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Car insurance

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What's behind our car insurance Ratings?

The Consumer Reports National Research Center comprises highly trained social scientists, including 9 Ph.D.s, using state-of-the-art techniques to survey more than 1 million consumers each year about products, services, health care and consumer issues.
We look for:
  • Reader score
    A score of 100 means all respondents were completely satisfied; 80 would mean very satisfied, on average; 60, fairly well satisfied; 40, somewhat dissatisfied.
  • Promptness of response
    Rating of insurer's promptness.
  • Claims problems
    Based on percentage of respondents with problems.
  • Dollar damage estimates
    Rating of insurer's damage estimate.
  • Satisfaction with premiums
    Rating of satisfaction with premium paid.

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Only 14 percent of 4,500 ConsumerReports.org subscribers who compared car insurance premiums found that they would save money by switching insurers. That doesn't mean shopping is a waste of time. But it's only one way to save on auto premiums, which these days are buffeted by a slew of variables. If you're looking for information about car insurance, Consumer Reports is your best resource. Consumer Reports’ car insurance reviews will give you honest buying advice that you can trust. Use our car insurance buying guide to discover which features are most important to consider. We also provide unbiased Ratings and car insurance reviews to help you choose the best car insurance for your needs.

Car insurance buying guide

Car insurance buying guide

Those quirky characters in auto-insurance TV ads might give you more laughs than actual savings, according to a 2009 survey by the Consumer Reports National Research Center. Only 14 percent of 4,500 ConsumerReports.org subscribers who compared premiums found that they would save money by switching insurers. See our Insurance Center for ways to save money on other types of insurance.

That doesn't mean shopping is a waste of time. But it's only one way to save on auto premiums, which these days are buffeted by a slew of variables, such as:

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