In this report
Overview
What’s an 'implied' warranty?
Shopping for major appliances
Retailers’ return policies
March 2008
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Shopping for major appliances
  • Before you buy any major appliances, carefully check the store's return policy. Lowe's has a seven-day replacement policy for major appliances that have manufacturing defects. At Home Depot, you must report product defects or damage within 48 hours of delivery; after that, you have to deal with the retailer's Special Services department.

  • A recent survey of our readers found that they were as satisfied with big-box stores as they were with independent stores when buying major appliances. Read Best appliance stores to learn more about where you should shop for appliances.

  • Don't bother buying an extended warranty for major appliances.