19 people have reviewed this model.
| About - Whirlpool Duet Steam WFW9550W[W] |
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The Whirlpool Duet Steam WFW9550W[W] is part of the washing machine test program at Consumer Reports. In our lab tests, front-loading washing machine models like the Duet Steam WFW9550W[W] are rated on multiple criteria, such as those listed below.
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| About This Brand |
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As with Kenmore, Whirlpool has a number of lines: Whirlpool Duet HT, Whirlpool Duet Steam, Whirlpool Duet Sport HT, and Whirlpool Duet Sport. In the coming year, Whirlpool will be promoting and advancing the use of steam on more of its models across the line. Prices range from $800 to $1,600. Whirlpool washers are known for the wide range of model choices and the variety of features on those machines. |
| Read our Brand Reliability |
| Features & Specs - Whirlpool Duet Steam WFW9550W[W] | |
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Energy star |
Yes |
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Stainless-steel tub |
Yes |
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Auto temp. control |
Yes |
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Auto bleach dispenser |
Yes |
| More features and specs | |
Consumer Reports User Reviews
Already own it? Write a review
The absolute WORST!!!
2/6/2013
Pros
Cons
Best Uses
Comment:
The circuit board failed immediatly after 3 months. Then it stopped working alltogether. No one seemed able to fix it. It is a piece of junk!!!
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
Piece of c..p
11/4/2012
Pros
Cons
Noisy
Shakes/Moves
Best Uses
Comment:
Bought this machine at SEARS kept it for two weeks and send it back.<br />Impossible to use high spin cycle with a medium load or any load because of the shaking.<br />In medium spin cycle the machine would stop spinning because of the shaking then try to rebalance<br />the load. it does it number of time during the washing cycle making a 55 minute cycle sometime last<br />as long as 1 1/2 hour.<br />I spent hours trying to level it,trying different load size to no avail, after 10 days the darn thing<br />moved 6 inches from the original position.<br />I must point out that that because of my job I am very knowledgeable in levelling and installing<br />appliances.<br />Do not consider buying this c..p
How long have you owned it:
A month or less
Bottom Line
No, I would not recommend this to a friend.
Watch out for Whirpool and this machine
9/25/2012
Pros
Cons
Breaks Down
Noisy
Best Uses
Everyday Clothes
Comment:
We purchased this machine last year and within 3 weeks the Master Controller board blew out. It was under warranty so they replaced the machine with another one -- same model. Then 13 months later the whole circuitry in the new machine malfunctioned, rendering it useless. Repair estimates were over $600. Same problem with both machines -- faulty circuitry and electronics. We contacted Whirlpool Customer Service who informed us they would do nothing to assist us in terms of providing a significant break on repairs or replacing the machine because it was beyond warranty. Whirlpool basically refused to stand by their product. We are out $900 in one year and are now faced with buying a new machine; we're going with LG. Whirlpool is no longer the great and dependable American company it once was. It refuses to back up its products and it fails to serve its customers.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
Other User Reviews
User has 3 Years of experience with this product
Whirlpool Duet front loading washing machine not reliable nor is customer service
02/03/2013
Strength
Weakness
Ripped our clothing; very loud; customer service knows about these problems but does not stand behind its product.
Weve owned the Whirlpool washing machine for just under three years. Initially performance was average. It didnt take long, however, for problems to start happening: first the noise-very loud, spinning out of balance regardless of the size of the load. The next problem is what I call the end. It started to rip our clothing. Not on seams-our clothing came out looking like Swiss cheese. My husband now has only 3 pairs of underwear left-I am getting ready to head out to the laundromat. My appliance repairman, who is certified and very reliable, said they could repair it but the cost would most likely equal or exceed the cost of a new machine. I contacted Whirlpool customer service. They offered me a new drum at a 50% discount. Tell me. Should this happen after just 3 years? My GE profile lasted almost 12 years, and was replaced more for efficiency than anything else. My search of others experiencing this problem indicated that this is not a lone problem. Funny, I cant wear my clothing to work looking like this. The machine probably destroyed $1,000 worth of clothing, not to mention towels, bedding. I am so unhappy with both the machine and the company I would also recommend staying away from Maytag, owned by the same company.
Source: Price Grabber
