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Washing machines

Samsung WA400PJHD[WR]
 
Price range:
$499.00 - $1,507.00
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Summary: This Samsung High-efficiency top-loader washing machine has
• Auto temp. control
• Auto detergent dispenser
• Auto fabric softener dispenser
• End of cycle signal
• Rotary dial
• Stainless-steel tub
• Manufacturer recommends low-sudsing detergent.
• Comes with a 1 year warranty.
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Community icon34 people have reviewed this model.
User Reviews
User Reviews

 
1.0
2nd Samsung Washer 2nd epic fail
6/23/2014
Pros
Cons
Long Cycle
Noisy
Shakes/Moves
Best Uses
Comment:
I had a highly rated Samsung front load washing machine - it had a very bad mold problem then, the pump went completely out. For $1500 I thought I would get more than 5 years out of it, but alas, no. I switched to the top load highly rated by consumer reports machine. Here I am after owning it for 13 months (yes, 1 month out of warranty) and the bottom section of the drum is pulling apart from the sides and starting to rust. This washer cost $700. I have read about design flaws. Of course, Samsung is not going to do any warranty repairs on this machine. DO NOT WASTE your money on Samsung products. They are total junk. I'm not sure where to turn as there seem to be no decent washing machines on the market.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.

 
1.0
16 month old washer no replacement parts
6/20/2014
Pros
Cons
Best Uses
Comment:
this washer was a present from my kids jan 13<br />It received the best reviews<br /><br />It flooded my basement 3 days ago<br />it is still damp<br />The plastic housing on the pump cracked <br />There are NO REPLACEMENT PARTS AVAILABLE<br />THE PUMP WORKS FINE BUT IT CANNOT SEAT CORRECTLY WITHOUT HOUSING<br />Do not buy bc you will be left with a LOT OF REGRET
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.

(1 of 1 customers found this review helpful)
 
1.0
Known Design Flaws but Samsung refuses t
6/9/2014
Pros
Cons
Breaks Down
Best Uses
Comment:
I purchased a Samsung top loading washing machine two years ago. Model WA400*. I recently had a failure of the bracket that holds the drain pump to the drum.<br />It simply cracked/broke due to the strain on the bracket mounting points. In researching the issue looking for a replacement part what I discovered is that Samsung recognized that there was a design flaw in how the bracket was designed and did a redesign of this bracket. There is a technical bulletin describing the discontinuation of the old part and the replacement of the new. Do a Google search of ASC20130222001 dated 2/22/2013.<br />This affects the WA400, WA422 and WA456 models. <br /><br />The original bracket is part number DC63-01427A and is discontinued and out of stock everywhere.<br />The upgraded bracket is part number DC94-03523A and is discontinued and out of stock everywhere.<br /><br />Only 3 months later on 5/9/2013 they recognized that this was still an issue and put out Bulletin # ASC20130509001, where they came out with a complete retrofit kit with new wires/hoses/brackets, etc. that moves the pump from being attached to the drum to being attached to the frame of the washing machine. Only problem with this is that they had made other design changes to these model numbers around 12/24/2012, you can tell if the machine is of the newer design due to a 01 being added to the end of the model number. The retrofit kit that moves the pump to the frame can only be done to machines made after that date or have the 01 at the end of the model number. Originally I thought my machines serial number meant that the retrofit kit would not work on my machine, but now I am not so sure due to some confusion of the affected serial numbers.<br /><br />Regardless if my machine can take the retrofit kit, considering the acknowledged design flaws, and the multiple redesigns to attempt to correct this problem I approached Samsung that I was not comfortable that even if any of the possible repairs were done, old bracket/new bracket/retrofit, that it simply was delaying the inevitable failure of this part/assembly again. In my opinion this should be handled similar to how the Lemon Laws are done.<br />What I purchased had inherent design flaws with multiple attempts at redesign over a relativity short period of time. <br /><br />I asked to be escalated and after giving all the relevant information, I asked for my machine to be replaced with a newer model of similar trim line/features that (hopefully) did not have these design issues.<br />The answers were a simply, blunt, outside of warranty (remember this is only two years old and the first redesign of the bracket happened no more than 3 months after I bought it), replacement was not and option and that if I'd like they could transfer me to where I could buy an extended warranty.<br /><br />If this was a relatively unknown issue, or only affected a small percentage of customers, I would not be happy, but would feel that Samsung upheld their side and it was just my bad luck that it failed outside of the warranty period.<br />Due to the fact that this machine was sold with an inherent design flaw, that they not only had to address once, but had to go back and revisit again as their own Technical Bulletins show changes this as far as I am concerned as what I got was not a failure of a part that was just made bad that day or for a particular production run, or a part that is normal to wear down over the course of use, but for an inherent flaw in how it was designed in the first place. That even if made/assembled/and used perfectly, failure was guaranteed.<br /><br />I am currently waiting for a call back from a supervisor. If I get any kind of response other than out of warrenty, too bad I'll update but considering what I have seen so far I am not holding a lot of hope. If I can get no resolution from Samsung, then I will turn to whatever other avenues that are available to me. I'll probably start with the State Attourney general and if nothing else it has been suggested to me to simply file in small claims court. Like I said, if it weren't for the fact that this is a known design defect (not manufacturing defect), I would just simply curse my luck and move on.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
The Samsung WA400PJHD[WR] is part of the Washing machines test program at Consumer Reports. The Samsung WA400PJHD[WR] Washing machines features and specs include Energy star, Stainless-steel tub, Auto bleach dispenser, Auto temp. control. In our lab tests, Washing machines models like the Samsung WA400PJHD[WR] are reviewed on Vibration, Noise, Overall score, Washing performance, Water efficiency, Capacity, Gentleness, Cycle time (min.), Energy efficiency. Consumer Reports subscribers share reviews of the Samsung WA400PJHD[WR] based on personal experience. The user reviews of the Samsung WA400PJHD[WR] include star ratings, pros, cons, best uses, and a bottom line review to help guide your purchasing decision of the Samsung WA400PJHD[WR].
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