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When contacting Customer Care, please be sure to provide detailed information about your account and problem so that we can best assist you.

Trying to find when Consumer Reports last reported on a product/service? View our 5-year index plus other helpful links.

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Frequently Asked Questions
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I don’t remember my username/password! What do I do?

If you don’t remember your username or password, don’t panic! You can retrieve your username here, and reset your password here. You’ll receive an e-mail from us during the retrieval/reset process, so if you don’t remember the e-mail associated with your account, or if you no longer have access to it, please call us at 1-800-333-0663. Our Customer Care agents are available Monday through Friday 8:00am - 8:00pm EST, and Saturday 9:30am - 6:00pm EST.

Note: We recently began converting eligible subscribers away from their chosen usernames. Instead, these subscribers can sign in with their e-mail address as their username. You’d know if you were converted, because you would have had to confirm the conversion during a recent login. You also would have received an e-mail from us documenting the conversion. (Disregard this Note if you joined us after November 2015 - your Username is already your e-mail address.)

 
Cancellations

We never want to lose you as a customer, but we know it happens: you need to end your service.

Digital

Digital subscribers can cancel their subscriptions. You will see a Cancel Subscription link at the bottom the section titled “Consumer Reports Digital”.

Magazine

Magazine subscribers can access their subscriptions. You will find the service option “Cancel My Subscription” in the list to the left of your account information.

 

 
Stop auto renewal

Digital

If you’d like to turn off your digital subscription automatic renewal terms, please access your account. If you click the Cancel Subscription link at the bottom the section titled “Consumer Reports Digital”, you will be given the option to keep your access only to the end of your paid term.

Magazine

If you’re a magazine subscriber, you can access your account. In the “Service Options” list on the left side of the page, you will see the option to “Change My Automatic Renewal Status”. Clicking this will allow you to turn off, or turn on, automatic renewal.

 

 
Is ConsumerReports.org Free for Magazine Subscribers?

Our magazine and our website are separate subscriptions. While your (other) favorite magazines may provide free access to their websites, they also probably accept advertising to subsidize that benefit. In order to maintain our independence, we refuse to accept advertising. We also recognize that not all of our magazine subscribers are necessarily interested in web access, and many web subscribers do not want to receive our magazine. A la carte pricing allows our customers to subscribe to what they want without having to pay for features they may not be interested in.

 
How to contact us

We’d love to hear from you! To make it easy for you we have a few different ways for you to contact us.

E-mail: To e-mail us, please use our e-mail webform.

Chat: To chat with us, you can visit the Customer Care section of our website. A chat invite will appear shortly.

Phone: Our phone number is 1-800-333-0663. You can speak to an agent Monday through Friday 8:00am - 8:00pm EST, and Saturday 9:30am - 6:00pm EST.

Postal mail: If you’d prefer to write us the old-fashioned way, our address is:

Consumer Reports
101 Truman Avenue
Yonkers, NY 10703

 
Review my account / update account information

Digital

Clicking the sign in/out button in the top left corner of our website will provide you with a link where you can manage your account. Once you sign in, you’ll see the terms of your subscription. You’ll also be able to do things like update your contact information, change your password, update your payment information and manage your communication preferences.

Magazine

If you’re a magazine subscriber, you can access your account by clicking the sign in/out button in the top right corner of our website, and then clicking the “Magazine Subscribers Access My Account Here” link. You may need to create an online account at this time. You can also access your account directly.

Once you’ve accessed your account, you’ll be able to do things like change your address, change your email address, buy a gift subscription, change your communication preferences, report a missing or damaged issue, and suspend your service. You’ll also be able to renew your subscription if your expiration date is in the near future.

 

 
Subscribe / renew your subscription

ConsumerReports.org

You can subscribe at ConsumerReports.org. We offer subscriptions that renew monthly or annually. Since your subscription automatically renews, you will not need to actively renew each month or year.

Print products (Consumer Reports magazine or On Health newsletter)

You can begin a subscription to Consumer Reports magazine or to On Health.

