This edition of the Chevrolet Impala was way overdue for a redesign. Although it received a new powertrain for 2012, this car relies on a platform that dates back to 1988. The short list of good points begins and ends with its large trunk. The Impala lacks agility and too much noise makes it into the cabin. Interior fit and finish are low rent.
Alerts
There are 3 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2012 Chevrolet Impala has been recalled 3 times by NHTSA. View Recalls
Research Years *Redesign year
Worse Better
00*
01
02
03
04
05
06*
07
08
09
10
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12
13
14*
15
16
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19
Overall Reliability Verdict
NA
NA
NA
NA
NA
Potential Trouble Spots
Engine Major
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 420,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2019 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2012 Chevrolet Impala owners. The owner comments describe problems respondents experienced with this vehicle.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"Harness shorted out also depleting the battery which needed to be replaced"

Anonymous, NH (2012 Chevrolet Impala LT 3.6-L V6)

"intermittent ABS alarm condition..resulted in replacing wheel cable"

Wayne H., MA (2012 Chevrolet Impala LS 3.6-L V6)

"ABS system was erroneously activating and caused excessive brake ware and difficult driving"

Thomas L., OH (2012 Chevrolet Impala LS 3.6-L V6)

"A sensor went bad and my break would try and lock up from time to time"

Norm S., CA (2012 Chevrolet Impala LTZ 3.6-L V6)

"warped rotors"

Anonymous, MD (2012 Chevrolet Impala LTZ 3.6-L V6)

"Replaced all rotors due to pulsation"

Joel C., WV (2012 Chevrolet Impala LT 3.6-L V6)
Parking brake

"Parking brake needs adjusting regularly"

Anonymous, NJ (2012 Chevrolet Impala LTZ 3.6-L V6)
Premature brake wear

"THE BRAKE PADS WORE OUT, NORMAL WEAR AND TEAR AND REPLACED THE PADS PROBLEM SOLVED"

Bill S., TX (2012 Chevrolet Impala LT 3.6-L V6)

"Rear calipers needed to be replaced at 60000 miles"

Anonymous, IL (2012 Chevrolet Impala LS 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

"ball joints problems were found when ratating tires"

Anonymous, ON (2012 Chevrolet Impala LT 3.6-L V6)

"I think that having ball joint problems with a car only having about 34000 isn't acceptable quality for a car. And had I not had an extended warranty I would have been stuck paying for this repair"

Anonymous, WI (2012 Chevrolet Impala LTZ 3.6-L V6)

"Rear strut broke on driver side, causing damage to the tire. Replaced both struts"

Paul T., NY (2012 Chevrolet Impala LTZ 3.6-L V6)
Springs or torsion bars

"the rubber bushing went on the rear torsion bars"

Harvey L., SK (2012 Chevrolet Impala LT 3.6-L V6)

"While checking wheel bearing play, mechanic found one tie rod end had excessive play. Replaced both tie rod ends"

George B., MD (2012 Chevrolet Impala LTZ 3.6-L V6)
Electronic or air suspension

"Failure of electronic module (Yaw sensor). Replaced under warranty"

Anonymous, IL (2012 Chevrolet Impala LTZ 3.6-L V6)
Power steering pumps and hoses

"Had to replace entire power steering unit"

Anonymous, NJ (2012 Chevrolet Impala LTZ 3.6-L V6)
Wheel bearings

"Left front wheel bearing has excessive play. It was found at the dealer and verified by an independent mechanic"

George B., MD (2012 Chevrolet Impala LTZ 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

"Problems - Radio display on - no sound, no Bluetooth, no seatbelt/ignition key warning chimes, no turn signal 'click', no driver displays. Dealer replaced 'radio module'(?) to correct problem(s)"

Francis L., OH (2012 Chevrolet Impala LT 3.6-L V6)
Exterior lights (other than headlights)

"Third LED brake light"

John W., VA (2012 Chevrolet Impala LTZ 3.6-L V6)
Keyless entry

"Fob failure"

John D., TX (2012 Chevrolet Impala LT 3.6-L V6)
Tire pressure monitor

"INDICATOR LIGHT ON WRONG TIRE"

Anonymous, NY (2012 Chevrolet Impala LT 3.6-L V6)

"Not associated with the recall. The tire monitors have had to be re-calibrated three times in a year"

John D., TX (2012 Chevrolet Impala LT 3.6-L V6)
Headlights

"both low beam headlights burned out within 3 weeks"

Anonymous, ON (2012 Chevrolet Impala LT 3.6-L V6)
Remote engine starter

"System failed at 30000 miles"

