leaking - Samsung replacing under wrnty
Limited Shelving Options
We purchased this refrigerator in May 2012 from Best Buy. It fit the space in our refrigerator perfectly, and complemented our kitchen's styling. Although shelving is EXTREMELY limited, we learned to live within its limitations.<br />After about 6 months, we noticed the seemingly-common water collecting in the right veggie drawer and freezing along the bottom. Frustrating, as we'd replaced our 12 year old Whirlpool for the same problem. In February of 2013 I called Samsung. They confirmed that the unit was still covered by the 1 year manufacturer's warranty, that it was a relatively simple repair (that they seemed to know about) and would have a local repair technician contact me. A week later, Samsung contacted me to tell me that there was nobody in my area that could repair the refrigerator. I live in the San Francisco Bay Area, so I find this really hard to believe. At any rate, they offered a credit at Best Buy for the amount of purchase toward purchase of a new unit. We hoped that in a year's time, that there would be a new comparable model. There wasn't. After visiting BB, and realizing that the 217 really did fit out needs best, I ordered a second one. Unfortunately, the next model up is just too large and costly. The replacement is scheduled to be delivered today...<br />I do not feel that I should be in put in the position of having to buy an additional extended warranty on the new unit, after having read online about the many customers experiencing the same problem. I told Samsung this, but they denied any knowledge of the problem (of course). Hopefully, if this unit fails, it'll happen again within the first year.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.