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Washing machines

Kenmore 28102
 
Approximate retail price:
$800
Summary: This Kenmore High-efficiency top-loader washing machine has
• Auto temp. control
• Auto detergent dispenser
• Auto fabric softener dispenser
• End of cycle signal
• Rotary dial
• Stainless-steel tub
• Manufacturer recommends low-sudsing detergent.
• Comes with a 1 year warranty.
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Community icon9 people have reviewed this model.
User Reviews
User Reviews

(2 of 2 customers found this review helpful)
 
2.0
Kenmore 28102 Top Load HE Washer
8/29/2014
Pros
Adjustable Settings
Energy Efficient
Quality Construction
Quiet
Saving On Laundry Deterge
Spins Clothes Dry
Stays Balanced
Cons
Doesn't Clean Effectively
Doesn't Clean Large Items
Ineffective Agitator
No "add Water" Option
Not enough water
Best Uses
Everyday Clothes
Comment:
I purchased this large capacity HE Kenmore washer to be able to clean large and small loads including blankets and bedspreads. When washing my light weight bedspread dirt/dog hair gets caught in the center folds during washing, and towels and whites don't come clean. Towels and sheets are no longer white. There doesn't seem to be enough water to effectively use bleach. Everyday clothes do get clean when using a prewash spray on stains and underarm sweat using the heavy duty, 2nd rinse setting which takes about 80 minutes. There is ineffective agitation and not enough water to clean laundry which my 15 year old rusted, down to one wash cycle non HE washer cleaned throughly. Each wash I add more water with a pitcher which helps with smaller loads but it's a pain to wait for the wash cycle to add the extra. There is not an add more water option on this washer which is a big problem. The interior smells moldy when the lid is left closed so I don't leave clothes in the machine for a night wash. The mold smell is controlled by leaving the lid open whenever it is not in use. The washer uses a lot less water and detergent but unfortunately it defeats the purpose of a washing machine when it doesn't get clothes clean. This machine is extremely disappointing even with the 69 rating scored by Consumer Reports. It's too much money to pay for a machine that doesn't get clothes clean.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.

(2 of 2 customers found this review helpful)
 
1.0
This machine is not cleaning well.
7/8/2014
Pros
Energy Efficient
Large Capacity
Spins Clothes Dry
Cons
Doesn't Clean Effectively
Way Too Little Water
Best Uses
Comment:
There is simply not enough water for the clothes to get clean. When I pull things out, there is dirt in the folds and residual Oxy. even with two rinses. It's a nice idea but that's all, it doesn't do the job. I will be returning it.
How long have you owned it:
A month or less
Bottom Line
No, I would not recommend this to a friend.

(12 of 12 customers found this review helpful)
 