Anonymous, CA (2012 Chevrolet Impala LTZ 3.6-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine knock or ping

"The engine would run extremely rough. Would likely stall. They said the injectors needed to be cleaned -- and it was NOT a warranty fix"

Crow T., OH (2012 Chevrolet Impala LS 3.6-L V6)

"Even though my car is rated E75, some regular gas we used on a resent trip did cause pinging going up hills"

Victor D., MN (2012 Chevrolet Impala LT 3.6-L V6)
Oil leaks

"Turned out to be a leaking OIl filter"

Anonymous, CO (2012 Chevrolet Impala LT 3.6-L V6)

"There was a leak on top of the engine. The same problem occurred twice"

Anonymous, MI (2012 Chevrolet Impala LT 3.6-L V6)

"Leaking oil seals requiring engine to be pulled and replaced"

Steve L., AZ (2012 Chevrolet Impala LT 3.6-L V6)

"Rear valve cover gasket leaked oil into the air intake tube and filter"

Victor D., MN (2012 Chevrolet Impala LT 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose interior trim or moldings

"The only problem is the latch on the center console lid has broken. This happened in very cold weather, -30 C. Not an unexpected problem here"

Anonymous, MB (2012 Chevrolet Impala LS 3.6-L V6)
Paint (fading, chalking, cracking, or peeling)

"Bumper cracked"

Anonymous, CO (2012 Chevrolet Impala LT 3.6-L V6)

"There are places in the paint on the roof of the car that look like there was bubbles in the paint. When I have waxed the car the paint is just not shiny, it (the wax) just does something to the paint. It is difficult to explain"

Anonymous, MO (2012 Chevrolet Impala LT 3.6-L V6)

"The paint is pealing on the rear bumper and two spots on the trunk"

Anonymous, MI (2012 Chevrolet Impala LT 3.6-L V6)

"Rust on lower passenger door panel. Rust was cleaned and door repainted. Rust returned. Rust on top of shock towers. Rust on both door striker plates"

Anonymous, IL (2012 Chevrolet Impala LTZ 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Traction control

"A sensor on the left front wheel went out"

Gary B., AZ (2012 Chevrolet Impala LTZ 3.6-L V6)

"I don't know what to say about it. It just started acting up again within the last week. Every once in a while when you start forward it makes a loud noise and hesitates before engaging to go forward. It has been repaired three times, but it always comes back. The dealer has never really identified the problem, but he makes it go away for awhile"

Nancy M., NY (2012 Chevrolet Impala Unsure 3.6-L V6)

"This is all part of the same problem. Please note: I have one car"

Nancy M., NY (2012 Chevrolet Impala Unsure 3.6-L V6)

"Message center indicated that stabilility control system needed service. Took 2 tries for garage to correct"

Anonymous, NH (2012 Chevrolet Impala LT 3.6-L V6)
Electrical failure

"problem with computer covered under warranty"

Anonymous, MI (2012 Chevrolet Impala LT 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

"worn sway bar bushings"

Greg S., KY (2012 Chevrolet Impala LT 3.6-L V6)

"Front passenger seat squeaks at every turn and bump in the road. We have taken the car to three different GM dealerships in the area six different times and it still Isn't fixed. They keep greasing the seat which works for a few weeks. It is basic"

Anonymous, OH (2012 Chevrolet Impala LT 3.6-L V6)

"very annoying bump sounds in back bumper, techs taking rides with me agree but they cannot find source, also they are hesitant to remove back bumper do to cost and time and are not sure if they will find the source. Info is in their files!"

Frank V., NJ (2012 Chevrolet Impala LS 3.6-L V6)

"Car is so noisey (sic) its hard to hold a conversation in normal tones"

Frank V., NJ (2012 Chevrolet Impala LS 3.6-L V6)

"At highway speeds, excessive wind, tire/road, and engine noise drown out the radio regardless of volume setting(s) and make normal conversation impossible. Chevy dealer says this is "normal" (?) for this model and year"

Anonymous, OH (2012 Chevrolet Impala LT 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

"One of the THREE "actuators" started clattering. The noise was loud, and independent of the ignition switch. I was irritated by the price to repair/replace ($150), but even more so, when my son's 2009 Impala had the same problem. Why would a part that sees so much action be fashioned of plastic?"

