Illustration of car features
Illustration: Elias Stein
More on Owner Satisfaction for Cars

A high overall owner satisfaction score—based on whether owners say they would buy the same car over again—is a good indication that a car does a lot right.

But you may give certain factors more weight than others. Maybe looks are especially important to you. Or perhaps you care about value above all else. It may be worth giving an extra-close look to cars that satisfy in ways that matter most to you.

Value

Jetta owners spoke of the “reasonable price" and a "fairly good number of features.” A G70 owner summed up many member comments by saying, “Great value for the money, with maximum safety and convenience features included.” But several 3 Series owners reported being unhappy with the price of their vehicle.

Most Satisfying
Compact Car
4 Volkswagen Jetta
Luxury Compact Car
5 Genesis G70
Sporty Car
4 Dodge Challenger
Compact SUV
4 Mitsubishi Outlander
Least Satisfying
Compact Car
1 Toyota C-HR
Luxury Compact Car
1 BMW 3 Series
Sporty Car
1 Porsche 718 Boxster/Cayman
Compact SUV
1 Jeep Compass

Comfort

Mazda3 owners told us their car was “comfortable and quiet” and “fun [and the] right size.” Legacy owners noted “the comfort [and] the room” of their cars. Many Bolt owners noted “the front-seat comfort could be improved” and “terrible front seats.”

Most Satisfying
Compact Car
4 Mazda3

Midsized/Large Car
5 Subaru Legacy

Compact SUV
4 Mitsubishi Outlander

Midsized Two-Row SUV
5 Nissan Murano

Three-Row SUV
5 Kia Telluride
Least Satisfying
Compact Hybrid/Electric Car
1 Chevrolet Bolt
Midsized/Large Car
2 Nissan Maxima
Compact SUV
1 Jeep Compass
Midsized Two-Row SUV
1 Jeep Wrangler
Three-Row SUV
3 Nissan Pathfinder

Driving

Blazer owners noted the “overall driving experience and handling” and one said, “when I need to accelerate rapidly  . . . [it] gets up and goes, without hesitation.” A Wrangler owner said the vehicle “wanders on the [highway] to the degree that it is fatiguing and requires almost constant corrections.”

Most Satisfying
Compact Car
5 Mini Cooper/Clubman

Midsized/Large Car
5 Chrysler 300

Compact SUV
4 Mazda CX-5

Midsized Two-Row SUV
5 Chevrolet Blazer

Three-Row SUV
5 Ford Expedition
Least Satisfying
Compact Car
1 Nissan Kicks
Midsized/Large Car
3 Honda Clarity
Compact SUV
1 Jeep Compass
Midsized Two-Row SUV
2 Jeep Wrangler
Three-Row SUV
3 Volkswagen Atlas

Cabin Storage

Model Y owners praised the storage. Conversely, a Q5 owner told us it “needs more storage space front and rear.” Another respondent elaborated further, noting that they would like more “storage around driver’s seat. More cup holders, storage compartments.”

Most Satisfying
Compact Car
4 Volkswagen Tiguan

Midsized/Large Car
4 Chrysler 300

Three-Row SUV
5 Toyota Sequoia

Luxury Compact SUV
5 Tesla Model Y

Luxury Three-Row SUV
5 Lincoln Navigator
Least Satisfying
Compact SUV
1 Jeep Compass
Midsized/Large Car
2 Chevrolet Malibu
Three-Row SUV
2 GMC Acadia
Luxury Compact SUV
1 Audi Q5
Three-Row SUV
2 Lexus GX

In-Car Electronics

Multiple Palisade owners praised the touch screen, with one saying that it’s “easy to learn display features.” QX50 owners lambasted the system, with one owner saying “the navigation system is so user UNFRIENDLY, I routinely navigate using Google Maps on my iPhone.”

Most Satisfying
Midsized/Large Car
4 Dodge Charger

Luxury Midsized/Large Car
5 Tesla Model S

Three-Row SUV
4 Hyundai Palisade

Luxury Compact SUV
5 Lincoln Corsair

Compact Pickup
4 Jeep Gladiator
Least Satisfying
Midsized/Large Car
1 Honda Clarity
Luxury Midsized/Large Car
1 Lexus LS
Three-Row SUV
1 Honda Pilot
Luxury Compact SUV
1 Infiniti QX50
Compact Pickup
1 Honda Ridgeline

Styling

Many owners of the CX-5 and CX-30 listed the styling or looks as the first attribute they liked about their SUVs, as did owners of the Telluride. One Bolt owner asked for a “better, more stylish design,” and another noted “it’s cute but not very sexy.”

Most Satisfying
Compact Hybrid/Electric Car
4 Honda Insight

Subcompact SUV
5 Mazda CX-30

Compact SUV
5 Mazda CX-5

Three-Row SUV
5 Kia Telluride

Luxury Three-Row SUV
5 Lincoln Navigator
Least Satisfying
Compact Hybrid/Electric Car
2 Chevrolet Bolt
Subcompact SUV
1 Ford EcoSport
Compact SUV
2 Mitsubishi Outlander
Three-Row SUV
2 Nissan Pathfinder
Luxury Three-Row SUV
3 Infiniti Qx60

Editor's Note: This article also appeared in the March 2021 issue of Consumer Reports magazine.