Several major online threats—spam, spyware, and virus infections—have declined significantly over the past few years, our
new State of the Net survey has found.
But online threats are still of great concern, according to our research and national survey of 2,071 online households conducted
this past spring by the Consumer Reports National Research Center. Consider these findings:
- The odds of becoming a cybervictim have dropped to 1 in 6, from 1 in 4 last year. Still, American consumers lost almost $8.5
billion and replaced about 2.1 million computers because of viruses, spyware, and e-mail scams over the two years the survey
covered, we estimate.
- Phishing—sending authentic-looking but fraudulent e-mail designed to steal sensitive personal information—is still a serious
concern. About 6.5 million consumers, or roughly 1 in 13 online households, gave such scammers personal information over the
past two years. Fourteen percent of them lost money.
- There’s still plenty of spam out there. One of the newest types, cell-phone spam, is a minor nuisance to most online homes,
our survey found. Still, 1.2 million people nationwide received more than 25 such messages each during a recent six-month
period, we estimate.
- Government is one of the biggest culprits compromising consumers’ security. Our investigation found that recent lapses by
federal, state, and local government have resulted in the loss or exposure of at least 44 million consumer records containing
sensitive personal information. (See ID leaks.)
- Many consumers continue with risky online behaviors, including failing to maintain security software on their PCs. Our new
tests of free and commercial security software found most products to be very good, though some suites offered less-thorough
protection. Suites and stand-alone software that claim to flag phishing sites varied in effectiveness.