Readers report on their care
Our survey, part of the Consumer Reports 2001 Annual Questionnaire, asked subscribers about hospital experiences between January 2000 and April 2001. The 5,829 people who were hospitalized
for nonsurgical treatment reported less adequate care than did the 13,647 whose stay was for surgery. This is partially, but
not totally, explained by the fact that a good number of surgery patients did not have an overnight stay. The 1,204 respondents
who were in the hospital to have a baby had experiences similar to those of the surgical patients. Survey respondents who
didn't specify the type of care they received were excluded from this analysis. These results reflect the experiences of Consumer Reports subscribers, who may not be representative of the U.S. population.
| PERCENT WHO "STRONGLY AGREED" THAT... |
NONSURGICAL |
SURGICAL |
OBSTETRICS |
| Staff asked regularly about pain.
|
44%
|
58%
|
57% |
| Staff treated pain adequately.
|
51 |
68 |
67 |
| Nursing staff responded promptly to calls.
|
48 |
58 |
60 |
| They could speak to a doctor when they wanted.
|
27 |
38 |
35 |
| Staff were courteous and respectful.
|
66 |
74 |
70 |
| Staffing seemed adequate to meet their needs.
|
52 |
64 |
66 |
|