IN WITH THE NEW Waiter-service chains that opened or expanded in recent years earned high scores in our latest survey.
Eating out is no longer a treat; it’s a way of life. Americans spend half of every food dollar at restaurants, and most of
those dollars are going to waiter-service establishments like those we asked about in the latest
Consumer Reports National Research Center survey.
Results suggest that respondents were especially happy with meals at chains so newly expanded that we had never rated them
before. On average, they were “very satisfied”--the highest praise earned by any chain--with 14 of the 20 newcomers.
New names include: Red Hot & Blue, a blues-themed barbecue chain co-founded by a former governor of Tennessee; Bravo! Cucina
Italiana, home to faux Roman ruins; Texas Roadhouse, with Southwestern decor and country music; Bonefish Grill, a dark,
boisterous bistro; and The Capital Grille, a beef boutique with an expense-account clientele.
| CR Quick Take |
In our latest survey, 66,000 readers told us about 149,000 meals at 103 full-service restaurant chains. You’ll find good meals,
good deals, and more variety than ever. Some high points:
- Chains that have expanded in recent years won high spots in nearly every category of cuisine. Best overall: The Capital Grille.
See A visit to the top-rated Capital Grille (available to subscribers), for more on our readers’ favorite.
- You needn’t pay $40 or more to eat high on the hog. Seven chains offered high-rated meals for less than $20.
- Messy tables, spacey waiters, noise, and long waits can sour a meal. Five problems that can sour a meal (available to subscribers), reveals restaurants most likely to have problems.
- The chains are getting better at dishing out what you want. We’ll tell you how some make it easier to stick to your diet or
have it your way.
- Some chains also make it a breeze to order food to go, providing a separate entrance or parking spots for takeout customers.
- Of four chains known for their burgers, which has the best? See Taste-off: The battle of the burgers.
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The basic food groups
The
Ratings
(available to subscribers)
group restaurants mostly by the food they feature. Across the board, you’ll find three general price levels. At whitetablecloth
chains such as Morton’s and Ruth’s Chris, the bill is often $40 or more per person including drinks. Not surprisingly, readers
said those fancy establishments typically serve the best food, and they tended to earn top scores for service and ambience.
A notch less pricey are the casual-dinner houses, which usually offer the best bang for the buck. Readers said they found
especially good value--$15 to $19 for a very good meal--at seven casual-dinner chains: Claim Jumper, Romano’s Macaroni Grill,
Johnny Carino’s, Abuelo’s Mexican Food Embassy, Texas Roadhouse, Red Hot & Blue, and Famous Dave’s. White-tablecloth and
casual-dinner restaurants tend to be open for lunch and dinner, and most serve alcohol.
Least expensive are family restaurants, such as Denny’s, Shoney’s, and Friendly’s, which add breakfast to the menu but rarely
serve alcohol. Most readers paid less than $10 for dinner there. Service and aesthetics aren’t noteworthy, and the food is
unlikely to win awards. Even so, the fare at three of the 20 chains--Le Peep, the Original Pancake House, and Cracker Barrel--was
rated as better than most. Cracker Barrel and Bob Evans offered the best value.
How Today’s trends affect you
Just as these restaurants offer a cuisine and price tag for every taste, they’re increasingly selling a distinctive atmosphere.
Given the intense competition for your dollar, those little conceits are essential. After all, there are only so many ways
to grill chicken.
The result is more choice for you. Have you ever wanted to join a cattle drive? Try Saltgrass Steak House, with its rough-hewn
timbers, big stone fireplace, tin ceiling, and Western memorabilia. Fancy the veldt? The marketing mavens behind the Elephant
Bar Restaurant want you to go on safari. At Maggiano’s Little Italy, you can journey back in time to a pre-World War II supper
club. Smokey Bones dangles a more modern lure: television sets. There are about 30 throughout the dining room, and customers
at each table can tune to the audio of the program of their choice--or mute the sound.
The chains also differentiate themselves by romanticizing the ingredients they use. Carrabba’s boasts of its “rope grown”
mussels from off Prince Edward Island, Canada (the mollusks don’t touch the sea floor, so they’re claimed to be clean). The
Old Spaghetti Factory points out that its hormone- and antibiotic-free beef comes from Piedmontese cattle of Italian descent,
raised as vegetarians.
The restaurant business is changing in other ways that can enhance, as they say, your dining pleasure:
The focus is on new cuisines. Celebrity chefs and TV cooking shows are tempting diners to try regional, ethnic, and international foods and seasonings,
says Richard Martin, executive editor of Nation’s Restaurant News, a leading trade publication. The Ratings include our broadest
mix of cuisines to date, with chains specializing in not just barbecue, but Memphis-style barbecue (Red Hot & Blue); not just
Italian, but country Southern Italian (Johnny Carino’s). Other chains feature Cajun and Creole (Pappadeaux Seafood Kitchen,
Copeland’s of New Orleans) or Caribbean (Bahama Breeze). The Melting Pot serves nothing but fondues.
Menus are largely the same from one restaurant in a chain to another, but you may find slight variations from one region to
another.
