Refrigerators

Comment:

Well, after 4 months of having this new fridge, which I loved the look of, the plastic guide rail for a crisper drawer snapped off and broke in two pieces. I was not handling the drawer in a rough manner and have never had anything in a fridge break before, I'm a 44 year old petite lady. The fridge was under warranty at that point. Then, at 15 months of having the fridge, the STEAL freezer handle broke off, again at the PLASTIC attachment made to break the freezer seal before opening. Again it was me that was left with the handle hanging off of one end of the door. So it wasn't under warranty after the initial 12 months and the bill was over 250.00 dollars with service call included. Then, 3 DAYS AFTER THAT REPAIR, I noticed the interior of the refrigerator section felt pretty warm even with the coolest setting 1 Celsius. So I called the repair centre and the same tech, said it was the cooling fan mechanism or VAPORATOR COVER ASSEMBLY technically speaking after I unloaded all my food out of the fridge so he could get the inside back panel open. The cooling fan was broken. Still waiting for the part. Price estimate over 300.00 to fix with initial service call included. Samsung might make some good products, (not sure), but STAY AWAY FROM SAMSUNG APPLIANCES. Moulding spoiled food and milk, and meats. What a mess and high cost of food waste. I am a single mom of 3 kids and I splurged on what was described to me as a really high quality fridge. STAY AWAY FROM SAMSUNG. CUSTOMER SERVICE IS NON EXISTENT. I EMAILED THEM PHOTOS AND DESCRIPTION AND GOT NO REPLY.

How long have you owned it:

More than six months

Bottom Line

No, I would not recommend this to a friend.

Comment:

We purchased this refrigerator in May 2012 from Best Buy. It fit the space in our refrigerator perfectly, and complemented our kitchen's styling. Although shelving is EXTREMELY limited, we learned to live within its limitations.<br />After about 6 months, we noticed the seemingly-common water collecting in the right veggie drawer and freezing along the bottom. Frustrating, as we'd replaced our 12 year old Whirlpool for the same problem. In February of 2013 I called Samsung. They confirmed that the unit was still covered by the 1 year manufacturer's warranty, that it was a relatively simple repair (that they seemed to know about) and would have a local repair technician contact me. A week later, Samsung contacted me to tell me that there was nobody in my area that could repair the refrigerator. I live in the San Francisco Bay Area, so I find this really hard to believe. At any rate, they offered a credit at Best Buy for the amount of purchase toward purchase of a new unit. We hoped that in a year's time, that there would be a new comparable model. There wasn't. After visiting BB, and realizing that the 217 really did fit out needs best, I ordered a second one. Unfortunately, the next model up is just too large and costly. The replacement is scheduled to be delivered today...<br />I do not feel that I should be in put in the position of having to buy an additional extended warranty on the new unit, after having read online about the many customers experiencing the same problem. I told Samsung this, but they denied any knowledge of the problem (of course). Hopefully, if this unit fails, it'll happen again within the first year.

How long have you owned it:

More than six months

Bottom Line

No, I would not recommend this to a friend.

(1 of 1 customers found this review helpful)

Comment:

After the first month the handle paint came of to the metal.<br /><br />After three months Samsung has not solve this issue.

How long have you owned it:

Three-to-six months

Bottom Line

No, I would not recommend this to a friend.