Product Reviews

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Given its long-standing reputation as a car to be avoided, even as a free upgrade at the rental car counter, it is easy to have low expectations for the Chevrolet Impala. But the 2014 redesign dramatically transformed the model from a woefully uncompetitive and outdated offeringl into a thoroughly modern and remarkably enjoyable car.
There are 12 recalls on this vehicle. Learn More.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

“acceleration, electronics”

Anonymous, CA (2014 Chevrolet Impala)

“great acceleration and accurate handling”

Anonymous, ND (2014 Chevrolet Impala)

“Blind spots are terrible and headlights offer no peripheral coverage”

Anonymous, WI (2014 Chevrolet Impala)

“It has a 3.6 LT engine and it seems powerful. Acceleration is good and I enjoy driving it. There isn't much leg room in the back seat and visibility from inside isn't the best. The windshield view is fine.”

RONALD H., OH (2014 Chevrolet Impala)

“quick acceleration though not a lot of torque. gets rubber even when flooring it from a rolling start. very smooth at higher speeds”

CHRIS S., PA (2014 Chevrolet Impala)

“I know that I have the four cylinder, but it does not have the power I would like.”

RICHARD S., MO (2014 Chevrolet Impala)

“It's fast from zero to 60 MPH. Good on snow. Roomy!!!”

L B., NC (2014 Chevrolet Impala)

“Superb handling, very quick acceleration. It is LTZ model with a standard V6 (305 hp) and cruises the highway like an old Lincoln (for comfort) but handles like a Corvette when pushed. Very good engineering. One drawback: the automatic transmission in manual shift mode, when downshifting for mountain descents, is spooky as going from 6th (high) to 5th or 4th, the car actually speeds up a few miles per hour first (as if it were in neutral) before finally the tach and the rear of your s”

Anonymous, AZ (2014 Chevrolet Impala)

“I purchased car with 4 cylinder engine for better fuel economy. I can get 33-34 mpg while cruising at 60 mph on turnpike on cruise control without traffic. Once traffic starts, the mpg drops to below 30 mpg. Much of my driving is in town and I get below 20 mpg. For my driving profile I think that if I had the choice again I would get the 6 cylinder engine and probably get almost the same overall mpg..”

MARTIN S., NY (2014 Chevrolet Impala)

“Comfortable Ride, Handles well”

Anonymous, MI (2014 Chevrolet Impala)

“It is ok but power drops off rapidly at higher speeds.”

VINCENT S., FL (2014 Chevrolet Impala)

“It hugs the corners very well. The first time I hit the gas getting on the freeway shocked me because it got up to 60mph in a few seconds. I had to ease off the gas before I got a traffic ticket.”

DEBBIE D., WA (2014 Chevrolet Impala)

“Dash controls are not well located. Love the way it handles”

CHARLES N., TN (2014 Chevrolet Impala)

“excellent acceleration”

Anonymous, SK (2014 Chevrolet Impala)

“This car has more than enough acceleration power and is, by far, the best handling and most comfortable car that I have owned in my 54 years of owning cars.”

Anonymous, NJ (2014 Chevrolet Impala)

“It is very difficult to see when backing up or to see to the back of the car because of the headrest. It obstructs your view immensely.”

Anonymous, NY (2014 Chevrolet Impala)

“The 3.6 engine has at least as much power as my 1990's GT mustang and likely more so with better fuel economy.”

MARK S., CA (2014 Chevrolet Impala)

“At 91 I'm pleased to be able to drive a comfortable, safe car”

Anonymous, CA (2014 Chevrolet Impala)

“Plenty of power and quiet ride”

CARMEN W., KS (2014 Chevrolet Impala)

“very responsive”

Anonymous, RI (2014 Chevrolet Impala)

“Acceleration is great, but be ready to compensate for torque steer when hitting the gas hard. Very fun to drive.”

KIRK B., LA (2014 Chevrolet Impala)

“Fast in acceleration. Handling is smooth.”

