(2 of 2 customers found this review helpful)
Virtually unusable after 3 years
Distributes Heat Evenly
Handle Stays Cool
Heavy / Bulky
Tough To Clean
It took some convincing, to get my wife to spend the money for this set, but the reviews were glowing. The results, though, were disappointing. We carefully followed the seasoning procedures, cleaning recommendations, and didn't machine-wash, use abrasive pads, or use metal spatulas. Still, after a year, 2 of the pans began to flake. The warranty folks said to send them in to them, and they'd check it out. After several weeks, they did replace the pans. Then, after another year, more pans began to flake. Just due to shipping costs, we didn't send them in right away. But once they became so badly flaked, that the non-stick was no longer helpful, we followed their new procedures, and took pictures of the 4 remaining pieces of cookware, and sent the pics to them. In a rapid response only 2 days later, they claimed we used extremely excessive heat and the warranty was voided. My guess is, they were getting too many warranty issues and needed to limit their losses. I feel it's necessary to caution buyers to read the negative reviews first. Most of the positive reviews reflect still-new product, while the truth comes out after a few years of gentle use.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.