- In this report
- Introduction
- Action plan
- Action library
- Action communication
ELECTRONICS FORUMS  Get real-world advice from others about choosing a new TV, digital camera, computer or cell phone. |
December 2005
Having trouble with your personal computer?
ConsumerReports.org offers this special guide to help you solve one of the biggest headaches of high-tech life: when you've got a problem PC. Of the estimated 60.2 million PCs sold in 2005, an estimated 4,816,773 (8 percent) of desktop users had serious problems in first month; of which 1,806,290 (3 percent of total) were totally inoperable. For laptop users, 4,214,676 (7 percent) had serious problems within first month; of which 1,204,193 (2 percent of total) were totally inoperable. Unfortunately, once a computer manufacturer has your money, the problem PC it sold you is your problem. Manufacturers seldom send repair technicians out on house calls to fix defective equipment--the first service call alone can plunge that sale into red ink--and they're loathe to replace a broken machine with a new one that works. But you don't have to put up with "tough-luck" customer care. Our guide gives you the advice, strategy, information, and tools you need to get the value you've paid for:
------------------------------------------------------------------------------------------------------ What did you find most helpful about this guide? What would you like to see improved? Your feedback will help us serve consumers better, so please drop us a note at problempc@cro.consumer.org. ------------------------------------------------------------------------------------------------------ |
