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[YOUR STREET ADDRESS]
[YOUR STREET ADDRESS]
[YOUR CITY/STATE/ZIP]
[YOUR PHONE NUMBER]
[TODAY’S DATE]

Sony Electronics, Inc.
Customer Service
16450 W. Bernardo Dr.
San Diego, CA 92127

Dear Sir or Madam:

This is to notify you that I am rejecting (in accordance with my rights under the Uniform Commercial Code) the defective goods described below. As remedy, I am willing to accept a complete cash refund or a new replacement model that functions and performs according to the terms of the original sales contract.

Here is the problem:

On [DATE], I purchased a [BRAND, MODEL, AND TYPE COMPUTER] Serial Number [SERIAL NUMBER] from [NAME OF RETAIL STORE OR ONLINE SELLER] located in [CITY AND STATE]. I paid [PURCHASE PRICE]. Copies of the sales invoice and receipt are attached.

Approximately [HOW LONG] after setting up the computer according to manufacturer instructions, I noticed the following defects:

As soon as I became aware of these problems, I reported them to your technical-support representative [FIRST AND LAST NAME AND TITLE, IF AVAILABLE] (who helped diagnose the defects) and your retail agent [FIRST AND LAST NAME AND TITLE, IF AVAILABLE] (who personally observed the described defects). Neither was able to make the computer conform to the agreed-upon terms of sale.

Clearly, this merchandise is not what you and your sales agent agreed to deliver, and I am thus rejecting it by immediately returning it to your sales agent for refund or even-exchange.

Sincerely,

[YOUR SIGNATURE]
[YOUR NAME]

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[YOUR STREET ADDRESS]
[YOUR STREET ADDRESS]
[YOUR CITY/STATE/ZIP]
[YOUR PHONE NUMBER]
[TODAY’S DATE]

Sony Electronics, Inc.
Customer Service
One Sony Drive
Park Ridge, NJ 07656

Dear Sir/Madam,

On [DATE] , I purchased a [BRAND, MODEL, AND TYPE COMPUTER] Serial Number [SERIAL NUMBER] from [NAME OF RETAIL STORE OR ONLINE SELLER] located in [CITY AND STATE] . I paid [PURCHASE PRICE] . Copies of the sales invoice and receipt are attached.

Approximately [HOW LONG] after setting up the computer according to manufacturer instructions, I noticed the following defects:

As soon as I became aware of these problems, I reported them to your technical-support representative [FIRST AND LAST NAME AND TITLE, IF AVAILABLE] , who helped diagnose the defects. Tech support was unable to correct the problem, and at their request I have returned the computer to your service center for repair.

[IF YOUR RESEARCH IN ACTION ALERT, ACTION LIBRARY, OR ELSEWHERE HAS TURNED UP OTHER RELEVANT INFORMATION, THIS IS A GOOD PLACE TO ADD IT WITHOUT DISRUPTING THE FLOW OF THIS LETTER. BEGIN YOUR ADDITION WITH SOMETHING LIKE, "FURTHERMORE, I HAVE LEARNED…" OR "FURTHER, I UNDERSTAND THAT…." IF YOU HAVE NOTHING TO ADD, DELETE THIS PROMPT.]

I purchased this computer based on your company’s reputation for producing quality merchandise and never expected to encounter such problems as I’ve described above, which have caused me considerable inconvenience.

However, I am willing to give your company an opportunity to resolve this. I trust that the repairs recommended by your technical-support department and carried out by your service center will eliminate these defects once and for all and will promptly deliver to me a fully functioning computer that conforms to the terms of sale.

If this does not resolve the problem, I will, of course, be in further contact with you.

Thank you for your time and attention to this matter.

Sincerely,

[YOUR SIGNATURE]
[YOUR NAME]

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[YOUR STREET ADDRESS]
[YOUR STREET ADDRESS]
[YOUR CITY/STATE/ZIP]
[YOUR PHONE NUMBER]
[TODAY’S DATE]

Sony Electronics, Inc.
Customer Service
One Sony Drive
Park Ridge, NJ 07656

Dear Sir/Madam,

This is to request your intervention to resolve a continuing problem with a computer produced by your company.

I’ve written to you previously about this computer, and a copy of that letter is attached for your reference. As I explained, your technical-support department was unable to correct the problem and requested that I return the computer to your service center for repairs, which I did, trusting that your personnel would restore the computer to proper condition.

Since then, however, I have continued to experience problems with the computer, including the following:

[IF YOUR RESEARCH IN ACTION ALERT, ACTION LIBRARY, OR ELSEWHERE HAS TURNED UP OTHER RELEVANT INFORMATION—WHICH WAS NOT MENTIONED IN YOUR PREVIOUS LETTER—THIS IS A GOOD PLACE TO ADD IT WITHOUT DISRUPTING THE FLOW OF THIS LETTER. BEGIN YOUR ADDITION WITH SOMETHING LIKE, "FURTHERMORE, I HAVE LEARNED…" OR "FURTHER, I UNDERSTAND THAT.…" IF YOU HAVE NOTHING TO ADD, DELETE THIS PROMPT.]

I have been extremely patient about the continuing inconvenience and frustration caused by this problem, and I have worked very cooperatively with your tech-support department, service center, and repair people. I’m sure that the internal log you have on my case confirms what my own detailed records and documentation show: that this has been a long and trying affair.

Fair business practices and true customer service dictate that at some point the treadmill of ineffective repairs must stop and a genuine remedy must be provided. That time is now.

This is to request either a full refund or replacement of the defective computer with a new equivalent model that functions fully and according to the terms of the original sales contract.

I look forward to hearing from your office by [DATE TWO WEEKS FROM THE DATE OF THIS LETTER] so that we may bring this case to a satisfactory conclusion.

Thank you for your prompt attention to this matter.

Sincerely,

[YOUR SIGNATURE]
[YOUR NAME]

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[YOUR STREET ADDRESS]
[YOUR STREET ADDRESS]
[YOUR CITY/STATE/ZIP]
[YOUR PHONE NUMBER]
[TODAY’S DATE]

Sony Electronics, Inc.
Customer Service
One Sony Drive
Park Ridge, NJ 07656

Dear Sir/Madam,

I have spent [NUMBER] months attempting to amicably resolve a problem with your company, including writing to you twice (please see attached letters for your reference), patiently talking with your technical-support and customer-service departments in numerous phone calls, and cooperatively working with your service center.

Unfortunately, the problem has still not been satisfactorily resolved.

[IF YOUR RESEARCH IN ACTION ALERT, ACTION LIBRARY, OR ELSEWHERE HAS TURNED UP OTHER RELEVANT INFORMATION—WHICH WAS NOT MENTIONED IN YOUR PREVIOUS LETTERS—THIS IS A GOOD PLACE TO ADD IT WITHOUT DISRUPTING THE FLOW OF THIS LETTER. BEGIN YOUR ADDITION WITH SOMETHING LIKE, "FURTHERMORE, I HAVE LEARNED…" OR "FURTHER, I UNDERSTAND THAT.…" IF YOU HAVE NOTHING TO ADD, DELETE THIS PROMPT.]

This is to make a final request for either a full refund or replacement of the defective computer with a new equivalent model that functions fully and according to the terms of the original sales contract.

I look forward to hearing from your office no later than [DATE TWO WEEKS FROM THE DATE OF THIS LETTER] so that we may conclude this matter without the need for further action.

Sincerely,

[YOUR SIGNATURE]
[YOUR NAME]

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