Security of your information

The personal information you provide to join, including your credit-card number, is protected by encryption, so it cannot be read as it is transmitted over the Internet. The encrypted data are transmitted using a secure socket layer (SSL) connection (a Netscape browser standard, adopted by Microsoft for their Internet Explorer and by some other browsers).

Look for one or more of these "secure connection" indicators on your browser:

  • A security alert window tells you that you are about to use a secure connection. Some browsers let you choose whether to display this window.
  • An SSL icon shows when you're in a secure connection:
    • A symbol of an open padlock changes to a closed padlock when you're in a secure connection.
    • A symbol of a "broken key" icon is replaced by an unbroken key.
    • A blue line runs across the top of the content window.
  • The web site's address changes to one that begins with "https" (check for the "s").

The encrypted data go to a secure site, where your information is stored on a private computer that is not directly accessible via the Internet. At the secure site, your credit-card number is validated and your membership information is kept in restricted-access files. More information about our policies for protecting your personal data can be found in the Privacy Policy.


Keep your password secret and don't forget it!!

When you log on, you'll be asked to enter your password to protect the security of your subscription to If you want to change your password or other subscriber information, you'll be asked to answer the security check question. You can change your password and your security check question at any time through Subscription help.

Consumers Union is an expert, independent, nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves. To maintain its independence and impartiality, CU accepts no outside advertising and no free samples and employs several hundred mystery shoppers and technical experts to buy and test the products it evaluates.
Learn more.