Susanne W., TX (2012 Chevrolet Impala Unsure 3.6-L V6)

"Had to replace vent motor"

Anonymous, TX (2012 Chevrolet Impala LTZ 3.6-L V6)
Blower (fan) motor

"The heater air only came out of the air conditioner vents. It wouldn't blow out of the defrost or the floor. Also my windshield wipers stopped working. The motor had to be replaced"

Marlene D., MI (2012 Chevrolet Impala LT 3.6-L V6)

"When set to defrost it would not blow on windshield, it would blow through the vents on the floor or through the vents in dash in my face"

Cindy R., NY (2012 Chevrolet Impala LT 3.6-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel gauge/sender

"Fuel gauge does not go to empty, car runs out of gas and gauge still at 1/8 - 1/4 of a tank. Had to replace sending unit"

Anonymous, MI (2012 Chevrolet Impala LT 3.6-L V6)
Fuel injection system

"Injector/computer problems"

Anonymous, TX (2012 Chevrolet Impala LT 3.6-L V6)
Fuel pump

"Wife was coming home, gauge said it had a quarter tank left, but it quit in middle of nowhere. After calling OnStar to haul in, they found out it was empty, while still registering fuel. Changed pump under warranty"

Richard M., LA (2012 Chevrolet Impala LT 3.6-L V6)
Fuel cap

"APPARENTLY THERE IS A PROBLEM WITH THE GAS CAP, WHEN THE WEATHER IS WARM, GAS TANK IS FULL THE CHECK ENGINE LIGHT WILL COME ON I HAD THIS TESTED AND WAS TOLD IT WAS A PRESSURE VALVE ISSUE, I TOOK THE GAS CAP OFF PUT IT BACK ON DROVE ABOUT 5 MILES AND THE CHECK ENGINE LIGHT WENT OFF. I PURCHASED A NEW GAS CAP BUT THE PROBLEM STILL EXIST AND I JUST LOOSEN THE CAP, REPLACE IT AND THE LIGHT GOES OFF"

Bill S., TX (2012 Chevrolet Impala LT 3.6-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"Car came from factory quart low on transmission fluid"

Anonymous, TX (2012 Chevrolet Impala LT 3.6-L V6)
Transmission computer

"Having problems with sensors on traction control"

Anonymous, MO (2012 Chevrolet Impala LT 3.6-L V6)
Transmission leaks

"Tubing to and from the transmission had a leak and had to be changed"

Anonymous, ON (2012 Chevrolet Impala LT 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Exhaust leaks

"I guess it was loose,, ?? they fix it free,at chev.dealer"

Earl W., AZ (2012 Chevrolet Impala LT 3.6-L V6)

"Car started sounding like log truck. Took 2 trips to dealer, they found cracked internal exhaust pipe, fixed under warranty"

Richard M., LA (2012 Chevrolet Impala LT 3.6-L V6)
Loose/rattling heat shield

"it always rattles when you back up"

Earl W., AZ (2012 Chevrolet Impala LT 3.6-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

"the engine went out and had to get a new one"

Steven B., AZ (2012 Chevrolet Impala LT 3.6-L V6)

"Dropped a valve in the engine while it was running. Band new engine put in under warranty"

Gary M., ON (2012 Chevrolet Impala LT 3.6-L V6)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

"At times the electronics flash on and off. Like they are getting the wrong message or something"

Anonymous, MO (2012 Chevrolet Impala LT 3.6-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Compare 2012 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
ELECTRICAL SYSTEM:IGNITION
Jun 23 2014
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Summary:
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
What should you do:
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 14V355000
Potential Number of Units Affected: 3141731
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Aug 03 2012
A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.
Summary:
General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.
What should you do:
GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.
For more information:
GM's campaign number is 12104.Owners may also contact the National Highway Traffic Safety Administration's Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 12V377000
Potential Number of Units Affected: 36413
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Aug 05 2011
POWER STEERING FLUID COULD FLOW ONTO THE CATALYTIC CONVERTER, AND AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Summary:
GM IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET IMPALA VEHICLES MANUFACTURED FROM APRIL 19, 2011, THROUGH JULY 29, 2011. THE UPPER POWER STEERING HOSE MAY HAVE BEEN MISROUTED SO THAT IT CAN COME IN CLOSE PROXIMITY TO AND/OR CONTACT THE CATALYTIC CONVERTER. WITH THE ENGINE ON, HEAT FROM THE CATALYTIC CONVERTER MAY MELT THE POWER STEERING HOSE.
What should you do:
GM DEALERS WILL INSPECT TO ENSURE THAT THE UPPER POWER STEERING HOSE IS ROUTED CORRECTLY AND MAKE THE NECESSARY REPAIRS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 5, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438.
For more information:
GM'S SAFETY RECALL CAMPAIGN NUMBER IS 11224. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .
NHTSA CAMPAIGN ID Number: 11V398000
Potential Number of Units Affected: 10344
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