(12 of 12 customers found this review helpful)
Excellent Space Utilizati
Great Use Of Space
Holds Temperature Well
Love The Cold Sparkling W
Installation Warning: Retailers may not tell you that Samsung requires sufficient space around the unit, and there is a warning label SPECIFICALLY saying NOT to put it in a cabinet; it's free-standing only. I would be concerned that if I placed the unit in a cabinet and the compressor or other major part failed, Samsung would rightly say the warranty was voided by improper installation.<br /><br />OK, now the good parts...<br /><br />We love this fridge. It's everything CR's review said it would be. Its flexible interior is terrific. However, there are 2 notable design flaws with the ice maker. First, if you want a lot of ice from the bin, it requires you push a button and pull towards you and downward. Not convenient, but not a deal breaker. What has caused us to exchange the fridge is the ice dispenser. It is incapable of dispensing a cube (actually, half-moon) without crushing and spitting them out of the dispenser.<br /><br />I called Samsung and they sent a tech to examine. He declared it a design fault because the orifice through which the ice passes is too small for the speed of the auger. Thus, all cubes are pressed against the metal cutters for crushed ice.<br /><br />I again called Samsung and they immediately sent me a replacement ice maker, but it did exactly the same thing. <br /><br />I called again and they offered to send another tech. Then they called a few hours later and told me they were authorizing a return so that I could get an entire replacement of the same unit, another one of their fridges, or another brand at no cost to me.<br /><br />CUSTOMER SERVICE: In my many interactions with Samsung I was always treated with respect, concern, and consideration. Their representatives were knowledgeable, customer-focused, and congenial. While I am disappointed that we cannot keep the fridge, I will buy Samsung products whenever possible based on this customer service experience.
How long have you owned it:
No, I would not recommend this to a friend.