(12 of 12 customers found this review helpful)
Whirlpool NEVER AGAIN!! You got me once!
Bad Ice Maker
Not Cold Enough
Not Energy Efficient
LETTER SENT TO WHIRLPOOL<br /><br />My husband and I purchased a Whirlpool Refrigerator, model number GI6SARXXF04, serial number K20311478 on February 3, 2012. It was delivered soon after. In April of 2012 our ice maker quit working. We called The Appliance Doctor for service. They reset the control, and left saying that they thought it was fixed. The icemaker as a result was not fixed. They came out again, and stated that the icemaker needed to be replaced altogether. So they ordered the part and we waited for two weeks for it to arrive and be installed. By this time it was April 23, 2012. <br /><br /> Then in June of 2013 we began having water pool in the bottom of the refrigerator and freeze, and water began to leak onto our hardwood floors causing them to buckle. We cleaned it up for a while thinking perhaps something had spilled, and busted up the ice on our own. The beginning of 2014 we called for service from Lanny Adams Appliance . The technician worked on it and stated that something was plugged up in the water line and he thought it was fixed, we paid for this service on our own. On August 14, 2014 we had another technician come out because it was not fixed. The technician came out and stated that it would cost another $219.95. He further stated that he thought that there was a recall of some kind, that I should look into it. I did look into it and printed out the Technical Service Pointer that was produced in November of 2013. When I called Whirlpool at that point, someone was sent to fix it. Of course I had already paid to have it repaired in February of 2014,Whirlpool stated that it was not their responsibility, which again it was not fixed until August of 2014. As a further note, my floors were never fixed because I have hardwood floors throughout my house and simply cannot fix the area in front of the refrigerator. My floor had just been refinished, and after speaking with the floor company that had just refinished my floors a few months earlier, they stated all of the floors would have to be redone or it would not match. Figuring Whirlpool is definitely not going to pay for that, I have just dealt with it, since it cost me over $3000.00 to have the floors refinished.<br /><br />Now, it is February of 2015 and the whole refrigerator is not cooling, and the freezer is not freezing. Again, I woke up to water in the floor on my hardwood floors, and have had to move all of my food to my ten year old Frigidaire refrigerator that is in my basement and has NEVER had a service call. <br /><br />I contacted Whirlpool again, and I spoke with Robin in your Customer Service Department after speaking with one of your Customer Service Representatives that stated I was basically on my own with the repairs. Robin stated that there was nothing Whirlpool would do, but she would agree to pay for parts and I will be left with the repair labor. Although your company may think that this is good customer service, I have to disagree given the fact that I have had nothing but consistent problems with the refrigerator since I bought it. At this point, I would like to ask you if in your opinion this is a good appliance? I asked Robin and she stated that I needed to buy an extended warranty. Don't you realize it isn't about the warranty? It is about the fact that I have had the appliance for 3 years and have had consistent problems. I believe the refrigerator is a lemon, and I would like it replaced.<br /><br />I have always trusted the Whirlpool name, but at this point, I do not see myself buying another Whirlpool appliance ever again due to the terrible condition of this refrigerator.<br /><br />Please contact me to let me know if this can be resolved, otherwise I will consider that you are simply uninterested .<br /><br />UPDATE: Unit inspected has sealed system leak, unit needs compressor and evap replaced, complete sealed system. $1200.00 repair cost. No Thanks, and again, you got me once, but NEVER AGAIN!
How long have you owned it:
More than six months
No, I would not recommend this to a friend.