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ConsumerReports.org® reports typically include user reviews from our subscribers. We take these user reviews seriously, monitor them closely, and make them a prominent part of our model pages to round out our test results and survey data with some of those unique insights and personal experiences. User reviews provide information about specific models, including breakage and other durability complaints that may not show up in our tests or brand-repair surveys. Even months of rigorous testing may not uncover flaws that may surface only after a year or more of everyday use. What's more, an unreliable model may be too new or too limited in sales to affect our survey results for the brand. Read more
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