Sleep Number c2 Bed mattress

 
Approximate retail price:
$800
Summary: This queen-size adjustable-air mattress from Sleep Number measures 8 inches high and weighs 32.5 pounds. It has no grips for handling.
Dividing line
Community icon20 people have reviewed this model.
Type: Adjustable air
About - Sleep Number c2 Bed

The Sleep Number c2 Bed is part of the mattress test program at Consumer Reports. In our lab tests, mattress models like the c2 Bed are rated on multiple criteria, such as those listed below.


Side sleeping:
A measure of how well a mattress supports and maintains the horizontal alignment of the spine while you're lying on your side.

Back sleeping:
A measure of how well a mattress supports and maintains the spine's natural curve while you're lying on your back.

Durability:
Our analysis of how well a mattress maintains its original shape, height, firmness, and side/back sleeping support after 8 years of simulated use.
Features & Specs - Sleep Number c2 Bed
info Type Air bladder
info Dimensions (LxWxH) 80 x 61 x 8
info Latex foam No
info Gel-infused foam No
info Resists bounciness Yes
info Eases movement Yes
info Maintains warmth No
info Grips 0
More features and specs
User Reviews - Sleep Number c2 Bed
User Reviews
Already own it? Write a review
(6 of 8 customers found this review helpful)
 
1.0
Would love to rate it, but I can't even get it!
1/22/2016
Pros
Cons
Best Uses
Primary Bed
Comment:
My review has nothing to do with the actual mattress, per se. I will come back to complete my review after it has actually arrived. However, I do feel it necessary to rate the company experience thus far, as the buying process, as I believe, should be just as relevant to the product you are buying.<br /><br />My wife and I recently moved and decided to toss our old mattress prior to the move, the weekend after Christmas, 2015. As we planned, we would go and purchase a mattress a few days after we got settled into our new home (40 minutes from our old one). <br /><br />Over the time between tossing our old mattress and getting a new one, we decided we could use our Aero Bed (guest inflatable bed) for a week or two until we went and purchased a new bed. No biggie, or so we thought. <br /><br />Given the rather extensive research I had done over the fall of 2015 on which bed we wanted, we (my wife and I) settled on getting the Sleep Number c2 bed, as recommended here on CR and through some other reviews I had seen online. We purchased the bed on New Year's Day of this year.<br /><br />The surprise came in the store when we were told that, if we took the cheaper shipping option through UPS (about $90), we would not see the bed for 3-4 weeks. Surprised, we asked if getting it sent to us already assembled (higher fee) would get it to us any faster. As we learned in the store, that answer was No. So, we took the cheaper option and just agreed to have it shipped.<br /><br />To our surprise, the base we purchased from the store arrived five days later. The foam topper showed up a week later. Today, however, as we are starting the fourth week, I decided to call in on the store of purchase to just try to track the actual mattress to see where it is.<br /><br />I had no idea where this would take me! When I asked the store clerk to look it up on my order, he told me that, according to what he could see, it had been delivered. As I pointed out to him, the product that HAD been delivered, in spite of being labeled as the mattress, was actually my base! Of course, he directed me to a number I could call; detecting his inability to really grasp my problem, I decided to come home and check on the mattress with someone from the company.<br /><br />The lady I got on the other end of the phone had trouble understanding my problem, which was namely that I could see three boxes with UPS tracking numbers, and had indeed received three boxes from UPS. However, NONE OF THOSE BOXES INCLUDED MY MATTRESS! She proceeded to tell me that she was very good at her job (life note for free: people who have to SAY that they are good at their job...well...are not good at their job) and assured me that the mattress would be here in a day or two. <br /><br />But, I persisted, stating that she could not possibly assure me of this fact unless she was being told that the mattress was in transit via the data from the UPS tracking number. I finally stopped her when she said that the 18-digit tracking number that was assigned to my mattress had been done so by Sleep Number. Think about it: when have you EVER gone to the post office, UPS, or FedEx with a number that YOU assigned to the package. Exactly. Never. I asked for a manager.<br /><br />Finally, a lady came on who actually heard my concern: I see three packages on my order through the Sleep Number website, and all of those say Delivered on the UPS website when I click on the tracking number. However, I DO NOT YET HAVE MY MATTRESS!!! If I have ordered a mattress, doesn't it mean that I should see a tracking number there as well?<br /><br />As she explained (rather simply, actually), you won't see a tracking number on a package until the package has been generated and shipped. So, in short, my mattress has yet to leave the warehouse.<br /><br />I have no problem with this explanation, especially since the store did actually say that it may take up to four weeks for my mattress to come to my house. SN still has one week to meet their end of the bargain. However, after paying nearly $1500 for my entire set of Sleep Number products, it WOULD have been nice to hear this before I spent 54 minutes on the phone today (about 35 of that on hold), and to at least be able to see my ENTIRE order on the website of the company that I ordered this set from. Maybe I'm old fashioned, but if your company website is going to offer the ability to see and track what you ordered, then...well...it would be nice to actually SEE everything you ordered.<br /><br />More coming when the bed actually arrives (which had better be within the week!!!).
How long have you owned it:
A month or less
Bottom Line
No, I would not recommend this to a friend.
(2 of 2 customers found this review helpful)
 
4.0
Great adjustable mattress
1/5/2016
Pros
Adjustable
Comfortable
Good Support
Holds Shape
Soft Feel
Sturdy
Cons
Best Uses
Guest Bed
Primary Bed
Comment:
We have had this mattress for over 3 years and I like it more as time goes by. The best is that you can adjust the the firm or softness, when sleeping habits change. <br />Also if the pillow top wears out you can order a new one and zip it off to change.<br />Set-up is easy if you have a platform type bed. It arrives in a couple modest sized boxes and set-up is quite straight forward.
How long have you owned it:
More than six months
Bottom Line
Yes, I would recommend this to a friend.
(5 of 5 customers found this review helpful)
 
1.0
Terrible Choice
12/30/2015
Pros
Cons
Develops Cavity
Squeaks
Best Uses
Comment:
We bought this mattresses just under 4 years ago when moving to a new house. We decided to put our previous king sized mattresses in the guest bedroom. What a mistake this has been. The sides started to appear as if they were breaking down within a couple of months, although neither I nor my husband sat on the sides accept when getting in or out of the bed. The cavities on each side are very obvious even when fully inflated and the bed made up.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
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