(38 of 38 customers found this review helpful)
Great when they work, expensive to fix
Canyon Between Sides
Frequency Of Repair
I've had Sleep Number beds for about 15 years. They're great when they work, however, like many others, I've had mechanical problems with mine. Most of my problems have centered around the pump. The pump not only adds air to the mattresses, it has a valve that keeps air from leaving the mattresses. If the pump doesn't work, the mattress may collapse and you end up sleeping directly on the hard foundation. A replacement pump for an out of warranty bed costs $500 and is warrantied for only one year.<br /><br />The dual chambered models have a canyon between the two mattresses. There's a very soft foam block included that's supposed to make that better, but it doesn't prevent rolling into the canyon and it's too soft to provide support. Some of the new models have mattresses that zip together to prevent rolling into the canyon but if the two sides have dramatically different settings, you may still wake up in the center of the bed. This problem makes cuddling in the center of the bed literally painful. The single chamber models, like my first one, don't have this problem. <br /><br />Their adjustable foundations are made by Leggett & Platt, and if you have problems with that, you have to deal with them, not Sleep Number.<br /><br />The warranty is heavily pro-rated, so the replacement parts become very expensive very fast. If replacement parts were reasonably priced, pro-rating wouldn't be much of an issue but they cost a small fortune. You should figure in these costs (particularly the cost of a replacement pump and/or remote control) into the total cost of ownership.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.