Neuton can't keep its wheels on
In an effort to stay green at home I bought a Neuton battery powered lawnmower, model CE 6.3. It worked ok for 4 or 5 years (actually I found the mulching performance pretty mediocre), but then one day the rear right wheel just popped off of the axle. WHen I called Neuton for advice they said I should order a replacement wheel kit, so I dutifully did and received it yesterday. The kit consisted of the new wheel, two washers, a round axle clip, and a pin. I had to call for instructions, as I wasn't sure of the purpose of the pin. So the instructions are: place one washer on axle, then the wheel, then 2nd washer, then tap on a round axle clip using a 3/4 socket and a hammer. Then I'm supposed to see if I can pull off the wheel before using it. Well, I pulled off the wheel. After repeatedly trying the instructed procedure I called Neuton / DRPower's customer service. Their best advice was to somehow drill a hole in the axle and insert the metal clip, or have a shop do it. Rather than do that, I tried two thinner washers from ACE hardware and banged the axle clip on. This time the wheel seemed to stay on. I took out the mower in the yard, and less than 5 minutes later the new wheel popped off. So, a machine that retails for $400 can't keep its wheels on and I'm told to have a hole drilled in the axle. And the axle is barely long enough for the components to stay on as designed. My personal feeling is that if you can't design a lawnmower to keep its wheels on due to a cheap and poor design (but for an expensive, overpriced machine), then you shouldn't be selling lawnmowers.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.