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This version of the Impala hadn't changed much since its introduction for the 2000 model year. It handles fairly well and provides very good acceleration. But it isn't particularly well-finished. In addition, the ride is unsettled, the interior is noisy, fit and finish are subpar and the seats are uncomfortable.
There are 7 recalls on this vehicle. Learn More.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

“This is the best driving, quick handling car out of GM with the exception of a Corvette. Too bad that there is not a current model available for replacement.”

Anonymous, TX (2004 Chevrolet Impala)

“Extremely good handling and good acceleration”

Anonymous, MA (2004 Chevrolet Impala)

“This car drives real well and is awesome in the snow! :)”

Anonymous, NY (2004 Chevrolet Impala)

“handles well on the road for long car trips. Pretty good in the Mountains as well as at the shore. Its got pep even at 12 years old..”

Anonymous, NJ (2004 Chevrolet Impala)

“The traction control harness was replaced. It (traction control) always seems to be having a problem. The car was riddled with problems when I got it: the lights failed completely one dark night due to the turn signal switch needing to be replaced; the small motors for the speed and fuel indicators failed and needed to be replaced on the dash circuit board; the pressure control fault is faulty in the transmission, causing a hard shift from stop to 1st. However, the ride is exceptional.”

Anonymous, SK (2004 Chevrolet Impala)


Includes seats, climate control, noise, and ride

What Owners Say

“for the size six people fit with no issues”

HAROLD S., FL (2004 Chevrolet Impala)


Anonymous, TX (2004 Chevrolet Impala)


Did you get what you wanted relative to the price you paid?


What Owners Say

“I bought it at a state auction with alleged state maintenance. The transmission fluid looked looked like original at 130,000mi. The ignition switch soon wore out for $951.00. Since the it has been ok.”

Anonymous, WA (2004 Chevrolet Impala)

“Good value with negitations,mfg rebates snd Gm card rrwards”

Anonymous, NJ (2004 Chevrolet Impala)

“There is always something going wrong with this car and every time I take it to get it fixed, the various mechanics always say - these Impalas are noted for that. Stay away from these cars”

Anonymous, NY (2004 Chevrolet Impala)

“Purchased used with 30000 miles on it. Have NEVER had a major repair.”

Anonymous, KS (2004 Chevrolet Impala)

“I love the Full Size , It has a full size trunk Large Back seat a 3.8L Supercharger. I have had some electrical problems that are annoying. Overhaul it is a good car for the money.”

WILLIAM C., GA (2004 Chevrolet Impala)


How it looks inside and out

What Owners Say

“Over good looks and style”

Anonymous, MA (2004 Chevrolet Impala)

Would you buy this car again?

2004 vehicles
Chevrolet Impala
Ford Crown Victoria
Ford Taurus
Lexus LS
Mercury Grand Marquis
Mercury Sable
Nissan Maxima
Toyota Avalon
Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
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