(3 of 3 customers found this review helpful)
OUTRAGEOUS BEYOND BELIEF<br /><br />On March 22, 2015, our 15-month old Samsung 31+ cu. ft. refrigerator (model code RF325TEDBSR/AA; serial V35343BD801137P) died. <br /><br />My wife and I have been assigned abroad since spring of 2014. Our two sons (in their mid-twenties) have continued to live in our house in Washington DC. When the unit stopped working, elder son called Samsung, which referred him to one of their contract repair firms (A&E Factory Service). A repair technician came a few days later. He said you need to order a new mother board at your expense. My son did so; cost: $252. After the part had been delivered to our home, the tech returned to install it. Whoops! Now you need to order a PCB sub service module board. My son did so; cost: $165. When that item arrived, the tech returned to install it. Whoops! You need a new compressor, but that will be provided at no charge. After the compressor arrived, the tech returned to install it. Whoops! There's something wrong with your evaporator. At this point the tech called his boss at A&E, who decided that after 4 attempts A&E could not repair this refrigerator and instructed him to remove all of the items he had previously installed. (We are to be reimbursed for the two items we paid for.)<br /><br />At this point, it was more than four weeks since the unit failed, and my son has used four of his ten days of annual vacation to be at home for the repair.<br /><br />And, we do not have refrigeration.<br /><br />I had returned to the United States temporarily on April 16, but was at another location eighty miles away when the repairman made his final visit. When I heard that A&E had abandoned the repair, I called Samsung. After several hours on the phone, I was told that a decision would be made as soon as Samsung had the report from A&E, but that might take 24 hours.<br /><br />Two days pass. Samsung has still not heard from A&E. Samsung (a nice lady in the Dominican Republic) tries to reach the relevant people at A&E while I wait on hold. No luck. Samsung suggests that I try to reach A&E and ask them to send their report(s) to me so that I can forward them to Samsung. Several more hours. I reach the right person at A&E. She sends me the reports. I forward the reports to the email address Samsung gave me. Several more hours. I call Samsung. After more waiting, they find the reports and call A&E while I am on hold.<br /><br />Now, it gets even better: A&E confirmed that they were not able to fix the refrigerator, but according to Jim S. in Samsung's Executive Customer Relations (ECR), that does not mean that another Samsung contractor might not be able to fix it! Another repair contractor will contact us within three to five business days! But what about the two computer boards and the compressor that were taken away??? Are we facing another month without refrigeration??? No answer. We will review the situation. We have to follow our protocols.<br /><br />And what if any repair that might or might not be accomplished fails after ninety days? This is all that Samsung guarantees a repair for – which is exactly what happened with a Samsung microwave that we had to have repaired after only a couple of years of use. It died again just outside the ninety-day period.<br /><br />Samsung should have replaced this refrigerator weeks ago. I cannot imagine any reputable American firm deciding to do anything less than this.<br /><br />Of course, I should be punished for buying another Samsung product after the costly disaster with the microwave. And, indeed, I have been punished.<br /><br />You can be sure that I will do my best to broadcast Samsung's outrageous behavior as loud and wide as I am able. I have only begun to fight.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.