The American Family is part of the Homeowner insurance test program at Consumer Reports. In our lab tests, Homeowners insurance models like the American Family are rated on multiple criteria, such as those listed below.
Ease of reaching an agent: Ease of reaching the insurance agent to handle the claim.
Agent courtesy: Satisfaction with agent courtesy and professionalism.
Promptness of response: Promptness of the insurer's response and attentiveness in handling the claim.