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Consumer Reports' 2011 Annual Car Reliability Survey: Ford drops, Chrysler rises, Scion leads

Consumer Reports News: October 25, 2011 12:53 PM

In recent years Ford has been a model of American reliability, competing well against Japanese makes that have dominated for decades. But three of its new models are blemishing that record.

The new Ford Explorer, Fiesta, and Focus all had below-average reliability in their first year. As a result, Ford’s overall reliability rank among 28 major car makes slipped from the 10th to the 20th spot this year—the biggest drop for any major nameplate in Consumer Reports' 2011 Annual Auto Survey.

Ford’s drop can also be attributed to problems with new technologies: the new MyFord Touch infotainment system and the new automated-manual transmission used in the Fiesta and Focus. On the bright side, the Ford Fusion Hybrid sedan remained outstanding, and other Fusion versions were above average.

While Ford’s star has fallen, Chrysler’s has risen. Jeep has moved up seven spots to 13, becoming the most reliable domestic brand, and all its models for which Consumer Reports has sufficient data scored average in predicted reliability. Chrysler and Dodge moved up 12 and three spots in ranking, respectively.

Chrysler had better results with its new models, including the freshened Chrysler 200 (formerly Sebring) sedan and the redesigned Dodge Durango and Jeep Grand Cherokee SUVs. The Chrysler brand moved up in Consumer Reports survey, but its rank is based on just two models: the 200, which was well above average, and the freshened Town & Country minivan, which tanked. The remaining model, the 300, is too new for Consumer Reports to have sufficient data.

Reliability methodology
Findings are based on responses on 1.3 million vehicles owned or leased by subscribers to Consumer Reports or ConsumerReports.org. Conducted by Consumer Reports’ National Survey Research Center, the survey covers model years 2002 to 2011.

Consumer Reports’ expert team of statisticians and automotive engineers used the survey data to predict reliability of new 2012 models. Predicted reliability is Consumer Reports’ forecast of how well models currently on sale are likely to hold up. To calculate predicted-reliability ratings, CR averages the overall reliability scores (used car verdicts) for the most recent three model years, provided that the model remained unchanged in that period and also didn’t substantially change for 2012. If a model was new or redesigned in the past couple of years, one or two years’ data may be used, or if that’s all that’s available. On rare occasions, Consumer Reports makes predictions for a newly redesigned model, but only if previous versions had outstanding reliability.

Fortunes change for the Big Three
Even with Chrysler’s improvement, Detroit models still have reliability problems. Of the 97 domestic models and versions for which Consumer Reports has sufficient data, 62 (64 percent) rated average or better in CR’s new-car reliability ratings, leaving 35 as below average.

General Motors has stumbled after edging up last year. The Buick and Cadillac brands, in particular, appear to have taken a step backward; Chevrolet held steady and GMC dropped one spot. The new Buick Regal and Chevrolet Cruze were below par in reliability.

Asian brands roll on
Japanese brands continue to dominate Consumer Reports survey’s upper echelons and took the top nine spots. They were led by Scion, Lexus, Acura, Mazda, Honda, and Toyota. Of the 91 Japanese models for which Consumer Reports has sufficient data, 87 (96 percent) were rated average or better in predicted reliability; 24 Japanese models earned the highest rating.

The biggest improvement was from Mazda, which moved up eight spots from last year. All its models were rated above average. Scion remains the top brand in Consumer Reports’ survey, but only two models of its three, the xB and xD, had sufficient data to be included. Lexus, with 11 models included, rebounded seven places from last year.

Mixed results from Europe
European models continue to be a blend of reliable and not so reliable vehicles. Overall, European vehicles’ reliability is slightly below that of domestic models. Of the 58 European models for which Consumer Reports has sufficient data, 37 (64 percent) scored average or better in predicted reliability.

Among European brands, Volvo ranked the highest at 10th overall. It was helped by the redesigned S60, which was above average in its first year. Volkswagen was able to hold on to 16th place in the ranking; seven of its 11 models scored average or better.

Mercedes-Benz and BMW improved, but results were inconsistent for their various models. BMW’s redesigned X3 SUV did well, for example, but the redesigned 5 Series sedan was well below average. Mercedes’ compact GLK SUV improved, but its flagship S-Class luxury sedan fell to below average.

Reliability, recommendations, and further insights
Consumer Reports Annual Auto Survey Ratings are unrelated to vehicle road-test results, but are a key factor in determining whether or not Consumer Reports recommends a car. CR only recommends models that have performed well in tests conducted at its 327-acre Auto Test Center in Connecticut, and that have average or better predicted reliability based on its annual survey. In addition, vehicles must perform at least adequately in government or insurance-industry crash and rollover tests, if tested, in order to be Recommended by Consumer Reports.

Full reliability history charts and predicted-reliability ratings on hundreds of 2012 models, plus a list of what’s up and what’s down, best and worst models, and a comparison chart of brands can be found online in our Reliability special section, in the December issue of the magazine, and in the upcoming Consumer Reports Cars publication, Best & Worst New Cars for 2012, on sale November 15, 2011.

Consumer Reports

   

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