Cell phones

New models fit changing lifestyles

Last reviewed: January 2010
January 2010 issue cover This article appeared in
January 2010 Consumer Reports Magazine.
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Illustration of what people are looking for out of their cell phones
Illustrations by Gary Sawyer

Cell phones are evolving to allow faster and better texting, Web surfing, GPS navigation, and social networking while keeping up with their day job—voice calling. Smart phones like the iPhone are leading the charge. Thanks to their computer-like operating systems, they can run all types of applications, from Twitter and Facebook to games, restaurant guides, shopping assistants, and more.

Conventional cell phones aren't gathering dust, though. Many of the newest models have large displays, keyboards, and Internet capabilities. Their e-mail and applications aren't as robust as a smart phone's, but they're less complicated. And there still are phones with fewer bells and whistles for users with more basic needs.

But a yen for advanced features was the main reason consumers bought a new phone, according to a recent survey of more than 13,500 online subscribers by the Consumer Reports National Research Center. That might explain why smart-phone sales have risen despite the recession and sales of conventional phones have declined, research firm Gartner says.

Whichever type you prefer, you'll find great choices in our Ratings (see cell phones and smart phones), and in our preview of new models. (See "New Smart Phones Seem Promising.") Also consider budget-friendly prepaid phones (all of which are available to subscribers).

Here's some news worth noting:

  • There's an explosion of smart phones powered by Google's Android operating system (OS), which offers advanced Google searching, the ability to drive large displays, and a growing body of apps. The T-Mobile G1 introduced in late 2008 was recently joined by the T-Mobile myTouch 3G, HTC Hero, Motorola Cliq and Droid, and Samsung Moment. More are coming.
  • Computer giants Dell and Microsoft are reportedly making smart phones. Dell is building AT&T's first Android phone, and Microsoft, which makes the Windows Mobile OS, is coming out with a smart phone based on its Zune music player.
  • The need for speed continues, fueled by the desire to download large files and stream video content to phones. Though the high-speed 3G data network is still maturing, the industry is already promoting an ultrahigh-speed network called 4G, which could take some time to materialize. (See "Faster Networks Are Coming, which is available to subscribers.")
  • Research into the possible risks of cell-phone radiation continues. A recent article in the Journal of Clinical Oncology, based on research involving about 38,000 people, found a slightly increased risk of head and neck cancer among longtime cell-phone users. But more evidence is needed to understand the link, if any, between phones and cancer. We'll keep tracking the research. If you want to minimize exposure, use a speaker phone or hands-free headset, hold the phone away from the head and body (especially when a call is connecting), and reduce usage, especially by children.