Electronics stores

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What's behind our electronics store Ratings?

The Consumer Reports National Research Center comprises highly trained social scientists, including 9 Ph.D.s, using state-of-the-art techniques to survey more than 1 million consumers each year about products, services, health care and consumer issues.
We look for:
  • Reader score
    Overall satisfaction.
  • Product quality
    Quality of purchased product.
  • Customer service
    Reflects online or phone support for websites and in-store sales help for walk-in stores.
  • Price paid
    Price paid for purchased product.
  • Selection
    Selection of brands or models available from retailer.
  • Buying ease
    A lack of problems using retailers website for online purchases; fewer problems such as sale items being unavailable, long checkout lines and crowded displays for in-store purchases.
  • Checkout ease
    Ease of checkout process.


Follow Consumer Reports

If you're looking for information about electronics stores, Consumer Reports is your best resource. Consumer Reports’ electronics store reviews will give you honest buying advice that you can trust. Use our electronics store buying guide to discover which features are most important to consider. We also provide unbiased Ratings and electronics store reviews to help you choose the best electronics store for your needs.

Electronics store buying guide

If you're buying anything from a tablet to a big-screen TV this holiday season, your best bet might be shopping online. In recent years, the Consumer Reports readers we've surveyed who shopped online were more satisfied overall than those who shopped at a walk-in store. In fact, websites as a whole outdid walk-in stores for quality, selection, and price in this year's poll, based on more than 42,000 electronics shopping experiences at 20 walk-in stores, 14 online retailers, independent stores, and websites.

Even so, you're likely to hit the mall for many electronics purchases if you're anything like the 27,000-plus consumers we surveyed. More than 60 percent of the electronics purchases in our survey were made at walk-in stores, and customers were very satisfied with the experience overall. In fact, the best scores scored as well as the top websites.

Use the following information to help you decide where to shop this season:

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