Untitled
spacer
Log in or subscribe now.
ConsumerReports.org A to Z index
Site map		 Divider Line
Search
   
March 2006

Your turn: Tech-support headaches

Have you been so frustrated by tech support that you've taken matters into your own hands?

You contacted tech support because you were having trouble with your desktop or laptop. But the solutions they suggested either made matters worse, or just didn't sound right to you. So you fixed the problem yourself, or found help elsewhere. Sound familiar? If so, tell us about it for an upcoming story on tech support.

Please include your name and e-mail address or phone number so that a Consumer Reports reporter can contact you for additional information, if needed. We won't publish any part of your feedback without your advance permission. (Sorry, we're unable to reply to customer service questions here. For ways to contact Customer Relations, see Customer service.)


Did you contact tech support for a Mac or a PC?


Did you fix the problem yourself, or did you get help from a third party?


Why did you decide to go somewhere other than tech support?


Describe the problem you were having with your computer.


Describe the solution(s) tech support offered.


Describe the solution you (or a third party) implemented.


Name:

Phone number (and best times to call):

E-mail address:

Can we photograph you for the story?
 yes  no


   


 
• Expert product Ratings
• Interactive features
• Four-year archive
Privacy   |   Security   |   About us   |   Our mission   |   Press room   |   Site map   |   E-mail newsletters   |  
Copyright © 2000-2003 Consumers Union of U.S., Inc. No reproduction, in whole or in part, without written permission. This site best viewed by IE 5.0 or above and
Netscape 6.0.