(1 of 1 customers found this review helpful)
Poor Durability and Poor Dealer Service
Good size engine
High seat back
Delays getting parts
Poor manufacturer support
Poor quality parts
Unreliable dealer network
I bought this product and used it for just under a year. In the first month, the washout port broke off under normal usage. After 11 months of normal usage, the blade shaft assembly broke off. Finding a local dealer to service the mower was very difficult. All except one was backlogged for a least a month and several had no means to transport my mower to the dealer. All were independent dealers that generally give priority to customers that purchased from them. After waiting two weeks to have a dealer pick up my mower, then waited another week while the dealer let it sit in the lot before determining what needed to be done, and then 3 weeks waiting for my back ordered parts to be delivered, I received it back, partially fixed. In addition, the broken blade shaft assembly was deemed to be broken due to misuse, they claimed, because the blade was bent. The blade indeed did bend when the shaft broke and the unattached blade was hurled into the mower deck at full speed. I have only hit small sticks around the yard, which any durable mower would have no issue with. <br /><br />Unless you have a backup mower, given a six-week turnaround for maintenance, and a manufacturer that won't stand behind their product, don't buy this product. Seven weeks after my Ariens mower broke, during which I have resorted to push mowing my 3 acres of lawn several times, I am now happy to have a John Deere sitting in my shed.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.