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Refrigerators

Samsung RF31FMESBSR
 
Price range:
$2,897.00 - $3,219.00
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Summary: This 30.5 cu.-ft. four-door French-door b Samsung RF31FMESBSR refrigerator has
  • an external water dispenser equipped with a built-in sparkling water maker from Sodastream  
  • dual evaporators
  • a door open alarm
  • a built-in water filter
  • spillproof shelves
  • ice storage in its refrigerator
  • digital controls on its front door that show actual temperature
Dividing line
Community icon8 people have reviewed this model.
Type: Four-door French-door bottom-freezers
About - Samsung RF31FMESBSR

The Samsung RF31FMESBSR is part of the refrigerator test program at Consumer Reports. In our lab tests, bottom freezer refrigerator models like the RF31FMESBSR are rated on multiple criteria, such as those listed below.


Temperature performance:
This combines results of tests measuring the accuracy of initial temperature settings along with how well a model 1) kept optimum temperatures in the refrigerator and freezer at the same time; 2) kept temperatures even throughout each compartment; 3) kept temperatures constant despite changes in room temperatures; and 4) maintained set temperatures even with very high room temperatures.

Energy efficiency:
This reflects electricity consumption (based on our tests) per cubic foot of measured usable storage space. For example, two models with the same energy cost per year may have different energy efficiencies -- the unit with more storage space being more efficient.

Noise:
Noise level was measured when the compressor started up and during steady running. Subjective judgments by a panel of listeners supplemented our noise-meter readings.
About This Brand

Samsung's new bottom-freezer French-door refrigerators will come with new easy-open door systems, foldaway shelves, LED lighting, and dual evaporators. It's expected to be debuting the largest French-door model in the U.S. market with its 29-cubic-foot refrigerator.

Read our Brand Reliability
Features & Specs - Samsung RF31FMESBSR
info Claimed capacity (cu. ft.) 30.5
info Cabinet-depth model No
info French-door style Yes
info Water dispenser External
info Stainless/SS-look option Yes
More features and specs
User Reviews - Samsung RF31FMESBSR
User Reviews
Already own it? Write a review
 
4.0
Only One Major Issue
4/18/2014
Pros
Attractive Design
Customizable Shelving
Energy Efficient
Excellent Design
Excellent Space Utilizati
Great Use Of Space
Holds Temperature Well
Love The Cold Sparkling W
Quiet
Cons
Bad Ice Maker
Best Uses
Comment:
Installation Warning: Retailers may not tell you that Samsung requires sufficient space around the unit, and there is a warning label SPECIFICALLY saying NOT to put it in a cabinet; it's free-standing only. I would be concerned that if I placed the unit in a cabinet and the compressor or other major part failed, Samsung would rightly say the warranty was voided by improper installation.<br /><br />OK, now the good parts...<br /><br />We love this fridge. It's everything CR's review said it would be. Its flexible interior is terrific. However, there are 2 notable design flaws with the ice maker. First, if you want a lot of ice from the bin, it requires you push a button and pull towards you and downward. Not convenient, but not a deal breaker. What has caused us to exchange the fridge is the ice dispenser. It is incapable of dispensing a cube (actually, half-moon) without crushing and spitting them out of the dispenser.<br /><br />I called Samsung and they sent a tech to examine. He declared it a design fault because the orifice through which the ice passes is too small for the speed of the auger. Thus, all cubes are pressed against the metal cutters for crushed ice.<br /><br />I again called Samsung and they immediately sent me a replacement ice maker, but it did exactly the same thing. <br /><br />I called again and they offered to send another tech. Then they called a few hours later and told me they were authorizing a return so that I could get an entire replacement of the same unit, another one of their fridges, or another brand at no cost to me.<br /><br />CUSTOMER SERVICE: In my many interactions with Samsung I was always treated with respect, concern, and consideration. Their representatives were knowledgeable, customer-focused, and congenial. While I am disappointed that we cannot keep the fridge, I will buy Samsung products whenever possible based on this customer service experience.
How long have you owned it:
Three-to-six months
Bottom Line
No, I would not recommend this to a friend.
 
1.0
Sparkling water - NOT REASON TO BUY
4/15/2014
Pros
Attractive Design
Customizable Shelving
Easy Access
Energy Efficient
Holds Temperature Well
Quiet
Cons
S H2o Not In Refrigerator
Sparkling Water Not Cold
S Water Takes 20 Min
Best Uses
Comment:
The Sparkling water is a REASON NOT TO BUY<br /><br />The Sparkling water was a major reason we bought but it is not worth the loss of space. The Soidastream unit is not vented (behind plastic) and is 15 degrees warmer than soda bottles in refrigerator. It is also not very Sparkling - Takes hours for the unit to make and sort of cool the sparkling water.<br />The refrigerator is a good unit but the sparkling water increases the cost to a point it can not be justified. <br /><br />Called Samsung and got to the complaint executive office that would only say they will pass the issue on but could not tell me if this design flaw would be corrected (or even agree that there was a problem)<br /><br />I had all possible components replaced in the first week - no change in quality.<br /><br />Worth 5 stars but only without Sparkling water
How long have you owned it:
One-to-three months
Bottom Line
No, I would not recommend this to a friend.
(2 of 11 customers found this review helpful)
 
1.0
Disappointed
1/24/2014
Pros
Attractive Design
Customizable Shelving
Easy Access
Quiet
Cons
Customer No Service
Do Not Stand Behind Prod
No Customer Satisfaction
No Customer Service
Stand Behind Product
Terrible customer service
Best Uses
Comment:
No customer service. Plain, simple, no service. Customer satisfaction does not matter to this company at all.
How long have you owned it:
One-to-three months
Bottom Line
No, I would not recommend this to a friend.
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