Anonymous, MN (2014 Chevrolet Impala)

“The ride is some what rough, the acceleration is great”

JOHN D., SD (2014 Chevrolet Impala)

“The vehicle performs every aspect of the driving experience with absolute ease. Acceleration, braking and maneuverability are as good as any vehicle I have ever driven”

ANDREW M., WA (2014 Chevrolet Impala)

“It can get up and move pretty good 305hp. That Audi got a lesson real fast.”

JEFFREY D., CT (2014 Chevrolet Impala)

“This Car can really go , great acceleration and good agility”

ANDRE R., MI (2014 Chevrolet Impala)

“Impressive acceleration with excellent fuel economy. Feels like a larger V8”

Anonymous, IL (2014 Chevrolet Impala)

“My one concern is that manual shifting can be a bit jerky when pushing the shift buttons.”

Anonymous, CA (2014 Chevrolet Impala)

“It's the best driving, riding car I've ever had.”

GLENN B., TX (2014 Chevrolet Impala)

“Acceleration not great but I opted for the 2.5 liter so it's not bad. I love the way the car handles. It is much better and more fun to drive than my old 2003 Impala.”

TIMOTHY G., PA (2014 Chevrolet Impala)

“I enjoy the acceleration and overall power that I get out of the V6 engine and the car handles extremely well re. steering and overall maneuverability.”

RONALD M., TN (2014 Chevrolet Impala)


Includes seats, climate control, noise, and ride

What Owners Say

“I do not like the positioning of the headrest. It is very uncomfortable. It holds my head too forward.”

Anonymous, RI (2014 Chevrolet Impala)

“The ride is a little on the hard side, not as comfortable as I'd like. It's a very quiet car. You can have a conversation with the people in the back seat.”

MARTHA H., ID (2014 Chevrolet Impala)

“The cabin is rather cramped for a big guy like me.”

PAUL H., NM (2014 Chevrolet Impala)

“Driver's seat is not comfortable”

CARL W., CA (2014 Chevrolet Impala)

“I'm 6-3, with sitting height of 6-6, I fit, and I don't like pickups or SUV, It's comfortable, and lots of usable do-dads”

PAUL P., FL (2014 Chevrolet Impala)

“Have the 8 way power leather front seats, very comfortable. The interior noise is very low and easy to hear things inside the car. Dual digital automatic climate control is good, and the ride is good.”

Anonymous, MI (2014 Chevrolet Impala)

“What bugs me about this Impala is the HVAC temp control. It is ridiculously hard to adjust as desired. But it is pretty.”

MICHAEL N., GA (2014 Chevrolet Impala)

“Seats are uncomfortable and difficult to adjust.”

Anonymous, CT (2014 Chevrolet Impala)

“I an 6'4" and 260 lbs. I really appreciate the fact that with the seat all the way down and back I have enough leg room and comfortable seating. There is still room behind me for an average sized person. I got car without sun roof so I have enough head room.”

MARTIN S., NY (2014 Chevrolet Impala)


Anonymous, CA (2014 Chevrolet Impala)

“Essentially no road noise with excellent ride.”

ROGER B., OH (2014 Chevrolet Impala)

“hard to get in passenger seat without hitting my head”

LOUIS M., WV (2014 Chevrolet Impala)

“This car is remarkably quiet. The seating is comfortable. The visibility to the rear, as you noted in your original evaluation, is suboptimal but tolerable. The rear facing camera would have been nice, but the package added $10,000 to the purchase price!!”

Anonymous, PA (2014 Chevrolet Impala)

“Due to the contouring of the seats, I must put a towel between the upper seat back & my back, otherwise I cannot see over the hood when I am driving the car. Even in the passenger seat, I need the towel, otherwise I feel like I am 'rolling' forward in the seat. I am 5' 1" tall.”

Anonymous, NY (2014 Chevrolet Impala)

“Rattle in one of the vents in dash. Dealer unable to fix.”

