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Whirlpool Gold GX5FHTXV[Q] Refrigerator

 
Approximate retail price:
$1,699.99
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Summary: This 36-inch-wide Whirlpool French-door bottom-freezer has spillproof shelves and touchpad controls. It is available in stainless steel and is Energy Star qualified.
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Community icon61 people have reviewed this model.
Type: Three-door French-door bottom-freezers
About - Whirlpool Gold GX5FHTXV[Q]

The Whirlpool Gold GX5FHTXV[Q] is part of the refrigerator test program at Consumer Reports. In our lab tests, bottom freezer refrigerator models like the Gold GX5FHTXV[Q] are rated on multiple criteria, such as those listed below.


Temperature performance:
This combines results of tests measuring the accuracy of initial temperature settings along with how well a model 1) kept optimum temperatures in the refrigerator and freezer at the same time; 2) kept temperatures even throughout each compartment; 3) kept temperatures constant despite changes in room temperatures; and 4) maintained set temperatures even with very high room temperatures.

Energy efficiency:
This reflects electricity consumption (based on our tests) per cubic foot of measured usable storage space. For example, two models with the same energy cost per year may have different energy efficiencies -- the unit with more storage space being more efficient.

Noise:
Noise level was measured when the compressor started up and during steady running. Subjective judgments by a panel of listeners supplemented our noise-meter readings.

Similar Models
The following models have the same ratings as Whirlpool Gold GX5FHTXV[Q].
Features and specs may vary
Whirlpool Gold GX5FHDXV[ ]
Approximate retail price:
$1500
Price & shop
The Ratings applied to untested model Whirlpool Gold GX5FHDXV[ ] come from our tests of model Whirlpool Gold GX5FHTXV[Q], which in our judgment is enough alike in its performance, features, and specs that our test results apply to both.
About This Brand

Brands under the Whirlpool umbrella include Maytag, Amana, KitchenAid, Jenn-Air, and Whirlpool, all of which offer French-door models in addition to other types. Whirlpool refrigerators are known for measured-fill dispense systems on their water dispensers.

Read our Brand Reliability
Features & Specs - Whirlpool Gold GX5FHTXV[Q]
info Claimed capacity (cu. ft.) 24.8
info Cabinet-depth model No
info French-door style Yes
info Water dispenser Yes
info Stainless/SS-look option Yes
More features and specs
User Reviews - Whirlpool Gold GX5FHTXV[Q]
User Reviews
Already own it? Write a review
(1 of 1 customers found this review helpful)
 
1.0
Whirlpool NEVER AGAIN!! You got me once!
2/19/2015
Pros
Attractive Design
Cons
Bad Ice Maker
Flimsy Shelves
Not Cold Enough
Not Energy Efficient
Unreliable
Best Uses
Comment:
LETTER SENT TO WHIRLPOOL<br /><br />My husband and I purchased a Whirlpool Refrigerator, model number GI6SARXXF04, serial number K20311478 on February 3, 2012. It was delivered soon after. In April of 2012 our ice maker quit working. We called The Appliance Doctor for service. They reset the control, and left saying that they thought it was fixed. The icemaker as a result was not fixed. They came out again, and stated that the icemaker needed to be replaced altogether. So they ordered the part and we waited for two weeks for it to arrive and be installed. By this time it was April 23, 2012. <br /><br /> Then in June of 2013 we began having water pool in the bottom of the refrigerator and freeze, and water began to leak onto our hardwood floors causing them to buckle. We cleaned it up for a while thinking perhaps something had spilled, and busted up the ice on our own. The beginning of 2014 we called for service from Lanny Adams Appliance . The technician worked on it and stated that something was plugged up in the water line and he thought it was fixed, we paid for this service on our own. On August 14, 2014 we had another technician come out because it was not fixed. The technician came out and stated that it would cost another $219.95. He further stated that he thought that there was a recall of some kind, that I should look into it. I did look into it and printed out the Technical Service Pointer that was produced in November of 2013. When I called Whirlpool at that point, someone was sent to fix it. Of course I had already paid to have it repaired in February of 2014,Whirlpool stated that it was not their responsibility, which again it was not fixed until August of 2014. As a further note, my floors were never fixed because I have hardwood floors throughout my house and simply cannot fix the area in front of the refrigerator. My floor had just been refinished, and after speaking with the floor company that had just refinished my floors a few months earlier, they stated all of the floors would have to be redone or it would not match. Figuring Whirlpool is definitely not going to pay for that, I have just dealt with it, since it cost me over $3000.00 to have the floors refinished.<br /><br />Now, it is February of 2015 and the whole refrigerator is not cooling, and the freezer is not freezing. Again, I woke up to water in the floor on my hardwood floors, and have had to move all of my food to my ten year old Frigidaire refrigerator that is in my basement and has NEVER had a service call. <br /><br />I contacted Whirlpool again, and I spoke with Robin in your Customer Service Department after speaking with one of your Customer Service Representatives that stated I was basically on my own with the repairs. Robin stated that there was nothing Whirlpool would do, but she would agree to pay for parts and I will be left with the repair labor. Although your company may think that this is good customer service, I have to disagree given the fact that I have had nothing but consistent problems with the refrigerator since I bought it. At this point, I would like to ask you if in your opinion this is a good appliance? I asked Robin and she stated that I needed to buy an extended warranty. Don't you realize it isn't about the warranty? It is about the fact that I have had the appliance for 3 years and have had consistent problems. I believe the refrigerator is a lemon, and I would like it replaced.<br /><br />I have always trusted the Whirlpool name, but at this point, I do not see myself buying another Whirlpool appliance ever again due to the terrible condition of this refrigerator.<br /><br />Please contact me to let me know if this can be resolved, otherwise I will consider that you are simply uninterested .<br /><br />UPDATE: Unit inspected has sealed system leak, unit needs compressor and evap replaced, complete sealed system. $1200.00 repair cost. No Thanks, and again, you got me once, but NEVER AGAIN!
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
(1 of 1 customers found this review helpful)
 
2.0
CR Rating Not Deserved:Annoying Problems
11/18/2014
Pros
Customizable Shelving
Holds Temperature Well
Cons
Leaks
Noisy
Best Uses
Comment:
To quote CR, there are better choices. They didn't test these fridges long enough. I bought mine in 2012 and it was fine for the first year. Then it started to leak water. On-line research indicated the duck bill grommet gums up and blocks the defrost line. Fixed it myself, and that lasted a couple months. Now it's doing it again, & on-line research indicates this is a known problem and there is a fix-it kit available. Sure wish they recalled these things like cars! Also, in the last few months the fridge has started making very loud popping sounds (like dropping a breadboard on the tile floor). The internet says this is from freon flash. Luckily, I took the dealer's advice and bought the extended warranty; we'll see if it was worth it. To all those who wrote 5-star reviews, come back after a year & tell us how much you love this fridge :-)
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
(3 of 3 customers found this review helpful)
 
4.0
Great Refrigerator
10/10/2014
Pros
Attractive Design
Customizable Shelving
Easy Access
Energy Efficient
Holds Temperature Well
Space For Tall Items
Cons
Best Uses
Large Kitchens
Comment:
Very nice to use, doesn't seem noisy as some has said.
How long have you owned it:
More than six months
Bottom Line
Yes, I would recommend this to a friend.
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