|

Sony extends warranty on 46-inch XBR4 and XBR5 Bravia LCD TVs

Consumer Reports News: March 01, 2010 02:14 PM

Find Ratings blob logo

Sony's XBR4 Bravia LCD TV
Some may develop “picture anomalies”
Have you ever had a problem with a 46-inch Sony XBR4 or XBR5 Bravia LCD TV? If so, note that Sony has effectively extended the warranty on those sets, which were mainly sold in 2007, to cover the replacement of the LCD panel through October, 2012.

Sony acknowledges that some of these sets may develop “picture anomalies” on the screen related to the LCD panel, and it will replace the LCD panel on affected sets. Also, Sony says it may reimburse parts and labor costs for those who had paid to repair the LCD panel. To receive reimbursement, you have to fill out a claim form, which must be postmarked by June 30, 2010.

Though the company doesn’t specify the issues, some owners had complained of a clouding issue (mura) on some earlier XBR models. Sony says that it will try to repair affected sets via its service network within 30 days of contact. You can call Sony at (888) 649-7669 for diagnosis, warranty service, or if you are not provided a repair within 30 days.

For more information about the extended warranties on XBR4 and XBR5 sets, visit Sony’s customer support website

Let us know if you've had an issue with one of these sets, and how satisfied you are with how the repair or reimbursement was handled.

James K. Willcox

Next Steps

All TV Ratings

Subscribers can view and compare all TV Ratings.

Recommended TVs

Look at the ones that we chose as the best of the best.

   

Find Ratings blob logo

TVs Ratings

View and compare all TVs ratings.

E-mail Newsletters

FREE e-mail Newsletters! Choose from cars, safety, health, and more!
Already signed-up?
Manage your newsletters here too.

Latest From Consumer Reports

SMART PHONE REVIEWS
Save up to $1,000 with the right cell phone plan Plus, our three tips to figure out how large a data plan you need.
Electronics
HOLIDAY GIFT IDEAS
Survey: Worst holiday gift to give isn't a pair of socks A few items, including booze, make for bad presents.
SMART WATCH REVIEWS
High-tech holiday gift: 4 best smart watches of 2014 Style and function put these wearable devices ahead of the pack.
CAR MAINTENANCE GUIDE
Holiday shopping: Low-cost gifts for car loversVideo These presents for gearheads won't break your budget.
PAPER TOWEL REVIEWS
6 ways to spiff up your house before the holidaysVideo Stock up on cleaning supplies and make room in the refrigerator.
COFFEEMAKER REVIEWS
Must-have kitchen gear and appliances for $100 or less Check out these standout blenders, mixers, coffeemakers, and more.

Connect

and safety with
subscribers and fans

Follow us on:

Cars

Cars New Car Price Report
Find out what the dealers don't want you to know! Get dealer pricing information on a new car with the New Car Price Report.

Order Your Report

Mobile

Mobile Get Ratings on the go and compare
while you shop

Learn more