R F., MI (2014 Chevrolet Impala)

“Head rest is too far forward and feels like my head is jetting forward”

Anonymous, IN (2014 Chevrolet Impala)

“I have an LT2 model. The only extra that didn't come with the package was heated seats.”

CARMEN W., KS (2014 Chevrolet Impala)

“Pleasant Ride, Comfort”

Anonymous, MI (2014 Chevrolet Impala)

“Not as comfortable a ride as I would have liked.”

Anonymous, SC (2014 Chevrolet Impala)

“Climate control is very easy to use. Seats are good, but could adjust a little better. Ride is really good and handling is great. Very quiet ride.”

KIRK B., LA (2014 Chevrolet Impala)

“Feel it is quite noisy on gravel roads.”

Anonymous, IA (2014 Chevrolet Impala)

“I find that after a couple hrs the seat becomes uncomfortable. High road noise (could be the tires). Poor visibility of headlights. Reflection of dash on inside od windshield.”

NEAL H., OH (2014 Chevrolet Impala)

“Seats are very supportive and comfortable, and have a wide range of adjustibility. Seat heater is excellent with one selection for the back and the seat, and another for the back only. The ride is one of the best I have ever experienced.”

JOHN V., NJ (2014 Chevrolet Impala)

“It is amazingly quiet, yet there is great road/environment awareness. The heated and air circulation feature of the seats is a very nice addition to compensate for black leather. The only downside is the tiny view through the rear ire mirror due to the high rear deck”

GREG C., NJ (2014 Chevrolet Impala)

“road noise is loud possibly the tires”

Anonymous, MO (2014 Chevrolet Impala)

“At 6'-8" tall the 2014 Impala provides the most passenger leg and head room (front and back) of any comparable automobile of US or foreign manufacture. Seating is very comfortable and the ride very smooth. Acceleration is quick providing except passing capability. Control iconson both the steering wheel, dash and between the seats are not easily understood. The sound system is excellent (Bose speakers, I believe) . The truck space is the largest in its class, I believe. The turnng radius s”

Anonymous, CA (2014 Chevrolet Impala)

“very comfortable large car. seats great on long trip. heated seats and remote start in winter/summer temps is wonderful. quiet car inside”

CHRIS S., PA (2014 Chevrolet Impala)

“Seating and ride comfort”

EDDIE C., AL (2014 Chevrolet Impala)

“The bottom of the seat is too long. It hits at mid-thigh and is uncomfortable”

RAYMOND H., IA (2014 Chevrolet Impala)

“Cup holders are too small to have 2 cups in them at the same time”

Anonymous, MO (2014 Chevrolet Impala)

“This car is extremely comfortable! I love the many seat options available. The climate control works wonderful and is very quiet.”

DORIS B., ME (2014 Chevrolet Impala)

“Very comfortable seats. Quiet ride.”

Anonymous, KS (2014 Chevrolet Impala)

“Very comfortable ride and seats--have driven for 10 hours in a day and felt fine afterward.”

R P., DE (2014 Chevrolet Impala)

“Air conditioning somewhat difficult to control. Not nearly as good as our 2012 Cadillac CTS”

Anonymous, CT (2014 Chevrolet Impala)

“Difficult to get air controls to blow directly on driver. I'm uncomfortable most of the item half the year when it is warm.”

Anonymous, TX (2014 Chevrolet Impala)

“It is somewhat difficult to get the driver seat set to my comfort lefel compared to our past car, which was a 2008 Chevrolet Impala.”

Anonymous, PA (2014 Chevrolet Impala)


Did you get what you wanted relative to the price you paid?

What Owners Say

“I got an LT which has a 6 cylinder engine. I have pretty much all the options on it, some I don't even use. I love the power seat as I can have the seat exactly where I want it. For a $32,000 car, it is solid and well appointed.”

