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Love or hate your cell phone service? Tell us.

New Consumer Reports project, Crowd Signal, gauges wireless service satisfaction

Published: August 05, 2014 09:00 AM

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How do you find the best cell phone service in your neighborhood? AT&T, Sprint, T-Mobile and Verizon Wireless all tout their excellent coverage areas and other wonderful service benefits on their respective websites. But what about customer complaints, cost, and service issues? For that you’d usually end up asking your friends and neighbors. Now, what if you could ask hundreds—or thousands—of "friends" at once, "How’s your wireless service?"

That’s the promise of Crowd Signal, a brand new project from Consumer Reports, which acts as a barometer of wireless carriers’ performance based on the perceptions of you, their customer.

Left to right: Crowd Signal home, questionaire and results pages as seen on a smart phone.

How it works

  • Visit the Crowd Signal website, CrowdSignal.org, on your smart phonetablet, or desktop computer.
  • Enter the ZIP code where you use your phone most of the time.
  • Enter your carrier.
  • Rank your satisfaction with your carrier in terms of coverage, data speeds, cost, and customer service.
  • Click on "See the results" to see how your score is added to the opinions from other customers of all four major wireless carriers in that area.
  • To rank another area—say at your office or when you're on vacation or a business trip—click on the Crowd Signal logo and start the survey all over.
  • Click "share" at the bottom of the Crowd Signal page to get others involved in ranking their service.
This chart averages the scores of everyone who has ranked carriers in the ZIP code.

Share and send feedback

The power of Crowd Signal is you, the consumer. And as more people use the newly launched tool, the richer the results will be. We'll help one another become wiser consumers and make the right choices among the wireless carriers.

Feel free to send us feedback about the project. We want to expand Crowd Signal with features and functions that fit your needs so we want to know from you what you like, don’t like, and want to see when it comes to ranking wireless service carriers.

—Paul Eng

   

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