January 2008
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Individual coverage, more complaints
  INDIVIDUAL PLAN EMPLOYER PLAN
Overall complaints with coverage 71% 53%
Insurance covered most costs 55 81
Premium is too high 52 29
Postponed needed medical care because of costs 45 31
Deductible is too high 41 28
Does not adequately cover costs of doctor visits 26 16
Source: Consumer Reports National Research Center survey of nationally representative sample of
2,905 adults 18 to 64.
 
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