Sony's XBR4 Bravia LCD TV
Some may develop “picture anomalies”
Have you ever had a problem with a 46-inch Sony XBR4 or XBR5 Bravia LCD TV? If so, note that Sony has effectively extended the warranty on those sets, which were mainly sold in 2007, to cover the replacement of the LCD panel through October, 2012.
Sony acknowledges that some of these sets may develop “picture anomalies” on the screen related to the LCD panel, and it will replace the LCD panel on affected sets. Also, Sony says it may reimburse parts and labor costs for those who had paid to repair the LCD panel. To receive reimbursement, you have to fill out a claim form, which must be postmarked by June 30, 2010.
Though the company doesn’t specify the issues, some owners had complained of a clouding issue (mura) on some earlier XBR models. Sony says that it will try to repair affected sets via its service network within 30 days of contact. You can call Sony at (888) 649-7669 for diagnosis, warranty service, or if you are not provided a repair within 30 days.
For more information about the extended warranties on XBR4 and XBR5 sets, visit Sony’s customer support website.
Let us know if you've had an issue with one of these sets, and how satisfied you are with how the repair or reimbursement was handled.
—James K. Willcox
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