Takeout has taken off. Despite the attempts to create a mood, today’s headline dining trend is takeout. More than 90 percent of waiter-service restaurants
will prepare food to go, according to the National Restaurant Association, a trade group. Many chains are making it easier
for takeout patrons by accepting online orders (and orders phoned, faxed, or e-mailed). Some also offer local delivery and
curbside pickup. Pickup can account for an estimated 10 percent of sales at full-service restaurants, says Hudson Riehle,
the association’s senior vice president of research.
The most convenient chains have created separate entrances or parking spaces for pickup customers and have spotters who watch
for your car so that they can deliver your order as soon as you pull up. For the best chains for takeout customers, see
Quick Picks
(available to subscribers)
.
Kids are welcome. That’s always been true at the family chains, where food is often served on indestructible tableware in a very informal setting.
If your 6-year-old pitched a tantrum or knocked over a glass of water, few patrons would blink. Family chains also tend to
have menus for children (as well as seniors) and are open long hours. In a few chains, like Denny’s, most of the restaurants
never close.
Some casual-dinner restaurants are using similar incentives to court parents. A few go even further. Red Robin, for instance,
hands out crayons, balloons, and a souvenir cup, and it has a video-game room. The tactics seem to be working: Six chains
where readers with kids said that they all had a great time were the casual-dinner type. (See
Quick Picks, available to
.)
More restaurants take reservations. Some of the busier chains, and not just the high-end ones, accept reservations online or by phone. They include Maggiano’s
Little Italy and Buca di Beppo. A few others, such as Outback Steakhouse, Carrabba’s, and Texas Roadhouse, have “call ahead”
seating, which lets you cut ahead in line to shorten your wait for a table. If you can’t wait at all, try a family restaurant.
Only 10 percent of readers, on average, waited for a table more than 10 minutes at family restaurants, vs. 23 percent at casual-dinner
restaurants.
It’s easier to find nutrition info. In the past, chains often balked at providing calories and such, citing an ever-changing menu and each chef’s slightly varied
approach to the same dish. Growing dietary concerns, however, have prompted many chains to reveal, on their Web site if not
at the restaurant, just how fattening (or good for you) their fare is. You’ll learn, for instance, that The Old Spaghetti
Factory’s Tuscan chicken sandwich, topped with tomatoes, eggplant, cheese, and pesto dressing, contains 67 grams of fat--about
the limit most people should eat in a day.
You can have it your way. Not only is nutritional data easier to find, but so are smarter eating options. Many chains will gladly change cooking methods
or omit ingredients, serving steamed instead of sautéed vegetables, baked potatoes instead of au gratin. They’ll skip the
mayo, hold the butter, avoid adding salt, and let you order, say, an appetizer-size portion as your entrée or share a single
menu item. Children’s menus often offer milk and vegetables in addition to soda and fries.
Low-calorie is a higher priority. In examining dozens of menus, our reporter found an array of low-calorie and low-fat, gluten- and dairy-free, and vegetarian
choices. Red Lobster has a “Lighthouse” menu, IHOP has “IHOP For Me.” Applebee’s helps people on Weight Watchers count points.
T.G.I. Friday’s lets Atkins dieters track net-carb intake.
Even chains with a reputation for catering to hearty appetites are making changes. Uno Chicago Grill now sells multigrain
pasta and flatbread pizza, the latter as an alternative to high-calorie deep-dish pies. Claim Jumper, known for huge servings,
offers a half-sandwich and soup or salad for lunch. At the Cheesecake Factory, a small child can receive a free plate of sliced
bananas and oranges.
That’s not to say that supersizing is over: Not all of these restaurants have seen the “light” when it comes to portion control.
Our survey respondents singled out the Cheesecake Factory, along with Claim Jumper, Maggiano’s Little Italy, and Buca di Beppo,
for serving too much food.
How to eat out for less
One clear way to save is to choose a family restaurant instead of a fancy one. Our respondents got a decent, albeit unspectacular,
meal at most family restaurants for less than $10. Those chains are particularly generous to children (usually under age 12)
and seniors (typically 60 and up), offering frequent discounts. Kids can eat for free at some chains, such as Denny’s, on
certain days and at certain times. Wherever you eat, following one or more of these tips could knock a substantial amount
off the price of a meal:
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Eat at off hours. By surfing the Web, we discovered that the Chart House has early evening discounts Sunday through Thursday
and that Hoss’s Steak & Sea House extends a 20 percent discount to seniors six days a week from 1:30 p.m. to 4 p.m.
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Eat at the bar. McCormick & Schmick’s, for example, has a $1.95 bar menu at some locations, and some Saltgrass Steak Houses
feature half-price appetizers at the bar on weekdays from 3 p.m. to 7 p.m.
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Order family-style and share or order off the lunch menu at dinner. Not every place lets you do this, but some do. Claim Jumper
lets seniors order from the lunch or children’s menu anytime.
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Visit your favorite chains’ Web sites. By signing up for e-mail alerts, you can learn about discounts, be entered in a drawing
for a free dinner or trip, or earn a free appetizer. At Red Lobster, you can receive a free dessert for filling out a survey.
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Don’t rely on coupons. Yes, you read that correctly. Some chains have cut back on coupon distribution, partly because of fraudulent
offers that appear as pop-up ads online or as spam e-mail promising free meals if you pass the message along to others. Don’t
fall for such come-ons; the chains won’t honor those coupons.