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This version of the Chevrolet Impala was competitive in its class, but there were better choices. While ride and handling are sound, they lag behind those of many competitors. On the other hand, the revised interior is comfortable and has logical controls. Still, wind noise is notable and the engine isn't particularly refined.
Alerts
There are 5 recalls on this vehicle. Learn More.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

“Car has great acceleration, but handling is just okay. Understeer when pushing it into corners.”

Anonymous, CA (2009 Chevrolet Impala)

“When we first looked at purchase of this vehicle, I was looking for the larger 3.9L engine. The salesperson said we should test drive the 3.5L and I was amazed at the power and responsiveness of this offering. After all the miles we've put on the Impala, the engine has had absolutely no issues and still has all the original power. I always use Mobil 1 oil.”

JESS J., NE (2009 Chevrolet Impala)

“comfortable ride, good acceleration”

EDWARD B., MI (2009 Chevrolet Impala)

“Turn radius is excellent- pick up on passing very good- Very comfortable ride, low maintenance,”

LOUIS S., TX (2009 Chevrolet Impala)

“Great especially on the highway. A slight hesitation is built in to the accelerator system (minor annoyance)”

ROY T., MA (2009 Chevrolet Impala)

“Handles well for family type car. Picks up a lot of road noise.”

H K., PA (2009 Chevrolet Impala)

Comfort

Includes seats, climate control, noise, and ride

What Owners Say

“Seats are not particularly comfortable. Car allows too much road noise on highway. Heat and a/c settings are on thing that slides up and down - every little bump causes you to slide it more than intended.”

Anonymous, CA (2009 Chevrolet Impala)

“road noise”

Anonymous, NY (2009 Chevrolet Impala)

“The driver seat is more comfortable than the passenger seats. The lumbar support doesn't seem to be quite right. The impala rides smoothly but has a lot of wind noise, especially on the highway”

LAURIE B., MA (2009 Chevrolet Impala)

“There is a lot of air noise coming through the driver door.”

Anonymous, OK (2009 Chevrolet Impala)

“Seats are very comfortable, plenty of support. Long drives do not cause positional fatigue like the Honda we previously owned.”

JESS J., NE (2009 Chevrolet Impala)

“Very comfortable seating. Lots of interior room. But this car had a lot of product recalls I constantly had to take back to the dealer for and a few Still haven't been fixed because it was out of warranty.”

SUZANNE W., TX (2009 Chevrolet Impala)

“Naught from company at good price. Hasgoodmechanical record. Not stylish but it runs good.”

Anonymous, PA (2009 Chevrolet Impala)

“Great acceleration and low noise.”

SHAWN S., GA (2009 Chevrolet Impala)

Value

Did you get what you wanted relative to the price you paid?

What Owners Say

“just like everything about this car. it handles so well and the gas mileage is great. get comments on how it rides and looks the room in the trunk is great”

KAREN S., WI (2009 Chevrolet Impala)

“Smooth ride, heavier vehicle, relatively quiet, comfortable seating for long periods of time. The front end sounds noisy but the dealership says all is well”

DENNIS F., CA (2009 Chevrolet Impala)

“I got this at 5k below blue book, it was a fantastic deal.”

SHAWN S., GA (2009 Chevrolet Impala)

“Drives well.”

BRUCE F., MN (2009 Chevrolet Impala)

“Naught from company not sure of retail price”

Anonymous, PA (2009 Chevrolet Impala)

“comfortable ride & seating, excellent fuel economy, tire pressure monitoring”

EDWARD B., MI (2009 Chevrolet Impala)

“average”

PAT F., OK (2009 Chevrolet Impala)

Styling

How it looks inside and out

What Owners Say

“the sleek look of it”

KAREN S., WI (2009 Chevrolet Impala)

“I have the leather seats and they are comfortable. The shifter s only marked on the dash not where you actually shift, this is inconvenient.”

KEITH K., NY (2009 Chevrolet Impala)

“The cupholder is in an awkward place for easy access.”

Anonymous, RI (2009 Chevrolet Impala)

Would you buy this car again?

2009 vehicles
Buick Lucerne
Cadillac DTS
Chevrolet Impala
Ford Taurus
Hyundai Azera
Lexus LS
Mercury Sable
Nissan Maxima
Pontiac G8
Toyota Avalon
Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
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