Anonymous, NY (2014 Chevrolet Impala)

“Missing rain sensing wipers and dealer customer service needs to be a LOT better”

Anonymous, NY (2014 Chevrolet Impala)

“Value was good.”

Anonymous, IL (2014 Chevrolet Impala)

“The car is a good balance between price and included options. It was not expensive and the option set reflects this.”

Anonymous, MI (2014 Chevrolet Impala)

“I did not want the sun roof and the cost of it but other options I wanted came with it.”

TROYCE T., TX (2014 Chevrolet Impala)

“great ride for price”

Anonymous, RI (2014 Chevrolet Impala)

“great purchase price, good ride, nice car, but no way as good as my old crown vics were. I miss them”

MICHAEL P., IL (2014 Chevrolet Impala)

“Seats are not comfortable on a long trip (long trip being 4-6 hours in the car)”

Anonymous, NE (2014 Chevrolet Impala)

“The purchase price was more than I wanted to pay and no incentives were available financially at the time I bought the car, probably because the Impalas were flying off the lot, especially after your glowing report which was not that long before I bought the car.”

Anonymous, PA (2014 Chevrolet Impala)

“We bought this car through Enterprise car sales. I'd researched various car dealerships and private purchases. this was a great value for the car we got, especially in comparison with what other parties were charging for the same car, same model year. The car is stylish, handles well, reasonable gas mileage for a midsize car; after driving around in a car that is old and not quite so "pretty", I call this new one Louie the limo because to me that's what it feels like when I get into it.”

Anonymous, IL (2014 Chevrolet Impala)

“Because this was considered the 'fleet' model, it was what I would consider a lot of car for the money paid. It was relatively still new upon purchase.”

MARK S., CA (2014 Chevrolet Impala)

“I'm interested in getting from point a to point b not all the bells and whistles”

GREG J., IA (2014 Chevrolet Impala)

“Overall, this is a good value based on roominess, performance, including service intervals (oil changes, etc.)”

Anonymous, CA (2014 Chevrolet Impala)

“After driving an grand marque for 15 was a big adjustment going from a large comfortable riding car to down sizing. The comfort and driving just isn't there in these newer models.but basically I am satisfied with my selection, although I still miss my grand marquis.”

Anonymous, ME (2014 Chevrolet Impala)

“excellent, reliable, reasonable price”

Anonymous, CA (2014 Chevrolet Impala)

“Excellent car for the money. Good ride and comfort and gas mileage.”

L B., NC (2014 Chevrolet Impala)

“Surprisingly expensive. Good value”

Anonymous, VA (2014 Chevrolet Impala)

“This car is a far cry over previous Impalas. Large trunk space, rear seat leg room is phenomenal without sacrificing front seat comfort! Only draw back is high window line and disappearing front end makes it harder for driver.”

JOHN V., MI (2014 Chevrolet Impala)

“received large discounts when purchasing both cars. Both below factory list.”

ODY P., MA (2014 Chevrolet Impala)

“drives and accelerates well good cooled seats...nav a pain in the but not freindly”

R P., NH (2014 Chevrolet Impala)


How it looks inside and out

What Owners Say

“the styling is now sleak and looks like a modern car versus the old styling used for rental carsa. I didnt buy one in 2010 since I couldnt stand the blah interior”

Anonymous, PA (2014 Chevrolet Impala)

“Car get in excess of 32 MPH on a road trip”

DAVID O., NY (2014 Chevrolet Impala)

“Elegant styling. On many occasions people have walked up to me in parking lots to compliment the car's design.”

DONALD A., WA (2014 Chevrolet Impala)

“My 2014 Impala is still turning heads,WOW”

TIMOTHY O., AZ (2014 Chevrolet Impala)

“everyone comments on the styling on our impala/ as it is jet Black, very attractive Auto!”

Anonymous, SD (2014 Chevrolet Impala)

“Always get compliments on it. Chevy did a great job compared to the bland 2013 model.”

STEVEN P., IN (2014 Chevrolet Impala)

“I get many compliments on how great my car looks!”

