and was happy with the performance until TE error code appeared; unit failed. Called Sears repair - took several days to show up to diagnose problem, then another two weeks to receive and install parts - still waiting!!! Sears service response is quite poor - don't seem to care when they already have your $$$$$!
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
(7 of 7 customers found this review helpful)
Follow-up on Prior rating JUNK!!!!!!!!!!
2/22/2013
Pros
Cons
Auto Starts
doesn't work
Error Codes F7
Smells Burning Plastic
Best Uses
Door stop
Comment:
Hard reset the unit as my youngest wanted popcorn, only had microwave variety... Brought up fire extinguisher from the basement, but after 8 seconds I received an F7 Error code. This means either a technician comes to the house for $80 and diagnoses the problem. All labor and parts are extra... Gee I wonder how expensive that will be.... OR you can prepay $249 for all parts and labor... per their offshore non English as a first language phone bank person will tell you....with a one year warrantee.... WHY would you do that when you can buy a Whirlpool equivalent brand new for $275? Forgot to mention this is the SECOND Kenmore Elite appliance to almost catch on fire. My top of the line stainless steel bottom freezer refrigerator Model 795.77556600 had a defective light that overheated, melted the plastic case for the bulb and actually toasted bread (after melting the bread bag). I only regret at this point I did not file a small claims case for the ruined material in the frig. We were told by the repair technician that there was a recall on the unit (It would have been nice to know before the near fire...) but as a result did not have to pay for the repair... Oh Joy! What has happened to SEARS??
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
(7 of 7 customers found this review helpful)
UNBELIEVABLE!!
1/19/2013
Pros
Powerful
Simple Controls
Cons
Heats Unevenly
Noisy
Unreliable
Best Uses
Leftovers
Popcorn
Comment:
We used the microwave several times a day, mostly to boil water, re-heat left-overs, or cook frozen dinners. Then one night in the middle of cooking dinner I get the code F-9 so I called someone to come fix it. The part cost 1/4 of a new machine, which I had to pay upfront. After about 10 days I called them to say that the part had still not arrived! I was then informed that the part was no longer made!! Can you believe that?? How can they stop making a part for if??
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
Other User Reviews
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