(1 of 1 customers found this review helpful)
Space For Tall Items
We purchased a similar product, Model #RF4287HAWP/XAA, in July 2013. A couple of months later we had a repairman out to fix a wire in the drawer. But on January 7, 2014, the refrigerator stopped cooling. That morning I went through an unusual ordeal on the phone with Samsung, and they said they would call back. At 4:00 PM, we called them, and they said that someone would call us back between 24 and 48 hours. Meanwhile, the food in the fridge and freezer were reaching 65 and 45 degrees F. <br /><br />Finally, by calling aggressively, we got the name of a local repairman. They came the morning of January 8, 2014, and were very helpful and courteous. They told us the unit is leaking Freon. They have just left, and are awaiting a compressor from Samsung Central in order to troubleshoot the problem. The compressor may arrive in 1 or 2 days, from out of town. Putting in a new compressor will tell them definitively if it is a compressor problem or a coil leak. They will return July 11 in order to complete the diagnostic before requesting that Samsung replace the unit or refund us our money.<br /><br />Naturally, I want to return the unit for a refund, but the retailer will not do that; hopefully Samsung will. We plan on buying a Kenmore.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.