2.0
The jury is still out
6/1/2014
Pros
Adjustable Settings
Clean Washer Cycle
Deep Wash Cycle
Large Capacity
Spins Clothes Dry
Cons
Can't Control Water Level
Clothing Odor Remains
Doesn't Clean Effectively
Hard To Clean Dispensers
Oxiclean Doesn't Dissolve
Powder Residue Remains
Best Uses
Comment:
I replaced a 21 year old washer with the Kenmore 28102. I really want to love this, but I still have very mixed emotions. It's an attractive machine, with a roomy wash basket, and I love being able to observe what's going on inside by peering through the window in the lid. But, does it really get my clothes clean? Does it do so without damaging them? <br /><br />I'm still contemplating whether to return it (prior to 30 days), in favor of a quality agitator style washer that doesn't have all the new bells and whistles. I will consider giving up energy efficiency for the confidence that my laundry is getting washed and rinsed well, and that my knits are not being stretched out of shape.<br /><br />Over a two week period, I have tried every cycle, except Whites and the only one that (sometimes) uses an amount of water, that I feel comfortable with,is the Deep Wash cycle. It seemed to work well for my husband's mixed load clothing and towels, but not for other loads. This cycle (sometimes) uses enough water to barely cover the top of the items, compared to the top of the articles remaining above the water line.<br /><br />The Deep Wash cycle is the only cycle where I have observed articles rising up in the center and moving up and over the water surface, to the wall of the wash basket, and go under the water and come back up the center.<br /><br />After the first 7-8 loads of laundry, I had hoped that the Deep Wash cycle was a reasonable one for general use, since I was disappointed with the others. Even though it uses more water, and sometimes moves the articles being washed through the water, as expected, I'm not sure that will make up for other challenges.<br /><br />I washed another load of mixed items (for another family member), on the Deep Wash cycle, and even though there seemed to be adequate water, and movement of items through the water, there was still an odor in the clothes that was there prior to washing them. Yes, I did use more detergent than I did for smaller, less soiled or challenging fabrics. I had not washed this family member's clothing before, so perhaps this was normal, even with the old machine.<br /><br />Even with the extra water the Deep Wash uses for some loads, it sometimes has a lower level of water than other mixes of items, and the items do not move through the donut motion of going up the center and over to the wall of the wash basket and under the water and back up the center again.<br /><br />Since the Sheets cycle didn't pull the exposed fabric under the water as they were being swished around, I tried the Deep Wash for two sets of King size sheets. There didn't appear to be enough water (as there is for heavier mixes of articles) and the sheets (since the impeller action tangles them) ended up with both detergent and lint residue. I don't even understand how the sheets created enough lint to be noticeable. The next time I washed sheets, I paused the machine before the rinse cycle started and untangled the sheets and repositioned them before rinsing. However, I would prefer that I not need to baby-sit my washing machine.<br /><br />All other cycles pretty much seem to keep the garments in a rather stationary position, as they are swished back and forth. It doesn't even appear that the exposed areas of the articles (above the water line) are getting any wash/rinse action (other than the spray they get prior to the wash basket filling). I realize that during the wash cycle that the spray contains detergent, so they pre-soak prior to the wash cycle. They get very wet through that process, but is that enough if they aren't completely moving through the water during the process of washing and rinsing?<br /><br />I tried the Delicate cycle on a load of predominantly knit clothing. Knit shirts, that I've never had an issue with before, in regard to being stretched out of shape, are now articles of clothing that I am not comfortable wearing in public.<br /><br />I chose this machine over some of the higher rated machines because I had read reports indicating that repair parts are easier to get for these machines than those that are not manufactured in the US. <br /><br />I also fine tuned my selection based on reports that this machine was gentler on clothes than others that I was considering. I definitely do not feel that it is gentle on clothes, based on my experience with knits. I found my Normal cycle on my 21 year old machine to be more gentle than this one. I never had my knit shirts stretched out of shape with my older washer.<br /><br />I'm still experimenting with wash load sizes, mixes, and cycle selections (and modifications) to see if I can get beyond the feeling that the clothes aren't being adequately washed and rinsed (and to figure out how to get pre-wash odors to not linger after washing). <br /><br />Perhaps, in spite of my research and effort to educate myself, I'm still not doing it right. I just don't see how finding myself re-washing clothes and using extra rinse cycles (that I rarely had to do with my 21 year old machine) is energy efficient.
How long have you owned it:
A month or less
Bottom Line
No, I would not recommend this to a friend.
The Kenmore 28102 is part of the Washing machines test program at Consumer Reports. The Kenmore 28102 Washing machines features and specs include Energy star, Stainless-steel tub, Auto bleach dispenser, Auto temp. control. In our lab tests, Washing machines models like the Kenmore 28102 are reviewed on Vibration, Noise, Overall score, Washing performance, Water efficiency, Capacity, Energy efficiency, Gentleness, Cycle time (min.). Consumer Reports subscribers share reviews of the Kenmore 28102 based on personal experience. The user reviews of the Kenmore 28102 include star ratings, pros, cons, best uses, and a bottom line review to help guide your purchasing decision of the Kenmore 28102.
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