DORIS B., ME (2014 Chevrolet Impala)

“Even after driving this vehicle for several years, I still get good comments from others who see it about how nice it looks”

LESLIE G., PA (2014 Chevrolet Impala)

“I still have people that I meet walking to or from my car in parking lots comment very positively on the styling.”

MICHAEL G., OH (2014 Chevrolet Impala)

“Random people still comment 'Nice car' or even 'Chevy finally got it right'. I've had pedestrians walk over to the CSR when I'm filling up at a gas station to comment on the style. I have the LTZ package.”

GREG C., NJ (2014 Chevrolet Impala)

“The new body style of the Impala is a vast improvement.”

Anonymous, OK (2014 Chevrolet Impala)

“I have had dozens of strangers stop us, in parking lots etc, to tell us things like...great looking ride, love the color, love the style...a couple even asked if we would purchase this car again. The color and the style have been the common comment/question”

E P., OH (2014 Chevrolet Impala)

“I have received many compliments on the styling and looks of my car from others. I like how it looks as well. The paint, white pearl, really makes it glow during the day light.”

RONALD M., TN (2014 Chevrolet Impala)

“Very sleek looking love dark blue color”

Anonymous, FL (2014 Chevrolet Impala)

“car is diamond white and very good looking, Had many complements on it”

RICHARD G., TX (2014 Chevrolet Impala)

“Get a lot of positive compliments on car. Chevy really did it right.”

GLEN K., NC (2014 Chevrolet Impala)

“It is a very attractive car inside and out. I get compliments about the looks a lot.”

KEVIN F., IL (2014 Chevrolet Impala)

“One of the most stylish on the road!”

GARY M., NC (2014 Chevrolet Impala)

“People have stopped us and commented how pretty it is”

JOSEPH T., CA (2014 Chevrolet Impala)

“The 2014 Chevy Impala was a Wow when launched. It drives powerfully and smoothly. The inside provides lots of leg space and the dashboard is eye-catching.”

Anonymous, MN (2014 Chevrolet Impala)

“I have people in parking lots and at traffic lights tell me what a good looking car I have.”

EDWARD M., OH (2014 Chevrolet Impala)

“I drove a Mercedes Benz S Series for 10 years and never had one compliment about how good looking it was. I have had approx. 18 comments on my Impala about good looking it is. And that's just in two years. Not one bad comment about the looks.”

GLENN B., MO (2014 Chevrolet Impala)

“It's an exceptionally good looking car. I get complements on a regular basis and have ever since I got the car.”

RICHARD S., MO (2014 Chevrolet Impala)


JAMES N., WI (2014 Chevrolet Impala)

“The looks, always get comportment on how the Impala look.”

EDDIE C., AL (2014 Chevrolet Impala)

“The interior is easily marked - ie: suitcase and other items marked up trunk interior/ledge and the edges of the seats and door panels are scratched noticeably.”

W T., BC (2014 Chevrolet Impala)

“The car is a nice looking and beats more expensive cars in styling size, performance and handling. Its draw back is that the trunk opening it too small to get a 24"x 24" box into it. Also the doors do not open wide enough to to get the same box on the back seat. this really tees me off. I bought this car because I like large sedans and always have. They have skimped and scrounged on size and weight, forcing people into suv,s which they really do not want. The gas mileage could have been”

VINCENT S., FL (2014 Chevrolet Impala)

“The styling reminds me of a 2014 Camaro. It has a very sporty, aerodynamic look and feel. I have had well over 30 people comment on its looks and have asked about it. The trunk space is huge and the leg room back and front is very spacious!”

J E., ON (2014 Chevrolet Impala)

“Older body style, but looks nice”

Anonymous, NE (2014 Chevrolet Impala)

“I had a Lexus previously with no comments. I've had several people comment already on the Impala's good looks!”

DAVE M., NB (2014 Chevrolet Impala)

Would you buy this car again?

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Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
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