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Washing machines

Whirlpool Duet WFW96HEA[W]
 
Approximate retail price:
$1,483.90
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Summary: This Whirlpool Front-loader washing machine has
• Auto temp. control
• Auto detergent dispenser
• Auto fabric softener dispenser
• End of cycle signal
• Rotary dial
• Stainless-steel tub
• Stackable
• Manufacturer recommends low-sudsing detergent.
• Comes with a 1 year warranty.
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Community icon11 people have reviewed this model.
About - Whirlpool Duet WFW96HEA[W]

The Whirlpool Duet WFW96HEA[W] is part of the washing machine test program at Consumer Reports. In our lab tests, front-loading washing machine models like the Duet WFW96HEA[W] are rated on multiple criteria, such as those listed below.


Washing performance:
This reflects the degree of color change to swatches of fabric that were included in an 8-pound and maximum capacity test load of mixed cotton items using the machines' most aggressive normal cycle. (We do not use special cycle or option buttons.)

Energy efficiency:
This score is based on the energy needed to heat the water for 8-pound and maximum loads using a warm wash and cold rinse. We consider both gas and electric water heaters, and include electricity needed to run the washer and energy needed for drying. Washers that extract more water are scored higher.

Water efficiency:
This score denotes how much water it took to wash our 8-pound load and each machine's maximum load. On models that didn't set the fill level automatically, we used the lowest fill setting that sufficed for the 8-pound load. We then calculated water used per pound of clothing.
About This Brand

As with Kenmore, Whirlpool has a number of lines: Whirlpool Duet HT, Whirlpool Duet Steam, Whirlpool Duet Sport HT, and Whirlpool Duet Sport. In the coming year, Whirlpool will be promoting and advancing the use of steam on more of its models across the line. Prices range from $800 to $1,600. Whirlpool washers are known for the wide range of model choices and the variety of features on those machines.

Read our Brand Reliability
Features & Specs - Whirlpool Duet WFW96HEA[W]
info Energy star Yes
info Stainless-steel tub Yes
info Auto temp. control Yes
info Auto bleach dispenser Yes
More features and specs
User Reviews - Whirlpool Duet WFW96HEA[W]
User Reviews
Already own it? Write a review
(2 of 2 customers found this review helpful)
 
1.0
Don't buy Whirlpool
2/8/2014
Pros
Cons
Breaks Down
Leaky
Long Cycle
Noisy
Best Uses
Boat anchor
Comment:
Broke down dumping soap out of machine onto floor even when not in use. Repairman replaced entire soap dispenser unit under warranty. Sorry I bought it. I think it's a lemon and so is Whirlpool lately after 2 failed appliances in my home
How long have you owned it:
Three-to-six months
Bottom Line
No, I would not recommend this to a friend.
(8 of 8 customers found this review helpful)
 
1.0
RUN AWAY FROM THIS MACHINE AND WHIRLPOOL
11/20/2013
Pros
Cons
Breaks Down
Can't Be Repaired
Doesn't Function
No Manufacturer Support
Best Uses
Boat anchor
Obstacle
Stress Enhancer
Tarpaulin Weight
Comment:
BROKE DOWN AFTER THREE MONTHS.<br />WHIRLPOOL OUTSOURCES PRODUCT REPAIR<br />4 VISITS OVER 18 DAYS AND COULDN'T FIX MACHINE<br />WHIRLPOOL CUSTOMER SUPPORT HAS NO CONTROL OVER SERVICE PROVIDER.<br />IF YOUR COMPANY HAS A VACATION POLICY THAT INCLUDES APPLIANCE REPAIR DAYS THEN BUY THIS MACHINE
How long have you owned it:
One-to-three months
Bottom Line
No, I would not recommend this to a friend.
(8 of 8 customers found this review helpful)
 
3.0
Cleans great...but rough on fabric
10/21/2013
Pros
Adjustable Settings
Clean Clothes Well
Quiet
Spins Clothes Dry
Cons
Damages Items Worn Edges
Harsh On Fabics
Best Uses
Cleaning
Comment:
We've owned this washer for ~2 weeks and washed all kinds of clothing and fabrics (~25 loads to thoughouly test it out). Items that were washed in a top loader for years on normal cycle, came out of this washer looking worn, with holes, pulled threads, pilling, rough, and coarse. Terry cloth towels have many pulled loops. This happens on all cycles except delicate (but with all these options, must everything be run on one setting? and what about things that need a little more action?). I thought the Allergen setting would be great for bedding...well it ruined very expensive sheets and comforters. After doing some research it may not be just this washer, all front loaders can cause excessive friction vs top loaders, since water usage is so low and clothes tumble vigorously at high friction against each other for 1-2 hours. If you buy this one...beware what setting you use. We have ruined countless towels, comforters, basic T-shirts, and other items that were washed hundereds of times without any problems in a $400 top loader. I want Consumer Reports to be transparent on how they assess Gentleness, since this machine had an excellent rating, which I completely disagree (again except for delicate). I wouldn't dare use heavy duty or whites settings on anything. Yes, clothes are clean! but dirt and stains are worn off with layers of fabric...so duh!
How long have you owned it:
A month or less
Bottom Line
No, I would not recommend this to a friend.
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