E-book readers

(14 of 15 customers found this review helpful)

Comment:

I owned this product for just under a month and for the first week, it performed adequately. One week after receiving it, an automatic software update disabled the WIFI connectivity of the device and BN NOOK tech support was both overmatched and unable to remedy the problem, which rendered the device no better than an expensive, ineffective paper weight. The device was simply unable to connect to the internet, which makes it useless as you must connect to BN to purchase a book. Because the software update had killed the NOOK, I was able to convince BN Customer Service to allow a return outside of the 14-day window. That event set off the two month ordeal, dealing with BN Customer Service (if you can call it that), of trying to receive my refund. I was instructed that it would take 1-2 billing cycles to receive my credit... its been > 2 months and no refund. In addition to the NOOK Simple Touch being a piece of junk in 'long-term' use, I may never see my refund for this useless pile of plastic and circuits.<br /><br />Finally, after doing some research, the long-term reliability of this device seems to be questionable based on overwhelming online responses of dissatisfied customers (not to mention the appalling customer service issues). I would like to ask the Editorial Board of Consumer Reports to initiate a long-term test of the E-Reader devices listed on their website. I purchased the NOOK Simple Touch over a competing device largely based on the CR recommendation and it is apparent that the methodologies used were flawed in that they did not allow time for the NOOK Simple Touch tested to implode.

How long have you owned it:

A month or less

Bottom Line

No, I would not recommend this to a friend.

(3 of 3 customers found this review helpful)

Comment:

We use this mostly for pleasure reading when traveling and running errands. I'm a mom with young readers to entertain. It's great to have so many classics available at all times, especially since most of them were free or close to it. We can keep up on our favorite series, too, and flip between books checking for clues and details without bringing a whole boatload of heavy books along. A primary drawback is that even with the Wi-Fi, loading non BN books will require a PC.

How long have you owned it:

One-to-three months

Bottom Line

Yes, I would recommend this to a friend.

(8 of 8 customers found this review helpful)

Comment:

I purchased the Nook as well as the Kindle Fire and Kindle Touch to try them all. I specifically asked at B&N if library books could be downloaded wirelessly and was told they COULD. Well, they CAN'T. The Nook must be connected to a computer to download a library book. This is also not mentioned in Consumer Report's review. That was a dealbreaker for me and the Nook was returned to the store.

How long have you owned it:

A month or less

Bottom Line

No, I would not recommend this to a friend.