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Panasonic MC-CG937 vacuum cleaner

 
Price range:
$329.99 - $449.95
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Summary: This 23-pound canister from Panasonic is bagged and has suction control, HEPA filtration, a brush on/off switch, and a 24-foot, retractable cord.
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Community icon9 people have reviewed this model.
Type: Bagged canister vacuums
About - Panasonic MC-CG937
This Panasonic canister vacuum includes a power brush, upholstery tool, floor brush, dusting brush, and crevice tool. It weighs 23 pounds and provides helpful features such as a retractable cord, brush on/off switch, suction control, and telescopic wand.
About This Brand

Established in Japan almost a century ago, Panasonic has been making home appliances since the 1920s. Panasonic has been in the U.S. for more than 50 years, focusing on electronics and appliances, including vacuums. Panasonic makes uprights and canisters priced from about $150 to $500. They're sold at small, independent vacuum dealers, and national chain stores such as Sears and Walmart.

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Features & Specs - Panasonic MC-CG937
info Bag Yes
info Weight (lbs.) 23
info Brush on/off Yes
info Easy on/off Yes
info Manual-pile adjust Yes
More features and specs
User Reviews - Panasonic MC-CG937
User Reviews
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4.0
Had the Kenmore version for 10 years now
3/23/2015
Pros
Easy To Empty
Easy to Use
Long Power Cord
Powerful/Good Suction
Cons
Heavy
Best Uses
Carpet
Pet Hair
Stairs
Comment:
Sears sold nearly this exact same Panasonic-manufactured design for many years under the Kenmore name (as in, most of the parts are completely interchangable)<br /><br />Overall, the vacuum has been decent. I greatly prefer bags over bagless designs, and this fills the bill. It cleans wonderfully, and cleaning furniture is a breeze when I can just heave the powerhead right onto sofas, chairs, stairs, etc. (Try THAT with an upright!) It's good this is easy, because the mini-powerhead isn't very powerful. The only real issue I've had with it is that the seal between the bag bracket and the bag isn't perfect, but this just means the cheap canister filter needs changing more often than you might otherwise like.<br /><br />It's only needed two repairs in ten years: I had to replace the mini-powerhead (cheap on eBay). Also the connection between the handle and the telescoping wand began to short out. The parts were easily orderable online, and a helpful YouTube video showed the trick for getting the wand apart to replace the connector. It sounds like I'm not the only person with issues with that connector... (part numbers AC45ECUEZU00 for the wand and AC37GBZRZV06 for the handle... the video for the wand disassembly can be found by searching for the Sears part number: 8191782)<br /><br />For bags and filters, buy generics online for big savings; you'll most commonly find them listed as Kenmore Type C bags. The compartment Filter is a Kenmore CF-1 and the HEPA filter is the EF-1. It's VERY important to replace the canister filter when it starts looking clogged (just glance at it when replacing bags) If you neglect that filter and it gets clogged, you'll burn out the motor. (Generics are all of $1.50) This is not unique to this product; filter or bag neglect will burn out any canister vacuum.
How long have you owned it:
More than six months
Bottom Line
Yes, I would recommend this to a friend.
(1 of 1 customers found this review helpful)
 
1.0
Horrible customer service
2/28/2015
Pros
Cons
Unreliable
Best Uses
Comment:
This model was less than a year old and the connection between the hose extension and the power became loose and would cause intermittent power outages. Since it was under warranty, Panasonic instructed us to take it to a repair center, which we did. However, the repair center cannot get the part because Panasonic claims the part doesn't exist. Now, Panasonic is further stating that this was due to us plugging the parts in incorrectly! Funny thing: there is only one way to plug the parts into each other! We are now stuck with a vacuum that's a year old and doesn't work!
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
(4 of 4 customers found this review helpful)
 
1.0
Unhappy with construction and quality
12/31/2014
Pros
Easy To Empty
Lightweight
Powerful/Good Suction
Cons
Poor Design
Unreliable
Best Uses
Hardwood Floors
Comment:
i've owned this vacuum for a year. The carpet brush portion will not stand up on its own due to weight imbalance. The base is not heavy enough to hold up the wand, and after a few seconds it tips over. Watch your walls and anything valuable on a table! Very frustrating to have to lay it on the floor just to protect things in the house. Also, beginning at about six months every time we use it, it (apparently) overheats and shuts off. It takes four attempts to finish our small upstairs carpet area. Hardwood is fine, though. It seems to only occur on carpet, regardless of how small the pile is. I've tried cleaning all filters and putting the brush at a higher level in case the brush was working too hard against the carpet. No go. This cost too much money to be so useless. Otherwise the design is very nice with regard to attachments, and the ease with which the brush head comes off the wand.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
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