To renew your subscription to either of these publications, please access your account via your username and password or your account number, as directed. If your subscription is up for renewal, you will see the option to renew after signing in.

 
Missing or damaged issue

We know it happens sometimes - the new issue of Consumer Reports you’ve been waiting for all month finally arrives, and it looks like it’s been run over. Or it’s missing pages. Or maybe it just never arrives. Don’t worry, we can help!

After accessing your account, you will see a menu of Service Options (image below). Clicking “Report Damaged/Missing Issue” will allow you to choose the issue you missed, so we can get a replacement out to you.

 
Expiration / renewal date

Digital

To see your current term’s expiration date, access your account directly. Once you sign in, you’ll see the terms of your subscription, including your expire date and your rate.

 

Magazine

Magazine/newsletter subscribers will see their expiration date right on their mailing label. If you renewed recently and your renewal isn’t yet reflected on your label, you can access your account.

Once you’ve accessed your account, you’ll be able to do things like change your address, change your email address, buy a gift subscription, change your communication preferences, report a missing or damaged issue, and suspend your service. You’ll also be able to renew your subscription if your expiration date is in the near future.

 
When did you last test/report on a particular product/topic?

You’ll find a publication/update date on many of our articles, reports, and guides on ConsumerReports.org. However, these dates do not correspond to Consumer Reports magazine issue dates. For magazine publication dates, you’ll find a 12-month index in the back of most issues. You’ll also find a 5-year compilation of these indexes in the Customer Care section of ConsumerReports.org.

 
Find My Account Number

Magazine/newsletter subscribers have an account number that they may need to access and make changes to their account online. The image below will help you find your account number on your mailing label. If you don’t have any recent issues handy, please contact us - you should find our phone number and access to our email form at the top of this page.

 
Do I Have an Active Subscription?

Depending on what you subscribe to, there are different ways of determining the status of your subscription. ConsumerReports.org subscribers can access My Account to view summary of their subscription. Magazine/newsletter subscribers can do this as well, but they can also see their expiration date on their mailing label.

If you need help accessing My Account or have concerns about the status of your subscription, please contact an agent.

 
Why did I receive two of the same issue?

If you received duplicate copies of an issue, it’s possible that you have two active subscriptions with us. It’s also possible that we just printed your label twice by mistake. Comparing the account numbers on your mailing labels should solve the mystery: if the account numbers are the same, it was likely a one-off printing mistake. If the account numbers are different, you have two accounts.

We can combine your duplicate accounts into one, we just need you to notify us of the situation. You can report duplicate issues in My Account, or by contacting us via your preferred method.

 
How do I suggest an article/report?

You can use any of our contact methods to suggest a product to test or a subject to write about. We love getting suggestions, as well as hearing your experiences as a consumer. Everything we receive is reviewed and made available to our Editorial staff.

 
Did you receive my payment?

The best place to confirm your latest renewal payment is in My Account. If you don’t see your payment, you may want to double check whether we charged you or cashed your check. If you’ve been charged or your check has been cashed, please contact us so an agent can investigate further.

 
I'm suspicious of a renewal mailing I received. How can I tell if it is legitimate?

December 2016: Readers should be on guard against offers of new Consumer Reports subscriptions or renewals from companies that are not authorized to offer subscriptions on our behalf.  The ones we're aware of include Secured Publisher Mail Center (SPMC), Atlantic Publishers Group, LLC (APG), Pacific Magazine Billing (PMB), Publishers Distribution Services, and Publishers Billing Exchange, and there may be others, as well.

Consumer Reports is taking action to address this problem.  Meanwhile, how can you spot those unauthorized companies?  For starters, an unauthorized mailing may include subscription options for both new subscribers and renewals, or not specify the subscription's expiration date.

If you want to be sure that a subscription or renewal mailing came from us directly:

  • CR addresses your subscription status in its mailings by always providing your expiration date on our notices (and it will match the date on your magazine label).
  • CR renewal payments require you to make your check payable to Consumer Reports.
  • CR renewal orders are mailed to our Harlan, Iowa or Markham, Ontario addresses.
  • CR does not charge cancellation fees.